I wonder if anyone can help us with some SENSIBLE help and advice.
We bought our Jaguar Approved 2008 XJ Sovereign from a Jaguar Dealership in December 2011, it had been serviced by Jaguar Dealerships so we continued to use Jaguar Dealerships.
When asked if it was worth while having a car serviced at a Jaguar Dealership a friend of mine who is a Director at a large UK car dealership chain told me "when Jaguar had problems with the first V8's Jaguar replaced for free 10-year-old engines as long as they had been serviced at a Jaguar Dealership"
Our problem is that on the 27th July 2017 the engine stopped dead so I had to get the RAC to take it to my local Jaguar Dealership..
This is the short version, they originally said that the cam belt had slipped but there was a noise coming from the bottom end and they would be investigating, the cam belt on the 2.7 TDVI V6 Diesel needs to be changed at 105,000 miles or 10 years our car is 9 years old and has done just over 66,600 miles.
When they investigated the noise, they said that the oil pump had broken causing the crankshaft to break the and it would cost £15,000 to fix it.
I arranged to have a meeting with the Dealership Service Manager, I was already with the Jaguar Approved Bill of Sale and all of the Jaguar Service History when his opening comment was that "it was unfair what had happened" and that he would be getting on to Jaguar Cars to sort it out saying that it usually took two weeks to give an answer.
The 2 weeks turned into more than two months with Jaguar Cars finally saying that they will not accept any liability for the engine as it is an 8-year-old car, its actually 9 years old but it is a low mileage Jaguar with a Full Jaguar Service History.
I did some of my own investigating and found out that it is a known fault with the 2.7 engine especially the Land Rover version for breaking crankshafts, the reasons given, 1, production problems, 2, the crankshaft main bearing turns cutting off the oil supply which breaks the crankshaft.
http://landyonline.blogspot.co.uk
We have now taken our complaint to the Jaguar Dealership we bought the car from under the Sale of Goods Act 1979 as the car is not Fit for Purpose or of Satisfactory Quality and that they sold the car to us with a Known Fault, we received a letter from them with basically the same answer that we had from Jaguar Cars.
We are now taking our fight with the Jaguar Dealership to the Small Claims Court.

 

Horrors! But as you say it's the kind of thing that can happen with the 2.7D - see also threads about the same engine in S-Types (useful for court case).

E.g. https://www.jaguarforums.com/forum/s...s-type-192295/

https://www.jaguarforums.com/forum/d...estion-187831/

Some of the 2.7 engines it seems to have been failed DPF regen / diesel in the engine oil e.g. 2.7 destroyed itself – write off

The 3.0D is a similar engine also with problems e.g. https://www.jaguarforums.com/forum/x...ailure-192261/

This site (www.jaguarforums.com) is mainly USA where diesel cars are rare. The 2.7D is mostly used in Europe etc so try JaguarForum.com - The World's # 1 Jaguar Car Forum / JaguarForum.com - The World's # 1 Jaguar Car Forum for more cases.

google can help with searching - it allows just a web site to be searched and it ANDs terms e.g.
site:www.jaguarforums.com crank "2.7"
site:www.jaguarforums.com crankshaft "2.7"
site:www.jaguarforums.com seized "2.7"

(the quotes are to encourage it to think of 2.7 rather than 2 and 7)

You'll find posts like this https://www.jaguarforums.com/forum/d...-engine-49261/

Keep us posted.

 

Given that you have had six years motoring out of the car, the sale of goods act, and the small claims court are unlikely to be of any help to you. Defects manifesting themselves within six months of purchase of a used car are generally considered latent, but after six years, your best hope is ex gratia assistance from Jaguar, it may be worth pressing them further, hinting at poor publicity.
It's a sad fact that diesel vehicles are entirely unsuitable for such low mileage use, and perhaps the salesman / woman should have pointed that out to you at the time of purchase, but your problem remains that it has run for six years and it would cost you a fortune to attempt to show negligence on the part of the dealer, even in the unlikely event that you can prove that you asked for a vehicle suitable for your proposed low mileage use.
Failing belated Christmas spirit from Jaguar, or the dealer, probably your best move is to sell the remains for parts (it will break to at least its pre disaster value), and buy a petrol engined one; they are all reliable, much nicer than the diesel to drive, and with your mileage, you won't notice the small fuel consumption difference.

 

+1 on the above, and as the car is 9 years old I dont think that you can complain even if its a 'known fault' . Cant be much of an issue if it didn't manifest itself until 9 years of use. What can you buy these days that come with a guarantee that would cover the item past its 9th birthday, that's what extended warranties are for. Im sorry for you plight but sometimes you just need to take it on the chin and move on

 

'Horrors! But as you say it's the kind of thing that can happen with the 2.7D - see also threads about the same engine in S-Types (useful for court case).'

