My car was in for a routine service, and it needed a software update. The dealer tried to update the software. and the screen went Black, and the whole unit has failed. They have replaced the console entertainment unit, and now it will not talk to the navigation unit.

My car has been with them for 3 weeks - this has been extremely frustrating, as it appears that Jaguar engineers don't know what has to be done to get it working. They send the dealer new parts that dont work.

Now I am hearing that they think its a software problem, and may need to "write a patch" to get the Navi to talk to the entertainment screen? WTH!

Any advice on what I do here? I love the car, but this is bullshit from a car with 10600 miles on the clock. Anyone else have this problem?

Thanks!

 

So now I am told that Jaguar was sending the wrong part all these past weeks!