im not argueing, but then its always easier to diagnose a car over a keyboard than in person. As usual, based on CURRENT info, you get a CURRENT hypothesis. with additional info of course that is always subject to change

 

Okay since its been asked a few times.
It was not a jaguar dealership that I got it from. It was a dealership that deals mostly in luxury cars but not exclusively jaguar. I have been in talks with them and of course they really don't want to do anything that might inconvenience them. Been arguing with them over the bbb for about a month now.
All diagnosis was done at Patrick Jaguar in Naperville IL.
I was pretty much just relating things as they developed. The initial diagnosis was bad gas, replace everything, that will be 8500. Upon further diagnosis they noticed a coolant leak so I asked for a test to locate the issue, they did a pressure test and said there was indeed a leak, no idea where it might be, probably internal to engine (will you let us tear the engine apart and charge your for it as we guess). I had more than one conversation with the service manager and the techs there, and then more conversations certified mechanics. It was the dealership that said bad gas had caused carbon fouling, and to replace the injectors and plugs. It was in one of these conversations that it mentioned that if coolant was being sucked in that it could add to the problem.

 

Nor I, just supporting your ideas.

 

Thats what I wanted to know. In my experiance doesnt matter the business or company. If youre not vested, your help will be limited. I have seen customers only get warranty work done, never bought anything at the dealer and then has a failure and asked for help fro Jaguar (insert cricket noise)
My Gf just bought a 2012 F150 from Dealership and traded her stype in(poor compression from lack of oil changes, and oil. All Ill say is I put a sticker on the glass, you drive the car every day. Just tell me your due and I change it for free. But dont tell me 6000miles overdue and down to 2 qts in the pan)
The trans in the truck she bought failed 3wks later(Karma?) but that dealer said to take to closer dealer!! I went through the roof! NO you take the damn thing back where you bought it. The dealer it was towed too has no dog in the fight she didnt buy it there. Then the ext warranty company denied claim. I told her what to do and say and not threaten with attorney or otherwise(that will REALLY hurt you on time) Long story short the dealer she purchased from finally paid for a factory remanned trans and the rental car but they had to pay the OTHER DEALER! If they had just taken it in they would have paid alot less on internalled costs.
IMO this is why youre not getting any help from Jaguar or the dealer, They like to support those that support them. I think this is true of most any business. I would take a deep breath and talk more to the dealer you bought from than the dealer its at to fix it if youre trying to reduce or eliminate out of pocket expense. Thats what we had to do to resolve our issue to our satsifaction. Good luck and Ill monitor the thread if you have more questions I can answer.

 

Sounds like you need another opinion. From what you said, it appears they are more interested in your money than getting to the root of your problem.


Just some simple math makes my skin crawl. 8 injectors @ $300 each $2,400, that leaves $6,100 for labor. Do not know the hourly rate, but assume it is $125 per hour, that is 48 hours labor, that seems excessive to me. Yes I know they pad these prices, and there are other costs, but they are relatively minor. Based on my simple assessment, you should get another opinion. That said, If they are "cleaning" the carbon at the same time, the cost, while still out of line, is more "reasonable".


As far as the dealer you bought the car from not offering any assistance, contact the state Attorney General's office and see if they will get involved. But make sure you have all of the paperwork.


One final question. Did the Jag dealer research the service records through the VIN? I believe that it is a national database that all Jaguar service departments have access to, this may tell them what happened to this car. Was a Car Fax run on the car? Could you have gotten a car that had unrevealed damage, or worse?


Good Luck

 

[QUOTE=chairman25;1251356]Sounds like you need another opinion. From what you said, it appears they are more interested in your money than getting to the root of your problem.


Just some simple math makes my skin crawl. 8 injectors @ $300 each $2,400, that leaves $6,100 for labor. Do not know the hourly rate, but assume it is $125 per hour, that is 48 hours labor, that seems excessive to me. Yes I know they pad these prices, and there are other costs, but they are relatively minor. Based on my simple assessment, you should get another opinion. That said, If they are "cleaning" the carbon at the same time, the cost, while still out of line, is more "reasonable".


