I have a 2013 XKRS bought new. I believe I have Platinum Warranty.... Jagauar is telling me no.

I believe I am entitled to 4 yrs or 50,000 miles coverage and that includes all oil changes.

end of 1st yr
2nd
3rd
4th.

So 4 oil changes. My dealership says ONLY 3?

Anybody else have a 13 year model XK and can confirm Platinum Warranty and 4 oil changes??? Id like to know if I am right or wrong here!

Loth

 

Link to warranty:

2013 Jaguar XK Platinum Coverage | Jaguar Naples

Hope this helps.

The In-service date of your vehicle would be important.

2013 Jaguar XK Platinum Coverage
Jaguar XK
Jaguar XK mark
2013 Jaguar Platinum Coverage
An extraordinary ownership program called Jaguar Platinum Coverage is designed to compliment the passion and excitement of driving your Jaguar XK. For 4 years/50,000 miles, 2013 Jaguar Platinum Coverage* includes:

Complimentary Scheduled Maintenance
4 years/50,000 miles New Vehicle Limited Warranty
4 years/50,000 miles 24/7 Roadside Assistance
Jaguar XK
Vehicle Eligibility & Transfers
Jaguar Platinum Coverage applies to all 2013 U.S. specification Jaguar XK vehicles retailed by authorized Jaguar Retailers in the U.S. and the Commonwealth of Puerto Rico.** Vehicle coverage begins on the date of first retail sale, or the date entered into demonstrator or company vehicle service (whichever comes first). All work must be performed by an authorized Jaguar Retailer. In the event that you sell your vehicle, Jaguar Platinum Coverage is fully transferrable to subsequent owners, and remains in effect during the New Vehicle Limited Warranty coverage period.

Jaguar XK
Complimentary Scheduled Maintenance
Jaguar Platinum Coverage includes normal factory-recommended scheduled maintenance (as outlined in the Passport to Service booklet) for 4 years or 50,000 miles, whichever comes first.***

Although vehicle service is required at 15,000-mile intervals or every 12 months (whichever comes first), a sophisticated Service Interval Indicator system will alert the driver when maintenance is required. Work determined necessary by the illumination of the Service Interval Indicator is covered; owners should call their authorized Jaguar Retailer immediately to schedule a service appointment when this light illuminates. If for any reason the vehicle travels more than 15,000 miles or 12 months elapse from the last service and the Service Interval Indicator has not illuminated, owners should contact their authorized Jaguar Retailer.

Failure to have your vehicle serviced at the specified interval may invalidate the warranty. Customers who desire more frequent oil changes must pay for this service. Please consult your Owner Handbook for more information.

New Vehicle Limited Warranty
The Jaguar New Vehicle Limited Warranty covers vehicles originally specified and built by Jaguar Cars Ltd., United Kingdom, for sale in the U.S. and Puerto Rico. This limited warranty for 2013 model year cars provides 4 years or 50,000 miles (whichever comes first) of bumper-to-bumper coverage. Please consult the 2013 model year Passport to Service booklet for details and limitations.

Jaguar XK console
24/7 Roadside Assistance
Administered by Jaguar-trained specialists, this incident management program provides complimentary towing service, jump-starts, lockout assistance, gasoline delivery, tire changes and trip routing help, 24 hours a day, 7 days a week. All elements of Jaguar Roadside Assistance are available while your Jaguar New Vehicle Limited Warranty is in effect.

* 2013 Jaguar Platinum Coverage for Jaguar XK cars includes all factory recommended scheduled maintenance for 4 years or 50,000 miles, whichever occurs first. An authorized Jaguar Retailer must perform all work. For complete details on Jaguar Platinum Coverage, including limited warranty and maintenance coverage and exclusions, please contact your authorized Jaguar Retailer or, in the U.S., call the Jaguar Customer Relationship Center at 1-800-452-4827.
** Jaguar vehicles sold under the Overseas Military Delivery Program are also eligible for coverage under the Jaguar Platinum Coverage program within specific limits. See your authorized Jaguar Retailer or call the Jaguar Customer Relationship Center at 1-800-452-4827 for details.
*** Excludes additional maintenance that may be recommended should the vehicle have a high proportion of short journeys or operate in severe conditions.

 

9/18/12. They did the last oil change before the end of the 4 yrs - 9/18/16. They just have not gotten Jaguar to pay for it.....

