Go Back   Jaguar Forums - Jaguar Enthusiasts Forum > Jaguar Models ( Current ) > XK / XKR
Sign in using an external account
Register Forgot Password?
Search

XK / XKR 2006 - Onwards

Reply
 
 
 
 
LinkBack Thread Tools Search this Thread
  #1  
Old 10-30-2012, 08:15 AM
Senior Member
 
Join Date: Sep 2012
Location: Columbus, OH
Posts: 987
Thanked 117 Times in 95 Posts
Lothar52
Default Consumer Reports: 2013 Jaguar Reliability Prediction

I own a 2013 Jaguar XKR-S. Its got 50 miles.

Of the 28 companies tested - Jaguar rank: 28

Why do they have such horrible reliability when they recently surged in the JD Powers "Initial Quality" section. They have quality material, look, feel, etc. Where does this break down in the manufacturing process to destroy the reliability of what they construct???

The only problem I have had so far are the mat hook - lifted the floor mat up for the first time and wham, one of the floor mat hooks lifted up with it. That is a Initial Quality issue as it wasnt fine and then broke - it came that way (whoever put the floor mat in didnt detect that??).

What is everyone's thoughts on being LAST out of the 28 major companies for reliability. In fact we were WAY last. compared to a normal car at zero. Our cars were 120-180% less reliable!!

Loth
Reply With Quote
  #2  
Old 10-30-2012, 09:09 AM
Senior Member
 
Join Date: Mar 2012
Location: Pittsford, NY
Posts: 428
Thanked 33 Times in 28 Posts
Default

Quote:
Originally Posted by Lothar52 View Post
I own a 2013 Jaguar XKR-S. Its got 50 miles.

Of the 28 companies tested - Jaguar rank: 28

Why do they have such horrible reliability when they recently surged in the JD Powers "Initial Quality" section. They have quality material, look, feel, etc. Where does this break down in the manufacturing process to destroy the reliability of what they construct???

The only problem I have had so far are the mat hook - lifted the floor mat up for the first time and wham, one of the floor mat hooks lifted up with it. That is a Initial Quality issue as it wasnt fine and then broke - it came that way (whoever put the floor mat in didnt detect that??).

What is everyone's thoughts on being LAST out of the 28 major companies for reliability. In fact we were WAY last. compared to a normal car at zero. Our cars were 120-180% less reliable!!

Loth
How can they do a reliability survey on MY2103, when so few cars of that year have been produced and sold? They didn't even start delivering them until late July/early August.
__________________
2013 XK Coupe
Indigo - Ivory
Mina Gallery Exhaust
Reply With Quote
  #3  
Old 10-30-2012, 09:13 AM
Senior Member
 
Join Date: Sep 2012
Location: Columbus, OH
Posts: 987
Thanked 117 Times in 95 Posts
Lothar52
Default

Quote:
Originally Posted by aahmichael View Post
How can they do a reliability survey on MY2103, when so few cars of that year have been produced and sold? They didn't even start delivering them until late July/early August.
It is a prediction...very true. The floor mat hook thing has upset me though. I guess I have only 50 miles...way to early to even comment on reliability.

Loth
Reply With Quote
  #4  
Old 10-30-2012, 09:30 AM
Bruce H.'s Avatar
Veteran Member

 
Join Date: Sep 2011
Location: Dunsford, Ontario
Posts: 1,134
Thanked 208 Times in 151 Posts
Default

The XK/XKR's have been very reliable over the last number of years. But the XF and XJ have both had some issues, and that may be more reflected in the predictions. Jaguar has made a number of powertrain changes for 2013 which perhaps is a factor they considered. I would not expect you to generally experience reliability issues.

Bruce
__________________

2014 SRT Viper TA on order
2010 XKR Convertible
1994 Supra Twin Turbo 6 spd with lots of track mods
1993 MR2 Turbo with way more track mods
1970 XKE Convertible, how it all began (sold)
Reply With Quote
  #5  
Old 10-30-2012, 09:35 AM
Senior Member
 
Join Date: Mar 2012
Location: Pittsford, NY
Posts: 428
Thanked 33 Times in 28 Posts
Default

Quote:
Originally Posted by Lothar52 View Post
It is a prediction...very true. The floor mat hook thing has upset me though. I guess I have only 50 miles...way to early to even comment on reliability.