Could also go against you as if the information is so widely and easily available, then why didn't the purchaser do their homework and dig up the dirt before they bought? Could be seen as an acceptance of the issue

 

Sorry to hear that; however I'm bound to say that I agree with Etypephil and Phanc.

If you're a member of the AA or the RAC you could try asking their legal services for their opinion (I know the AA have a legal service, I'm assuming the RAC have one too). However I think it very unlikely that they will disagree with what been said above.

 

Oh and just to add that as JagV8 says, you will get more response by posting in the relevant subforum in Jaguarforum.com (mainly UK and EU based) rather than Jaguarforums.com (mainly North America based, where the diesel was never marketed)

 

Thanks, Etypephil l got some useful information from the links you gave.
We have taken legal advice from the RAC, Citizen Advice and our household insurance legal cover and we are within the allotted 6 years to make a claim under the Sale of Goods Act 1979.
The Sale of Goods Act 1979 states that goods must be as described, of satisfactory quality and fit for purpose, our 2008 Jaguar XJ Sovereign may be a 9-year-old car but the car has a full Jaguar Service History and has only done 66,645 miles, scarcely high mileage and of satisfactory quality since many other 2.7 diesel engines have done well over 150,000 miles with some having done 250,000 miles. The 2006 Jaguar S Type Sport that I have bought to replace the XJ while we fight our claim has done 104,131 miles and the engine runs and sounds as good as our low mileage XJ.

 

Hate to burst your bubble but i'm sure its 6 years from new. If it was 6 years from last sale then theoretically you could trade it in then buy it back again and the seller would have to guarantee it for a further 6 years, and thats just unreasonable

 

i wouldn't go around quoting stuff like that.The issue had nothing to do with diesels, crankshafts breaking or where the car had been serviced.

apples and oranges.

 

Here (England) you'd normally claim from where you bought the item, and the 6 yrs runs from then.

To claim against Jaguar (who do not sell to the public I am fairly sure) would be different laws (since the car wasn't bought from Jaguar). Such details should be very well known by anyone legally competent in the jurisdiction (i.e. England and Wales).

 

Jiffy

The V8 'saga' was to do with using Nikasil bore liners in engines sold into markets where high sulphur fuel was still sold, and it resulted in hundreds of engines suffering accelerated bore wear.

I've been on this forum, and more importantly the UK one, for over four-and-a-half years and your car is only the third or fourth that has come up with this mode of failure.

Please don't misunderstand my/our misgivings here; we have great sympathy for what has happened and I'm sure we all wish you the best of luck in pursuing your claim, but we aren't the people you need to persuade. Given the number of this type of failure in the X350 personally I think you'll be very lucky to get anywhere. Just sayin'.

 

https://www.which.co.uk/consumer-rig...-are-my-rights

 

If you think it's worth pursuing then by all means go ahead, but by posting here you presumably wanted our opinions, and you've had them.

You will, of course, keep us appraised of your progress ?

 

It's not.

 

from the link above:

Rejecting a second-hand car

If there's a problem with a second-hand car soon after you've bought it - for example, the car develops a problem you wouldn't expect for its age and mileage, or it turns out not to be what you’d been led to expect - you may have the right to reject it and get your money back.
If you bought the car any time after 1 October 2015, you have only 30 days to reject it and get a full refund under the Consumer Rights Act.
Cars bought before 1 October 2015 would have come under the Sale of Goods Act, which has now been replaced by the Consumer Rights Act. This stated that you must have rejected the car within a reasonable time frame (probably within three to four weeks – less if it was an obvious problem).


You've had this car since 2011. What am I missing?

 

In terms of rejecting it, nothing.

In terms of it having a serious fault... the longer the time the less the chances / the less the compensation even if successful. (In rather round terms.)

However, as ever, the law (*) is not so blunt or simple. E.g. if it's the case that this engine design is flawed then there's a chance of such as negligence. Particularly if some sort of checks/changes ought to be done e.g. during dealer servicing. And even worse if it's apparent to an expert that Jaguar are avoiding an issue. Etc. (The law allows redress but it can be tough to win.)

(*) of England and Wales (**) i.e. the relevant jurisdiction

(**) bearing in mind EU law

From the faults I've seen with the 2.7D I would never own one. Others don't mind the risks or don't know about them. (Clearly Jaguar know or perhaps are trying not to know.)

 

Sorry to hear that

 

And? from that they are pretty much stuffed and the 6 year rule does apply from new, it doesn't roll on every time the vehicle is sold on by a dealer.

 

That would not apply retrospectively. I gather the car was bought before the Act.

Had it been bought since the Act then it would be quite a recent purchase so then recourse might be easier.