My car is a 2005 2.2D Sovereign that has now done 85000 miles.

In Feb 2008 Jaguar Assistance had to change the EGR valve under warranty.
In Feb 2009 ( now just out of warranty), and 12 months since the previous change, the EGR valve had to be replaced yet again. This was done by the Main Dealer after I said that there was a 'Fit for Purpose' problem here as the part was only 12 months old.
On both occasions in 2008 and 2009 I was told that it was unusual to have to change an EGR valve, and for my car to now be on its 3rd valve was unheard of. That is all the comfort they could give me. Nobody wanted to really find out WHY the valves kept needing replacing.

You know whats coming don't you!

Today, the car has had it 4th EGR valve fitted since manufacture.
The problem arose on Friday night with the glow lamp warning light visible. Having experienced problems before I was pretty sure what it was.
On Saturday morning I found that the main dealer's parts department was closed over the weekend. Not impressed by that level of customer service. I went to my local Jaguar specialist garage who I been using for servicing. ( labour rate 60% of main dealer and all Jaguar trained technicians). They confirmed that it was the EGR valve, but could not get the part until Monday morning. At 8.20 am this morning they phoned me, confirmed that the Main dealer had the part. I agreed to collect the part.
Went to collect the part at the Main dealer. Explained that they had details of changes number 2 and 3 in their system but I had the same problem again. Surprise, they said they had never heard of such a problem but that would be £95 please! They then slandered the Specialist garage saying that they charged for double the time compared to the Main Dealer!! At no time did they say we need to look at your car and find out why you are having this problem. All they wanted was my money.
The specialist garage fitted the part with no problems.

Now here is where I would welcome your comments.
The Main dealer was not interested. I phoned Jaguar and spoke to a Manager and was told that as I had not used the Main Dealer, Jaguar would not pay for, or towards, the repair and also the car was out of warranty. I argued about the fact this was , in effect, the 4th EGR valve in 26 months. Fit for purpose? Problems with the quality of parts? They were not interested. I then pushed the fact that they and the Main Dealer had no interest in establishing WHY the problem kept occurring. The EGR valve, as I understand it, is not a typical 'wear and tear' part. They should want to know why this is happening. Not interested. I asked for the name of his boss or the Head Office phone number. He just said no, he was not going to give anymore information.

Anybody else had this EGR problem , or experienced Jaguar's 'caring!' attitude?

Is this a future recall in the making? Or have we just just got a 'Friday afternoon' problem?

 

Wow, sorry to hear of your treatment by your dealer. Sounds to me like you are still using Jaguar OEM parts and you would hope that they would carry some sort of warranty at least on that part. I'm sure that the fact of the dealer not fitting the part is the "out" they are using to deny you any claim.

You definitely should not be on your 4th EGR by now. At any rate, you may wish to think about carrying a spare for situations such as these, or perhaps trying to source the part in the aftermarket and save some money, since there is apparently no benefit in using the OEM part or the dealer. I'm not really familar with the diesel so unfortunately I can't offer much assistance as for why the part continues to fail.

 

Odd how the first one lasted 3 years, and then all subsequent ones are barely managing 12 months.

The sad fact is that Jaguar have been sold on to Tata Motors, who seem from your experience to have different attitudes to customer service than Ford, the previous owners. It sounds like they need to learn a lot !! and your local dealer as well.

The other thing to say is that the X-Type is no longer made, and the engines (made by Ford), are no longer used in any 'Tata' Jaguar. So you can see the problem in 'realpolitik' terms. Whether this attitude will cause Tata Motors problems in the future who knows ? But it is an ominous portent. Anyway, there will be a warranty on the last EGR valve you purchased, although probably only 12 months.

Other thing to think about is what has happened elsewhere in the engine to cause the EGRs to keep failing. Is it a "canary in the mine".

 

Hey man what problems u had due to bad eve valve bro?

 

I have a similar problem to the above. I have had an Xtype since 2005 and have had no problems until recently. I had the EGR valve replaced a few weeks ago due to black smoke when accelerating. Now I have another problem. When I am traveling in the fast lane or I want to overtake at speed the engine glow lamp warning light comes on and the car goes into "Limp Mode". It has never happened before in all the years I have had the car. Does anyone know if there is a relationship between the EGR replacement and the Glow lamp warning light problem?

 

Hi guys. I am new to these forums but have found them a very interesting read. I have had the same problem as most on here with the car showing more warning lights than a jumbo jet out of fuel.Because of the constant selection of Limp home mode, One garage said they would have to take the gearbox apart at the cost of a couple of thousand pounds.
A couple of weeks ago the car wouldn't start at all. After 5 days of scratching my head and after reading these forums i found out about the EGR Valve and someone said tap it with a rubber mallet, which i did. Hey Presto the bloody thing started. It seemed to me that the slightest bit of dirt would make the valve stick and because the sensors really couldn't tell what was wrong allsorts of lights lit up and limp mode engaged.
Anyway I have solved all my problems with an amazing product called Archoil. It is supposed to clean your system including the EGR. I have only had the stuff in their for about 100 miles now and the difference is amazing. I am hoping that before long i can take the rubber mallet out of my boot. Its embarrasing sitting in the Supermarket car park belting hell out of a Jaguar engine to make it go
Like most people i am scepticle about products like this but i was desperate and willing to try anything.
Footnote: I am in no way connected to the makers of Archoil. Just an ordinary joe trying to get his car to work efficiently.

 

My car was recalled october 2013 regarding a software problem ( cruise control which I never use ) after waiting 40 minutes or so I was given my car back and went on my way. after a week or so my car started playing up, message saying gearbox problem, I would pull over switch off for a minute, restart and it would drive off no problem, I carried on doing this, but was very worried and uncomfortable, eventually this weekend the car wouldn't start, so I removed the battery charged it and got the car started and took it to my main dealer, they said it required a new e.g.r. valve and quoted £389 for the part and labour.took it in this morning and I am waiting on a call to go and collect it, my question to you guys is this will this sort the problem ???

 

Hi Guys, from searching around this is a regular problem and the mondeo has the same symptoms too amongst many diesels that I've noted including volvos renaults and many mainstream.

I stole this from jonesy1974xtype and I think the 2nd link in his post he supplies is what you're after:

https://www.jaguarforums.com/forum/x...r-valve-74304/

And for Mickg,
I think the glow light and blocked/malfunctioning EGR are very well related due to what I have come across

Good Luck Stu