Loth
I wouldn't put the floor mat hook thing in the reliability category. I would put it in the fit and finish category.
__________________
2013 XK Coupe
Indigo - Ivory
Mina Gallery Exhaust
Reply With Quote
  #6  
Old 10-30-2012, 10:32 AM
djgold's Avatar
Senior Member

 
Join Date: Oct 2012
Location: Canada
Posts: 165
Thanked 29 Times in 24 Posts
Default

All this bad press really hurts the resale value of Jag. Which is already shot...
__________________
Nissan 300ZX Twin Turbo '90 (sold)
Toyota Solara V6 5MT TRD Supercharged '99 (sold)
Lexus IS300 SportDesign 5MT '03 (sold)
Lexus IS250 Sport 6MT '06 (sold)
Infiniti G35 Coupe Turbo 6MT '03 (sold)
Mercedes CLK430 AMG '99
Scion tC 6MT '11 (sold)
Honda CR-V Touring '11 (sold)
Jaguar XK-R '07 (sold)
Chevrolet Corvette C7 '14
BMW X3 28i '14
Reply With Quote
  #7  
Old 10-30-2012, 10:33 AM
Veteran Member
 
Join Date: May 2010
Location: Arlington, VA USA
Posts: 4,745
Thanked 246 Times in 217 Posts
Default

WOOOHOOO!!! This means Jaguar will stay a niche brand, just the way I like it. I don't want everyone under the sun to have a Jag...
__________________
--Alan
'07 Jaguar XKR Convertible, ebony on charcoal
'83 Jaguar XJ6, Racing Green on tan***sold
'06 Jaguar XJ8 Vanden Plas, black on black***sold

The Jaguar, while hunting, doesn't roar...
Reply With Quote
The Following 3 Users Say Thank You to amcdonal86 For This Useful Post:
azureyes (03-06-2014), Brutal (03-15-2013), v8cat (02-04-2013)
  #8  
Old 10-30-2012, 10:44 AM
mosesbotbol's Avatar
Veteran Member

 
Join Date: May 2008
Location: Boston, USA
Posts: 1,908
Thanked 177 Times in 161 Posts
mosesbotbol
Default

Been driving modern Jag's for 5+ years and as reliable as any marque you want to put it against.

Not sure how they really calculate this stuff. I would much rather see a new to 70K ownership cost analysis againt similar cars.
__________________
2007 XK Coupe | 2005 Range Rover HSE | 2004 XJ8 Vanden Plas (sold)
Reply With Quote
The Following User Says Thank You to mosesbotbol For This Useful Post:
azureyes (03-06-2014)
  #9  
Old 10-30-2012, 11:54 AM
carelm's Avatar
Veteran Member

 
Join Date: Jan 2009
Location: Fairfax, VA
Posts: 2,805
Thanked 48 Times in 43 Posts
Default

Quote:
Originally Posted by amcdonal86 View Post
WOOOHOOO!!! This means Jaguar will stay a niche brand, just the way I like it. I don't want everyone under the sun to have a Jag...
It fits into my plans perfectly since I buy late-model Jaguars (on my third one) and keep them for a number of years. So far, my latest, an S-Type has been well sorted out. The trick IMHO, is to address any problem while still under warranty so out-of-pocket expenses are minimized.
__________________
2005 S-Type Zircon 3.0 V6
2001 Audi A6 Avant Ming Blue Pearl 2.8 V6




Rotating Jaguar Pictures

Reply With Quote
  #10  
Old 10-30-2012, 12:45 PM
rscultho's Avatar
Veteran Member
 
Join Date: Dec 2007
Location: Atlanta
Posts: 1,440
Thanked 220 Times in 160 Posts
Default

Quote:
Originally Posted by mosesbotbol View Post
Been driving modern Jag's for 5+ years and as reliable as any marque you want to put it against.

