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Why I hate dealership service departments

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Why I hate dealership service departments

 
  #41  
Old 05-04-2019, 04:10 PM
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Originally Posted by pdupler View Post
I hope you have success. I was reading recently about how a whole bunch of automotive museums have been shutting down because the attendance is down to nothing and the endowments aren't there anymore. We lost our Pate Museum of Transportation a few years ago. But museums in general are struggling as people don't seem to be interested in the past anymore. I've been to a bunch of automotive museums myself. I was hoping to get up your way to see the LeMay collections this summer.
Fortunately this museum is really just an extension of the family hobby, many years in the making. It isn't really a matter of endowments, attendance, and the ensuing struggle to keep the doors open. If nothing else they have a gorgeous setting to come look at all their babies . The plan, at the moment, is to be open a couple days a week during spring and summer and host club events from time-to-time.

It should be fun!

Cheers
DD
 
  #42  
Old 05-04-2019, 10:14 PM
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Brutal touched on something that is often overlooked but is very important.
If you keep giving your new people the easy work, when your senior people finally leave, and they will sooner or later, who is going to do the difficult work? That practice is not sustainable.
In the last year or two before I retired we got some good new young mechanics and I told them from day one that I was going to give them more work than the more senior guys because they needed the experience. I tried to mix the different types of work between the older and younger guys, often it depended on how big the fire was under my ***. It was nice to see the younger guys become more competent. It was good for everyone.
You have to get the young guys up the learning curve. You have to develop your people. You can't move up yourself if you haven't prepared someone to take your place.
One thing that pissed me off was when they told me that my raise was less because I make more than the new guy. I was like, yeah, I've been here for 25 years and he's been here for 25 months, so I had better make more than him. What's the problem that you're trying to solve? Frustrating.
Unfortunately, I see bad management all over the place. It's an epidemic. Poor organization, communication, and people skills. Problem solving and creative thinking are becoming extinct.
I've watched restaurants seat people with dogs and not know it. How does the hostess at Longhorn not notice that someone is carrying a dog (not a service animal)? If it bit her, would she then notice? If it was a bomb would she have noticed that? Would she have noticed if someone was on fire? Can I go out to a restaurant and not dine with dogs? Is that asking too much? Pretty soon, Alpo and Milk Bones will be on the menu with the ribeyes and sirloins. I asked to be seated on the other side of the restaurant.
My girlfriend works for the city and gets 5 weeks of vacation but has no formal timeline to have it approved. And she's in the union. Crappy union. I once had to cancel a vacation, reschedule my vacation at my job, cancel and reschedule lodging because her employer never responded to her vacation request for 5 months. Pathetic.
I'm glad I didn't book a cruise.
I'll stop the rant there. I could go on.....but I feel better now.
Good point, Brutal. Sorry I wandered.
 

Last edited by stu46h; 05-04-2019 at 10:20 PM.
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  #43  
Old 05-05-2019, 09:07 AM
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Originally Posted by stu46h View Post
Unfortunately, I see bad management all over the place. It's an epidemic. Poor organization, communication, and people skills.
I hear ya!

Add to that poor training of staffers who are face-to-face with the public.


Problem solving and creative thinking are becoming extinct.
In many cases I put that down to corporate policies and procedures that remove flexibility.

While we're all ranting, is anyone besides me thoroughly disgusted with staffers who are trained to have scripted conversations with customers? It's like dealing with a robot. The right words are spoken, sure, but in an obviously and deeply insincere manner.

A few weeks ago I spoke with my insurance company and was absolutely gobsmacked the person wasn't following a script. A real, actual, human conversation. I was so delighted that I spent an extra 15 minutes on the phone tracking down the manager to voice my satisfaction.


Cheers
DD
 
  #44  
Old 05-05-2019, 12:12 PM
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'Your call is important to us.'
Love that.
 
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  #45  
Old 05-06-2019, 09:07 AM
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LOL from car dealership page on fb. Declined
 
  #46  
Old 05-06-2019, 09:48 AM
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Originally Posted by LnrB View Post
....Our local labor rate, advertised on the front door is $80/hour labor......
Here it's $120/hr.
 
  #47  
Old 05-06-2019, 08:33 PM
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Originally Posted by LnrB View Post
That's only $10/minute, $60/hour labor.
Not bad!
Our local labor rate, advertised on the front door is $80/hour labor.
(';')
No no, $10/min is $600/hr. Hard to believe that!
 
  #48  
Old 05-06-2019, 10:03 PM
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Saw this and it was obviously $1 minute.......
 
  #49  
Old 05-07-2019, 09:29 AM
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All right you guys! I admit Math was never my strongest point.
(';')
 
 
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