Hi All,

My name is Amellia, your new point of contact for the Jaguar Land Rover Customer Relationship Centre. I will now be looking after this forum as Lucy has moved on to another role.

I have been within the Customer Relationship Centre for over a year now, and have looked into a variety of different queries and concerns, and have been lucky to broaden my knowledge due to this.

I will be more than happy to assist you with any queries or concerns that you may have, and should you require my assistance, please do not hesitate to PM me.

However should there be some queries I cannot answer straight away, please bare with me and I will endeavour to obtain the information you require.

I look forward to helping you!

Kind regards,
Amellia

 

Welcome to the forum Amellia,

We always appreciate the input and assistance from Jaguar CRC. Please extend my thanks to Lucy for the help during her time as point of contact.

Before you get bombarded with questions from all seven Continents, are you covering UK only or has the role been extended to take issues from anywhere in the World?

Regards,
Graham

 

Hi Graham,

Thank you for your message, I will ensure your kind feedback reaches Lucy.

I can confirm that I will be able to help with any UK queries or concerns. Should you reside outside of the UK, I will be more than happy to make the relevant market aware of your concerns in order them to assist you and find a resolution.

Many thanks,
Amellia

 

Hi Amellia, welcome aboard the forums, great to have you here with us.

I'm assuming as before you are responsible for the UK only, however may be able to assist with others who reside outwith the British Isles?

I've therefore moved the post to the UK section which is the most relevant.

If there's anything the team or I can do to help in any way, please feel free to contact me at any time.
Best

Jim

 

Good morning Jim,

Thank you for your post.

I can confirm that I will be able to assist with UK customers, and contact the relevant markets for customers outside of the UK should they require any assistance.

Many thanks,
Amellia

 

Welcome to the forum Amelia.

 

I'm sure this will be of benefit to some, certainly ourselves the customer and of course to Jaguar too.
I would guess it's likely that either new car owners or quality approved used will likely be the main beneficiaries here, still all good

 

Hello Amelia,

For those here that want to contact the CEO (Joe E.) Of North America, how would they go about that? Can you guide us to that point of contact either here or in a private message to me, please?

 

Hi Amelia, quick question from Canada, I keep seeing the Jaguar includes the service in North America fir the first five years, however my dealer doesn't seem to include it here in Canada

 

Hi Tayls77,

Thank you for your comment.

If you could please PM me your VIN, contact details and the name of your local approved Jaguar retailer I will be able to pass these onto the relevant team to investigate your query further.

Thanks, Stacie