New performance seats
https://cimg9.ibsrv.net/gimg/www.jag...b43d15d420.jpg
Hello, I have a problem with my performance seats. The premium verlour in the back comes out of the Jaguar bar. Does anyone here have this problem too? Johan |
That’s definitely unacceptable. Take it back to the dealer. |
Originally Posted by antoine1911
(Post 2034367)
https://cimg9.ibsrv.net/gimg/www.jag...b43d15d420.jpg
Hello, I have a problem with my performance seats. The premium verlour in the back comes out of the Jaguar bar. Does anyone here have this problem too? Johan |
I have the same thing, I took pics and sent to my dealer, and am awaiting to hear back. Unacceptable for a 130K car!
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Originally Posted by KarimEls
I have the same thing, I took pics and sent to my dealer, and am awaiting to hear back. Unacceptable for a 130K car!
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I did a swap and put the new performance seats into my 2014 convertible.
As I bought the seats used I have no right on Jaguar garanty, just asking how I can fix it. Johan |
Originally Posted by antoine1911
(Post 2036439)
I did a swap and put the new performance seats into my 2014 convertible.
As I bought the seats used I have no right on Jaguar garanty, just asking how I can fix it. Johan From the picture it looks like you could just tuck the fabric back under the metal trim with a flathead screwdriver. If it's coming untucked when sitting in it, you are going to want to use something like 3M Super 90 both on the back of the fabric and the surface that it attaches to (some portion of the seat), and that should take care of it. Be careful when using the Super 90, you don't want to get it on the external surface of the fabric. |
Ok Dealer has reached out, will replace both seats with brand new Suede Performance seats. Interesting thing though is he can't order the new seats UNTIL he has the car, kind of annoys me as the rain is about to stop here in Cali, and I've only driven the car once this whole winter. He said he has to sit on the car, which is a bit strange, anyone know why?
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He has to sit "in" the car? Or he has to have the car to order the seats? Or keep the car while the parts come?
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He has to HAVE the car to order the seats, he needs to keep the car while the parts come.
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Originally Posted by KarimEls
(Post 2037392)
Ok Dealer has reached out, will replace both seats with brand new Suede Performance seats. Interesting thing though is he can't order the new seats UNTIL he has the car, kind of annoys me as the rain is about to stop here in Cali, and I've only driven the car once this whole winter. He said he has to sit on the car, which is a bit strange, anyone know why?
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Originally Posted by Unhingd
(Post 2037562)
What does rain have anything to do with driving the car?
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Originally Posted by OzXFR
(Post 2037564)
My guess is he is still on P-Zeros.
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Sorry, I'm anal with the car. It doesn't get driven on rainy days or wet roads (it's a weekend car) hence I haven't driven it all winter (once or twice). Trying to keep it a garage queen. :)
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I would just ask the dealership why they have to keep the car while the parts on are on order. I have found that sometimes the service department doesn't speak the same English I do. It takes two or three rounds of Q&A to get to a mutual understanding.
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They may not want to get stuck with a part than can not be returned.
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Originally Posted by JgaXkr
(Post 2037687)
They may not want to get stuck with a part than can not be returned.
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So the dealership thinks they order the parts and the person will not come back? They could ask for payment up front for the parts and let the man have his car. Time with your car is precious.
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You can't ask a customer for a deposit on a part they are not paying for. It is a double edge sword. You have a business to run & don't want to be stuck with a part you can't return. The other side is the you don't want a bad survey from the customer. It is not uncommon for customers not to come back to have special ordered parts installed.
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Maybe he can leave a first born child. He can then enjoy time with car until the seats come in.
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