HID Stains on Headlights
#1
HID Stains on Headlights
Hi,
Car: 2013 XJ with 15k miles, under warranty, garage-kept.
Issue: there are identical white spots on my headlights which mirror the HID light spot. The inside of the glass cover (or a protective layer inside, if there is one) has been burnt by the HID light, leaving the white stains. All equipment is standard. The dealer seems to be hesitant to address this issue as part of my warranty.
Question: has any of you seen anything like this? What is the best way to present my case to the dealer?
Thanks.
Car: 2013 XJ with 15k miles, under warranty, garage-kept.
Issue: there are identical white spots on my headlights which mirror the HID light spot. The inside of the glass cover (or a protective layer inside, if there is one) has been burnt by the HID light, leaving the white stains. All equipment is standard. The dealer seems to be hesitant to address this issue as part of my warranty.
Question: has any of you seen anything like this? What is the best way to present my case to the dealer?
Thanks.
#2
Join Date: May 2008
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That sounds like to me that the heat from the bulb has caused something inside the headlight housing to become vapor and it has come to rest in that spot. So, in my opinion, this is a warrantee issue. Keep pushing the issue. Regardless of the reason, the headlight housing has a defect. It should be replaced.
#3
Join Date: Dec 2013
Location: Mooresville, NC (Race City USA), home of most NASCAR teams.
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I don't seem to have this issue on my 2013 XJL.
I would suggest asking your dealer if he can show this same condition on any 2011-2013 used XJs he may have for sale, or in for service. If he cannot, then it would seem to indicate yours is a special case that needs addressing.
I believe their are instructions in the owners manual or service guild on how to go about getting satisfaction or arbitration if that is what is needed. I assume you have gone up through the chain-of-command at your dealership, up to and including the owner; if not, that is the first thing I would do, remaining pleasant but firm. Often the owner may have a wider perspective than sales or service people on his staff, including "managers".
Good luck resolving this issue.
I would suggest asking your dealer if he can show this same condition on any 2011-2013 used XJs he may have for sale, or in for service. If he cannot, then it would seem to indicate yours is a special case that needs addressing.
I believe their are instructions in the owners manual or service guild on how to go about getting satisfaction or arbitration if that is what is needed. I assume you have gone up through the chain-of-command at your dealership, up to and including the owner; if not, that is the first thing I would do, remaining pleasant but firm. Often the owner may have a wider perspective than sales or service people on his staff, including "managers".
Good luck resolving this issue.
Last edited by johndahlheimer; 09-10-2015 at 06:27 PM.
#4
#7
Join Date: Dec 2013
Location: Mooresville, NC (Race City USA), home of most NASCAR teams.
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