Not sure how they really calculate this stuff. I would much rather see a new to 70K ownership cost analysis against similar cars.
Same here...We've been driving Jags since the late 90's...no more issues than other cars/manufacturers.
__________________

2009 Aston Martin DBS, 2011 XJL Indigo/London Tan
2010 XKR (Sold), 07 XKR (Sold), 05 VDP (Sold), 02 XKR 100 (Sold), 1998 VDP (Sold), 1996 XJS (Sold)
Reply With Quote
  #11  
Old 10-30-2012, 03:28 PM
Veteran Member
 
Join Date: May 2010
Location: Arlington, VA USA
Posts: 4,745
Thanked 246 Times in 217 Posts
Default

Honestly, I think when you have these services (Consumer Reports, et al) showing reliability issues for the brand, it makes it such that people who buy these cars are buying these cars for the right reason--because they love the cars.

Too many cars are bought like toaster ovens.
__________________
--Alan
'07 Jaguar XKR Convertible, ebony on charcoal
'83 Jaguar XJ6, Racing Green on tan***sold
'06 Jaguar XJ8 Vanden Plas, black on black***sold

The Jaguar, while hunting, doesn't roar...
Reply With Quote
  #12  
Old 10-30-2012, 09:45 PM
ralphwg's Avatar
Senior Member
 
Join Date: Apr 2012
Location: Los Angeles CA
Posts: 403
Thanked 73 Times in 63 Posts
Default

I have been driving Jags since the middle 70's. The first two were absolutely abysmal when it came to reliability. since then there has been steady improvement. The best thing that happened to the line of Jaguar vehicles was that Ford bought the company and applied their quality control methods to the jaguar line. They just keep getting better and better. When you acquire an expensive complex piece of rolling equipment and then subject it the vagaries of pavement faults, bad weather, quick stops, etc. something is going to give at some point (that is even true of machinery used in factories). The joy of having and driving a luxury/semi-exotic vehicle way out weighs and inconvenience. By the way I have driven each of my last four Jags on extensive road trips with NO problems.
__________________
Ralphwg

Location: Los Angeles area

Current Jaguar: 2012 XK convertible
Partial prior list: 2008 XK convertible
2004 XJR black
2000 XJR silver
The list could go all the way back to a 1974 XJ12L, with stops along the way including VanDenPlas (2) and an XJS (78)

Reply With Quote
The Following User Says Thank You to ralphwg For This Useful Post:
azureyes (03-06-2014)
  #13  
Old 10-30-2012, 10:45 PM
Veteran Member

 
Join Date: Aug 2010
Location: California
Posts: 1,573
Thanked 263 Times in 207 Posts
Default

Quote:
Originally Posted by ralphwg View Post
I have been driving Jags since the middle 70's. The first two were absolutely abysmal when it came to reliability....
I have to hand it to you; your persistence is admirable. My first Jaguar was an XJ6L, forgot the year, around 1980. The absolute worst car I ever had for reliability. It was so bad that it kept me from even thinking about a Jaguar for decades. It was only great for telling horror stories about it.

When I purchased my '05XK and drove it home, my wife walked around the car and and remarked that it was absolutely beautiful and, further asked what kind of car it was. So, I told her it was a Jaguar. Her immediate, scolding response was:

"Are you out of your mind? DON'T YOU REMEMBER????!!!"

And so, I had to explain that the times were different... No problems with the '05, none with the '08XK and hope to keep it minimum with the 2012XJL. The XJL already had a failed damper on the brand new car. Hope it will not become a trend going forward.

Albert
Reply With Quote
  #14  
Old 10-31-2012, 12:59 AM
heima's Avatar
Senior Member

 
Join Date: Sep 2012
Location: SF Bay Area
Posts: 400
Thanked 50 Times in 37 Posts
Default

Quote:
Originally Posted by amcdonal86 View Post
Too many cars are bought like toaster ovens.
Too many cars ARE toaster ovens. Simplistic, bland, cheap, unrefined, and lacking character. Sometimes that is ok, like my metro.

