Jaguar Customer Service And Select Edition Is A Terrible Disgrace
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Jaguar Customer Service And Select Edition Is A Terribl... - 2/11/2008 9:39:25 PM
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jagman121
Posts: 27
Joined: 2/7/2008
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Im so upset to the point of actually giving my S-Type R back to the Jaguar Dealer. We went to 2 different dealers, paid close to $400 in diagnostic charges, and they still give me the same BS about the Hids are not covered under select. The BS they promote on autotrader is outright fraud and very deceptive from the consumer point of view. I contacted Jag 800 number to file a case and complain. It has been 5 days and no return phone calls from Jags 800 number regarding my case. The turnaround time is suppose to be 24 hrs. Im upset bc I can only drive the car in the daytime, and I cant take it out to the club bc the hid headlights are pointing to the ground and you cant see the road at night. This is rediculous. I have contacted the BBB, Consumer Reports, and Consumer Affairs about Jaguar practices.
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/12/2008 8:34:33 AM
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jagman121
Posts: 27
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This will be the last Jaguar I will ever buy. This is pathetic.
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/12/2008 3:36:02 PM
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FactoryJaguarTech
Posts: 2972
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If it ain't broke, don't fix it!!!
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/12/2008 4:42:15 PM
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JimC64
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Guys, please be careful..... Sounds all to familair to me!
Please be wary about encouraging this again by replying!
Jim
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Audi A6 3.0TDI Quattro, Ford Mondeo ST TDCI 195BHP
 LANG MAY YER LUM REEK
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/12/2008 4:54:53 PM
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jag_genius
Posts: 1735
Joined: 6/30/2007
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you just got to find a service advisor who is willing to help you... it's what he writes in his emails.. that he sends to jag for select coverage.. my advisor usually makes up a story .. to get almost everything covered.. HID 's , ball joints .. he always get's HID pieces covered except for x type modules..
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/12/2008 10:18:33 PM
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jagman121
Posts: 27
Joined: 2/7/2008
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Well heres the deal. I complained to the GM today since I only had the car for over a week. They have a policy 30day exchange or deduct. I explained my situation and told them they can take the car back and give me my money. He said they can do that but they have to subtract $2500 of the original purchase price to restock the car back on inventory. So he is giving me 5 days to decide. What you guys think ? They not fixing my HIDs.
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/13/2008 12:36:21 AM
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badmojo
Posts: 691
Joined: 12/30/2006
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As I have said before, I have no problem with my headlights but I do agree that the dealers seem to make up the rules as they go and it really sucks to have to "Find the right dealer" I bought my car at a dealer 3 miles from my house and I have to take it 30 miles away to get decent service without getting ripped off or scammed. The unfortunate problem now is that if anybody claims to be having trouble with their HID's they get ganged up on buy everybody and it just becomes a putdown session because one a$$hole "BENZ" was such whinner!!
I'm going to use my better judgment and say that I think that this guy may...may be legit. It looks as if this car was actually bought from a Jag. dealer and not wholesale or from benz.
I may be dead wrong but in my opinion maybe we should listen this time. Maybe one of you techs that instst that the HID's are covered might be able to find out what the real problem and why he is having trouble getting covered at several different dealers. Then again maybe the whole story is not being told.
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BAD MOJO
2003 S TYPE “R”
http://www.cardomain.com/ride/2971978
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/13/2008 2:59:39 AM
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FactoryJaguarTech
Posts: 2972
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Pm me the last six of the vin. I will look at the car.
If they are goingto deduct $2500 to take car back you are better off paying the money to fix headlights and keep the sweet ride.
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If it ain't broke, don't fix it!!!
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/13/2008 3:46:36 AM
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Pookster208
Posts: 10
Joined: 7/15/2007
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You only issue is that you are having to "deal with the stealergyp" er....dealership. The only good dealer is no dealer at all. Things will likely get better once you have an independant mechanic in place that you trust more than a dealer. In the 70's I had Fiats & Triumphs. Had FITS as long as a dealer was in the picture. Taught myself to do many repairs and found a good independant mechanic and like magic, those cars became reliable and inexpensive to operate. Sadly though, crappy dealer customer service likely ran Fiat out of the country and Triumph out of business. I have had Saabs & Volvos since 1991 and I see similar issues with those dealers. I am still to new to Jag to know their schtick, but based on my experience, the same scenario is likely. Good luck, and remember, never judge a car by it's dealer(s), they are often borderline criminals in suits. Jeff
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RE: Jaguar Customer Service And Select Edition Is A Ter... - 2/13/2008 4:25:42 AM
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FactoryJaguarTech
Posts: 2972
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Wow!
Baed on that last post, being that I do work for a dealer, perhaps I or the other techs on here shouldnt answer the questions people ask or give advice unless you first send a diagnostic fee by way of paypal?
Not everyone is a crook and this line of thought has been addressed numerous times in other threads. So before you start hijacking a thread to vent your frustrations about dealerships, look through the posts and put it in the appropriate place. If you have something constructive to say that may help the guy put it up, otherwise vent in the thread entitled stealer so I don't have to read it.
Alot of free advice is given here, which most people appreciate and I understand many have issues with the dealer, but working there is how i make a living. Please don't keep disrespecting me or the other techs that come here. It is getting old.
< Message edited by FactoryJaguarTech -- 2/13/2008 4:35:03 AM >
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If it ain't broke, don't fix it!!!
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