Okay, so the noob isn't paying attention to how this forum works. I scrolled to the bottom of the page and responded to this thread on a completely different one.

I had the same oil overfill issue with my first service. 2017 R AWD and I have to drive more than an hour to my nearest dealer. The service manager assures me they didn't overfill the oil even though the car says they did. He even provided me a copy of the service manual that calls for 8.15L in all V8 S/C 5.0L AWD applications. Of course he also told me they only put 8 quarts in and then told me the car has to be absolutely level for the oil indicator to read properly. In any case he assures me the car is safe to drive, but they would be happy to take some oil out if it would make me feel better. Odd that there should be such a large difference between the service manual and the owner's handbook. I plan to keep that correspondence safe.

 

My MY18 manual states the engine oil refill and filter change requires 6.5 litres for the AWD and 7.25 litres for the RWD.

 

 

My V6S has had 7 oil changes with no overfill, always at dealer. Appears to be that some dealers can't tell difference between V6 and V8

 

The whole 'free maintenance' thing was the motivator.

 

This was covered somewhere else, but the service manual was wrong. I believe it has since been corrected, but 8 liters is way too much...by about 1.25 liters. I'd have them remove 2 liters, then add some back in until it's right.

I don't understand the simple lack of pride in work. When I do my own oil changes, I only use the recommended figure as a guideline. I'd fill it up most of the way, then turn the car on, let it warm up, then let is settle and check, adding oil until it's at the correct level. It sound like what many of these dealers do is hook up a hose to a drum of oil, then pump out a predetermined amount of oil and send you on your way.

 

"My MY18 manual states the engine oil refill and filter change requires 6.5 litres for the AWD and 7.25 litres for the RWD."

Yep, so does my MY 17.

 

Yep, if was changing my own oil that is exactly the way I would do it. Although, my service manager assures me they use the Castrol Edge Pro in individual quart containers. I will find out for sure when I take him up on his offer of giving me a couple quarts for topping up between services.

 

There is no difference between the V6 and V8 as regards the correct oil fill volume, they both have identical sumps.
The difference is between the RWD and the AWD regardless of which engine.

 

Same here. They were the same price as the Tire Rack.

 

Got mine back from the dealer last wkend, & now its says Over-Filled.

So what's so bad about having too much oil in an over-filled condition? What's the harm it'll do to your engine?

 

As I understand it. Too much oil effectively turns your crank into a Ktichen Aide mixer. The oil gets whipped up and not longer goes cleanly through the lines.

 

And Jaguar is concerned enough about it that the owner's manual instructs you to NOT drive the car and have it towed to the dealer.

 

Sad thing is, some dealers can't (or just don't want to) fix it. Dealer returns the car to you still with overfilled reading

Overfilled condition happened to me a while ago as well.

 

That is a very depressing indictment of current automobile technicians. I was 13 years old when I began working in garages and changing oil and filters was one of my primary tasks. We had manuals that listed the capacities for every vehicle we serviced and I don't recall one single overfill in all the years I was involved. Forgetting to replace the drain plug, yes; but that became very apparent before the car left the service bay.

 

I wouldn't let this rest so I contacted Jaguar and now it gets even more confusing. According to JNA, the 5.0L S/C motor will actually take 9.1L or 9.4Q, but they only service it to 8Q. Unless you get a check engine light in conjunction with the overfilled indication they insist there is no problem with your oil fill. I would normally be much happier that my motor had a 9Q sump vice 7Q, but they have done nothing to make me confident in what they are telling me.

And how can an engine that takes 9.4 quarts indicate overfilled with 8? Suspicious Cat is still suspicious.

 

For reference, for the 2014 V6, the manual says:
Initial fill, 8.9l
Oil and filter change, 7.25l
Oil change only 6.75l

 

I don't get the sense that Jaguar dealerships as a whole really have their stuff together. They all seems super scattered, all over the place, and flat out lacking any sort sophistication from a business perspective. They all seem like they're run by some random management team flying by the seat of their pants, just with marble flooring.

That being said, the Service staff at Livermore is wonderful. The sales staff seems to be quite reserved. Hint. Hint.

Maybe I'll try Cole one of these days.

 

Since we have to trust the car's oil level and not the manual:

I measure the oil level with the car, first. Next I pump out the oil and read the amount removed. That's how much I put back in.

Never let the dealer, or anyone else, so much as touch your car. The only exception is if you have to get help, or you've determined what is wrong is covered, but try to diagnose the car yourself first. Oil is too important and too easy to let the dealer touch the car, even if covered. A smart buyer will prefer your personal records with a receipt for proper oil and a quick photo, than a mindless dealer invoice for some min cost warranty oil change.

 

FWIW