But I feel good, I feel successful, and I feel unique, behind the wheel of the Jag. I already know that I am these things, the Jag just compliments me.
__________________
Bitten by a Jaguar and is now rabid.
Passed Brain Test - Cranium not empty.

2003 S-Type V6 Growler (That's about all it can do.)
2006 Toyota Matrix XR (nodding off here)
1999 Chevy Metro LSI (asleep now)
2001 Honda CBR600F4i (200 miles, in storage)
2004 Kawasaki ZZR600 (E-ticket)
2004 Honda Reflex (commuter)
2007 Yamaha C3 (gutless mountain climber)

"The Jaaag" - Jeremy Clarkson
http://www.youtube.com/watch?v=HNKgSmGAoLY
Reply With Quote
The Following User Says Thank You to heima For This Useful Post:
azureyes (03-06-2014)
  #15  
Old 10-31-2012, 07:10 AM
ralphwg's Avatar
Senior Member
 
Join Date: Apr 2012
Location: Los Angeles CA
Posts: 403
Thanked 73 Times in 63 Posts
Default

axr6 - It really isn't persistence. It's just that nothing else on the road drives like a Jaguar. In between Jaguars I have tried a Porcshe 928, which although it was alright, it wore out after about 60k miles. My wife has gone through Mercedes, BMW, Audi, and Lexus (which she likes) and none of them hold a candle to a Jaguar of almost any type when it comes to feel, handling and responsiveness; not to mention appearance and comfort. Jaguars are a pure joy to drive and own, even with their sometimes quirks.
__________________
Ralphwg

Location: Los Angeles area

Current Jaguar: 2012 XK convertible
Partial prior list: 2008 XK convertible
2004 XJR black
2000 XJR silver
The list could go all the way back to a 1974 XJ12L, with stops along the way including VanDenPlas (2) and an XJS (78)

Reply With Quote
  #16  
Old 11-03-2012, 05:02 AM
Junior Member
 
Join Date: Nov 2012
Location: CA
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Default

It seems that this is not Ford's lucky year. The company has been known as "world class reliability" when it comes to the quality of cars. But now, Ford fell to near the bottom of the just-released 2012 Consumer Reports dependability survey. Toyota, however, excelled, claiming the three top spots. Some car specialists, however, think the survey is of little consequence.
Reply With Quote
  #17  
Old 11-03-2012, 06:44 AM
Bruce H.'s Avatar
Veteran Member

 
Join Date: Sep 2011
Location: Dunsford, Ontario
Posts: 1,134
Thanked 208 Times in 151 Posts
Default

I think people tend to use the published info from Consumers and J.D. Power to support their own experiences, and to discount them as worthless when they don't. Since they are mostly compiling statistical information provided by actual owners it's hard to argue with such a large sample size, and researching forums like these can usually help explain the results.

XJ owners were experiencing a lot of creaking roofs and Jaguar issued a TSB for the repair, and then another one later when the first was unsuccessful on some cars, IIRC. The guy that's taken his car in 4 times for repair and still has the creak will understand and accept the XJ's poor reliability rating, whereas the owner who had a successful repair the first time will feel the poor rating was unjustified.

I use these surveys and all types of reviews to ensure I consider all relevant aspects of a car before buying so I'm making an informed buying decision based on my needs and priorities, and while we'd all like to see our choice ranked at the top I certainly don't need it there to justify it.

Bruce
__________________

2014 SRT Viper TA on order
2010 XKR Convertible
1994 Supra Twin Turbo 6 spd with lots of track mods
1993 MR2 Turbo with way more track mods
1970 XKE Convertible, how it all began (sold)
Reply With Quote
  #18  
Old 11-13-2012, 06:41 AM
Senior Member
 
Join Date: Nov 2005
Location: MS
Posts: 358
Thanked 15 Times in 14 Posts
Default

Quote:
Originally Posted by Bruce H. View Post
I think people tend to use the published info from Consumers and J.D. Power to support their own experiences, and to discount them as worthless when they don't. Since they are mostly compiling statistical information provided by actual owners it's hard to argue with such a large sample size, and researching forums like these can usually help explain the results.