I just had a quick look & the dealer msrp on the injector, C2D24386 is $810.00 each or $6480 in parts. That is much more in line with the quote. We all know parts can be out sourced but most dealers only sell oem parts. The oem parts are also warrantied at any dealer in the country for parts & labor. The one thing that would scare me is the coolant leak. if this car had a water pump & was driven the engine could be no good. If you can get one it will be over $25,000.

 

[QUOTE=JgaXkr;1251405]Thats why I said the injector cost seems low. As we all know many things can be found cheaper and with any "franchised" business, The parent company "requires" purchase of product from them only and is another source of income to any parent company/ Capitalism
IM building a new custom house right now and getting charge $8000 for a open cedar truss on the porch. EXCUSE me! I built a outdoor kitchen in my old house a few years ago, used more Ceday beams than they are by 3X's and cost from Lowes was $900. But it is what it is, I cant do everything and its structural and I would have to spend more time and money later. So I just move forward a try to save where I can so I can spend where I want. Cant hit a home run on everything everytime.

 

The low coolant light came on once for me and just topped the overflow off. I dont think it was run into an overheat.
The porters and techs at Patrick Jaguar actually did not know how to put the car into neutral or keep it there. I had the trim panel off, the orange ribbon up and visible as I had put the car into neutral to get it onto the tow truck. The people at Patrick jaguar would start the car with a badly misfiring engine and drive it around the lot instead of pushing it. they also started it up and left it on when I had it towed OUT of their dealership.

[QUOTE=JgaXkr;1251405]

 

jaguar says that it had the normal services. I ran a car fax and nothing bad was on the report, just usual services and registration events, no accidents or salvage events.

 

Hey i know all about the cost of running a business, you have to pay for franchise, employees (pay, benefits, etc), rent, insurance. I totally understand having to make profit, but there is a difference between doing business and gouging people.

[QUOTE=Brutal;1252672]

 

I really loved my XF, but reading this thread really reminds me of my experience at Jaguar dealers and why I got rid of it.

 

Oh it gets better. Jaguar Usa has been trying to get Patrick Jaguar to contact them back to discuss doing some work on my car. Since my last post in it, over a week ago. Patrick Jaguar is refusing to call Jaguar corporate back. My car is in Limbo, I would love to just have it fixed, but Jaguar might do something so I don't want to pay for something they might cover.
This is just getting silly.

 

As big as the Chicago area is, can't you find another dealer to go to for this? Sounds like Patrick is upset that you involved corporate which makes this even fishier.

 

I think there is one a few town over. Here it is, Elmhurst Jaguar.

 

Just got a jaguar service credit because of corporate/dealer confusion here in Chicago.

Seems like the corporate guy who was working on my case, got let go. New people said whatever he stated to me is no-go. Dealer was told one thing, I was told another. Hence service "gift card". Corporate gets a A- from me in this one.

Went to 3 different chicagoland/burbs dealers until I found one that isn't as bad.

One dealer head salesman stated to me directly: "I hate when people don't buy the cars here and only come here for service." Ok then, and walked away.


Hope it all goes well in the end for you, Kaeghl.

 

This saga has been going on since early April. It's now the end of June. There is little chance that the dealer is going to do anything at this point. Corporate might make a token offer.

Take the car to an indy, pay for whatever it needs and chalk it up to experience.

 

Well the saga started in April, corporate said they would do nothing so Iwas going to just get it done at an indy shop. tweeted about the problems, JaguarUSA contacted me and said they wanted to try again with the new info I provided (looking up carbon fouling issue, finding other people with a similar failure and causes) and that has been the second stage of the saga.


in reference to a post above: If a dealership gives me crappy service for the brand they sell why would I ever buy something from them?

 

Which one did you end up with? I am out in Naperville.

 

Jaguar of Wilmette - Imperial motors.

David is the service manager there, Professional and kind hearted.

If things don't work out and need to go to a indie/private mechanic (I do for brakes, small jobs)
Mike @ Eurotoys is honest and fair priced. He knows Jags very well. Saw things my dealer missed and showed me how it's broken/time to repair. No frills kinda guy.

Either way hope your situation gets cleared up and get back enjoying the road.

 

Finally heard back from jaguarUSA today.
"Jaguar is declining to help with this matter"
No real reason. I asked for a clarification via email that I'll share if they respond.
Off to an indy shop it is.