Servicing dealer has "no idea" of in-service date?
#1
Join Date: Oct 2016
Location: Charlotte, North Carolina
Posts: 1,260
Received 156 Likes
on
129 Posts
Servicing dealer has "no idea" of in-service date?
I called my local dealer to talk about scheduling an oil change. The service writer said she has "no idea" of in-service date of my vehicle but that I could bring it by and they would "top off" the oil if I simply dropped in. In some ways I like the friendly "drop on by anytime" approach but I would still have expected them to know when my car would be due for service based on the VIN number and prior service work they did back in December of '17 (replacing some defective trim pieces).
Now, I did buy the vehicle from a different dealership but isn't it a bit odd that they would not have that information?
Now, I did buy the vehicle from a different dealership but isn't it a bit odd that they would not have that information?
#4
#5
#6
Join Date: Sep 2008
Location: Damon /Houston, Texas
Posts: 7,254
Received 2,183 Likes
on
1,355 Posts
#7
Trending Topics
#8
Join Date: Oct 2016
Location: Charlotte, North Carolina
Posts: 1,260
Received 156 Likes
on
129 Posts
Hint: It rhyme's with Nero
#9
#10
#11
#12
Join Date: Oct 2016
Location: Charlotte, North Carolina
Posts: 1,260
Received 156 Likes
on
129 Posts
It does and that was the original premise for why I wrote this concern as ... this particular dealer themselves had "no idea" & realizing that I need to have the service performed based on that specific timeline is why I was originally asking. Since the mileage is not going to be a factor, the only thing that is material is the "in-service" date and getting the service within the correct timeframe
#13
The following users liked this post:
ndabunka (09-13-2018)
#15
Join Date: Sep 2008
Location: Damon /Houston, Texas
Posts: 7,254
Received 2,183 Likes
on
1,355 Posts
#16
Join Date: Sep 2008
Location: Damon /Houston, Texas
Posts: 7,254
Received 2,183 Likes
on
1,355 Posts
she was at her desk. Didn't seem to think it odd that she not know the in-service date even though the car had been serviced there in dec. She continued to return to "the car will tell you when it needs to be serviced". I could tell from her position that there was no point in arguing logic with her about the other f-types that had blown engines due to oil starvation nor any of the other "techy" things related to the oil levels on these cars. The service i had done at this local dealership was part of the "we owe" items from the original purchase so... You would have thought they had a clue. Oh well, maybe after the storm clears outta here i'll take the 30 minute ride over to the dealership to see if they want to simply "top it off" or if they might be more interested in doing a full oil service here at the 10th month of ownership rather than waiting another month (i hear that they will do them 1 month before the annual service is due but if they haven't a clue as to when annual service is actually due then... I have concerns. Afterall, if they didn't enter the in-service date into their systems what faith should i place in them having properly entered reminder data into the car's systems as well?
Hint: It rhyme's with nero
Hint: It rhyme's with nero
The following users liked this post:
ndabunka (09-13-2018)
#17
Join Date: Oct 2016
Location: Charlotte, North Carolina
Posts: 1,260
Received 156 Likes
on
129 Posts
I know I bought it on 11/16/17 so that should be the in-service date. Thanks for the offer but no real need to look it up as I am planning on taking it by there next week to have them investigate why it is showing a quart low. probably won't drive it until then anyway. May try to leverage the low oil as a reason to change since this will be the first oil change on this vehicle per Jaguar specs. Still a bit surprising to me that there isn't a "run-in" oil service for a $100K performance car but I'm just a consumer and being a crotchety old fart, I have my deep set opinions on what is right or not...LOl
The following users liked this post:
Brutal (09-14-2018)
#18
HeeHee
JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.
100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500
https://www.prnewswire.com/news-rele...300620575.html
Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.
EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.
100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500
https://www.prnewswire.com/news-rele...300620575.html
Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.
EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
Last edited by Carbuff2; 09-14-2018 at 08:41 AM.
The following users liked this post:
Magical (09-14-2018)
#19
HeeHee
JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.
100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500
https://www.prnewswire.com/news-rele...300620575.html
Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.
EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
JLR's US HQ (dedicated this Spring) is about 30 miles from me, in Mahwah, NJ.
100 Jaguar Land Rover Way, Mahwah, NJ 07495 (201) 818-8500
https://www.prnewswire.com/news-rele...300620575.html
Plus, I know where JLR stores some of their classic cars (including a Jag F1 car) that they display on a rotating basis at the HQ building. HehHehHeh.
EDIT: Since you asked it's Exit 66 on NJ Interstate 287 North.
-Carbuff, ty for providing all the answers
1-800-452-4827
Last edited by Magical; 09-14-2018 at 09:00 AM.