Water pumps are a known failure point on these cars and are generally replaced by dealers under warranty and sometimes outside of it. I seem to remember folks on here reporting coolant leaks around them. Do you have any other service or indy mechanic options? I'd probably seek a second opinion before I authorized that, unless I really trusted the dealership from past experience.

 

I heard back from jaguar corporate today finally.
No help at all. 2k out of factory warranty and they don't want to do anything at all.

 

They will give a hard ship discount when the leather separates on the dash which can be fixed relatively easily yourself but when a catastrophic engine failure occurs that may have been caused by a well known design flaw they give nothing.

Jaguar may be making some better decisions and improving their cars but decisions like this will do nothing to change peoples attitudes towards their brand. I know there are a lot of owners that really enjoy buying a minority car but have you ever thought the reason you are in the minority is Jaguars own doing? Why is it a good thing when you can go days or even weeks between seeing cars like the one you own? All that means to me is the aftermarket support is lacking and costs are higher due to low volume.

Proper customer service is not that complicated, work with the customer and throw them a bone every once in a while and you will build a fan base extremely fast. I know they are in business to make money but it seems like they have the attitude once they have your dough they couldn't care less about you unfortunately that does not get you repeat business.

Good luck getting it fixed hopefully you can find a good Indy shop that is willing to work with you to solve the problem instead of looking at you like an ATM machine.

 

The rule tends to be that when you buy something it's the seller who has responsibility (if any). The dealer isn't part of Jaguar or owned by them so anything from Jag Corp would be rather unlikely.

On the seller, if your law doesn't help then I guess that's (to me here) a real disappointment and surprise. I thought USA law was somewhat like ours and would protect a buyer at least to some extent.

Did you buy insurance to cover issues that your laws apparently don't?

 

Did the agency in question ensure the latest software has been installed on the PCM to control valve overlap? Has the vehicle had regular oil changes consistent with the maintenance schedule?

It seems you may want to find another Jaguar agency to look at the vehicle as there appears to be a considerable amount of 'guesswork' involved with understanding and rectifying the carbon deposits issue. Of course, decarbonising the heads and replacing the fuel injectors for 8500$US will certainly help increase their profitability.

 

The saga continues. Car is still down, just stored in the garage.

Tweeted about how crap this all is. JaguarUSA contacted me asking me for my contact info, got a call, went through the same song and dance as before. I doubt they will do anything. woohoo #JaguarQuality #JaguarUSA

 

How do you intend to rectify the carbon deposits on the inlet valves?

Building a facebook page, while it may make you feel better, does not repair your vehicle.

Here is a link to more information on the subject of carbon build up:
https://www.jaguarforums.com/forum/x...charged-94489/

 

Well making me feel better is one step.

Next would be pulling the heads or blasting with a media like crushed dry ice.
It should ablate the deposits with no risk of any material falling into the combustion chamber since dry ice just sublimates.

I have to take it to a private shop here and I will post up further diagnosis.

By the way kids, the dealership and jaguar will tell you "bad gas" was used.
Bad, BP premium is now "bad".

 

I'm puzzled: is there evidence that this car has any such deposits?

So far it looks related to a known coolant leak or some other problem but how it can genuinely have needed all 8 injectors is another puzzle - if it really did!

Judging by the forum posts, this car is a one-off. Can't see the point of a facebook page by a buyer who looks simply to have been unlucky and obtained no suitable warranty when buying a used car.

 

Its called being frustrated.
Further upset was that I had the appointment for a few days down the line to acquire said warranty.
The service manager says one thing, the techs say another. And then it changes further.
The real diagnosis is "bed gas", later when my coolant was low I paid for a pressure test to find the location, they did the test, shrugged their shoulders and went "welp, might be in the engine, we guess, thanks for the money".

Jag has covered a lot of people under good will for "everday" cars, I am just a little suprised they have no interest in a "one-off".

 

See post 1 as OP mentions needing decarbonising and all eight injectors due to PO using poor quality fuel. Sounds like guesswork to me.

 

Eight injectors, plugs + labour does not cost $8500 .

What's the rest of the story?

 

I can show you the sheet from the dealership if you want.
The Injectors are about 230 - 300 each
the plugs about 4 dollars each.
all-data says the job is 6 hours.
the dealership quoted 8500 US$
And there is no telling what else they would find once they started.

 

Whoa..
So lets say the injectors are 300 (I can order them right now for this) and the dealership charges me double for all parts.
600 X 8 = 4800
spark plugs; 4 X 2 X 8 = 64
8500-4864 = 3636
The labor guide says 6 hours. So 3636/6 = 606
So Patrick Jaguar in Naperville IL charges ~$606 an hour for their labor.

 

8 injectors @ $300= $2400
8 plugs @ $4= $32
6 hours labour @ (say) $150= $900

Total $3332.

Where does the other $5000 go?

BTW- you were advised in a previous thread that the injectors can be cleaned. What happened to that?

 

As per above, lets assume they double the cost for everything. Just in case of some o-rings or a gasket or two. The quote seems insane. I asked them specifically to list what parts I would need (hell I paid for the diagnostic).

As far as cleaning, I am waiting on that until I hear the final word from Jaguar.
I basically threw out a random tweet when I was annoyed and jaguarusa asked for my contact info so I am going through the process again. If they do not want to do anything then I have a shop willing to take it on.

Funny thing is that every shop I talk to is very surprised anyone would say the injectors need replacing. They apparently last a very long time and are impossible to clog.


My first round of attempted goodwill from jaguar went very nearly like this at the end:
jagUsa: "We do not feel the need to cover any repairs"
Me: "Okay, can I at least get the parts at cost?"
jagUsa: "No"
Me: "After I fix these issues can I possibly get a warranty at a discount?"
jagUsa: "No"
Me: "Can I get a coupon for 10% off labor?"
jagUsa:"You can check with the dealership"
Me: "The dealership is waiting for you to tell them."
jagUsa: "In that case then No."

 

Given your apparent technical inexperience and lack of knowledge, I'm not sure it's appropriate to blame the OEM.

There's something about this saga that doesn't add up.

 

Nice way to reply with an insult.

So what, almighty judge of everyone else, does not add up?

I posted part of what the dealership sent me, it is easy to see the the price I was quoted and for what services.

 

Youde think, but thats not the case. the tips do indeed get covered with hard carbon deposits and it does screw with the spray pattern. the other issue I see is a few sticking open and dumping fuel into the engine. I replace them and splugs with fresh opil and filter. The oil reeks of fuel obviously. It is alot of work and I would never replace say only a handfull of injectors just like I wouldnt remove a super charger and not replace all the coolant hoses underneath while doing anothe repair. its never a good conversation when a car comes back with the other injectors screwed up and youre gonna hit a customer again? no dont think so. I dont like playing Russian Roulette.

 

Hmm good point. Going back in would be a royal pain.
So the DI injectors do actually get clogged?
Any insight onto what coolant hoses? Since I may have to pull the supercharger off I might as well do the preventive items.