XJ owners were experiencing a lot of creaking roofs and Jaguar issued a TSB for the repair, and then another one later when the first was unsuccessful on some cars, IIRC. The guy that's taken his car in 4 times for repair and still has the creak will understand and accept the XJ's poor reliability rating, whereas the owner who had a successful repair the first time will feel the poor rating was unjustified.

I use these surveys and all types of reviews to ensure I consider all relevant aspects of a car before buying so I'm making an informed buying decision based on my needs and priorities, and while we'd all like to see our choice ranked at the top I certainly don't need it there to justify it.

Bruce
Great post Bruce, you summed it up beautifully.
Reply With Quote
  #19  
Old 02-03-2013, 05:41 PM
Senior Member

 
Join Date: Feb 2011
Location: Victoria, Canada
Posts: 118
Thanked 61 Times in 41 Posts
Default

Ah....so you think that Consumer Reports actually tests cars and gives believable opinions? They do NOT want anyone buying a Jaguar. They consistently rate them as having very poor reliability and they do this by selecting a reportable item - say, the LED tale lamp assembly on the 2009 XF; these assemblies frequently had failures, all replaced under warranty and all corrected by the 2010 model year. This is, in the experience of car ownership, a non-event. But they rate the XF, one of the industries highest rated, highest awarded cars, as having a poor reliability rating. utter nonsense. I have owned many Jaguars; the Jaguars built since 2002 are superb. My wife is now on year 9 of daily use of an X-Type (a car that CR warned against VERY strongly). Number of repairs: ONE, exactly one in 9 years: an oxygen sensor had to be replaced only because the check engine light went on; there was no issue of drivability at all. Other perfect-record Jaguars: another 2002 X-Type, a 2005 X-Type, a 2004 XJ8 (sublime!) and a 2007 XK...if you choose to believe Consumer Reports, you will drive a Toyota. And we all know that Toyotas have no problems....
Reply With Quote
The Following User Says Thank You to sov211 For This Useful Post:
azureyes (03-06-2014)
  #20  
Old 02-04-2013, 12:02 AM
Bruce H.'s Avatar
Veteran Member

 
Join Date: Sep 2011
Location: Dunsford, Ontario
Posts: 1,134
Thanked 208 Times in 151 Posts
Default

Yes! Their opinions from testing are merely opinions, and as subjective and biased as probably every other reviewer's, but the reliability ratings are the statistical results of a standardized questionaire filled out by owners like yourselves. I'm not sure how that puts Jaguar at a disadvantage, and I have no reason to expect the results aren't accurate...although I would suggest they aren't as meaningful as some might think. I interpret many opinions, tests, surveys and sources...and glad to have every one of them!

CR has given top marks to the Toyota Corolla, Camry, Previa, MR2 Turbo, Supra TT, Sienna and Rav4...and our experience owning 11 of those 7 models have agreed with them. Unfortunate experiences with other brands and models agree with their findings also.

The worst built car I've ever owned also happened to be one of the most beautiful, and I loved that XKE so much that when we wanted a convertible I consulted CR again and bought the XKR!

Bruce
__________________

2014 SRT Viper TA on order
2010 XKR Convertible
1994 Supra Twin Turbo 6 spd with lots of track mods
1993 MR2 Turbo with way more track mods
1970 XKE Convertible, how it all began (sold)
Reply With Quote
Old 02-04-2013, 12:02 AM
 
 
 
Reply



Tags
2012, auto, black, cars, consumer, consumers, jaguar, jaguars, login, online, powered, relable, reliability, reliable, reports, vbulletin



Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Advertising

Featured Sponsors
Vendor Directory
Our Sponsors
All times are GMT -5. The time now is 07:25 PM.

Copyright © 2010 Internet Brands, Inc. All rights reserved.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014 vBulletin Solutions, Inc. All rights reserved.
SEO by vBSEO ©2010, Crawlability, Inc.
JAGUAR and its logo are the registered trademarks of Jaguar Cars Limited. Jaguar Cars Limited is not affiliated with JaguarForums.com.