4 yrs complimentary service I would think would be 4 oil changes???

Anybody else with this warranty gotten only 3 or 4?!

 

If they changed the oil withing the coverage period should it matter? Seems it should be covered. This is simply speculation and not experience, I did not have the platinum coverage.

 

I have a 2013 XK and had this discussion with my dealership in the past. I was told that you are getting an oil change after the first year is complete. This is then technically after the first 12 months. You will then receive oil changes in years 2, 3 and 4. However I have read somewhere on this forum that someone complained to Jaguar Corporate office and the person they were dealing with authorized a 4th oil change. I believe this would only apply if your service code light appears in year 4 and prior to your warranty expiring.

 

The oil was changed before the warranty expired in the last year 12 months from the previous oil change....

 

Is the dispute with the dealer the cost of the oil change?

Did the dealer charge you for the oil change?

Your original post did not discuss the issue or the complaint.

..

 

Yes the dealership wants paid.

They did the oil change back before my warranty ran out... and they said they would figure it out as they were not seeing I had a 4th free covered oil change which they did not understand....

I called Jaguar at that time and they said I had a unclaimed initial oil change, that they had claimed #2,3,4 but never #1... They said for the dealership to get ahold of them and I passed that along. The dealership ssaid OK! We will take care of it.

Fast forward to today a couple months later they call today and say... "Jag never paid for it, they said you did not have a oil change, did you ever get ahold of them?!" I told them yes I did I already told you there was an error in your claim. So I called Jag today to re-confirm this error and low and behold today they said I dont even have the platinum coverage... "was ONLY for the 11, 12 year models, not 13"... SERIOUS?!? Its well know the 13 XK's were covered with platinum coverage and the XF and XJ were not....and my previous oil changes were covered under platinum!???? This is not the first time I have used the warranty as I got all scheduled maintenance done for free up until that oil change. Sounds like the left and has no idea what the right hand is doing. Dear Lord.

They made a case number of it and will get back with me. Who knows.. I will likely just end up paying the 200 bucks for the oil change that was done back in September (before my warranty ran out year 4).

 

The 13XKRs have the Platinum coverage. You are entitled to oil changes every 15k miles after the first year. I quote from the window sticker of my 13XKR:

Complimentary scheduled maintenance for 4 years/50,000 miles
New vehicle limited warranty for 4 years/50,000 miles
24/7 roadside assistance for 4 years/50,000 miles

Hope the above helps.

 

You bought a $140,000 car from them, tell them to figure out the $200 on their own.

 

I agree.

 

Here's how the "3 changes-equals-four-changes" were explained to me:

Months 0-12: Fresh oil (in car when put into service)
months 13-24: Fresh oil (change #1)
Months 25-36: Fresh oil (change #2)
Months 37-48: Fresh oil (change #3)

So, I guess, the oil that's in the car when purchased is "change #1". Not saying I agree but that's what I was told. 3 changes provides oil for the four years of warranty coverage. (assuming 12.5K miles or less per year)

 

Based off the last post I owe them for that oil change. Interesting. Then again my 12 XKR got an oil change at the end of its warranty year 4 and that went off without a problem. Hmmm. That is what is confusing to me. What I don't know is if that was the 3rd or 4th oil change submitted to Jag. Dealership could have changed the oil itself as the car fax stated and never contacted jag I suppose.

 

The consensus (reasonable person test) is that oil changes are to be done after 12 months in service or driving the car to the suggested mileage limit requiring an oil change. Consequently, the service is delivered at the end of a 12 month period and not up front in your case. I sold my 2013 before the last oil change was due and I understood I had 1 more to go.


Check topix for delivery of service campaign for your vin. Topix should indicate the last oil change is outstanding if your car has been in service for less than 48 months. Message me your vin and I'll check for you.

 

If your dealer did an oil change before it was due and not covered under the service plan they are responsible for the cost of that oil change and should not have put it through warranty. If your car has been in service, given your low mileage, for less than 48 months you are entitled to an oil change service under your warranty plan.

 

I've read every crazy post about your 2 Jags over the last few years and have talked to you at length at my house about them too. My guess is that somewhere along the line, you must have backed up and unknowingly ... run over Ian Callum's dog. That's the only thing that makes sense to me, my friend! Good luck on your newest issue!

 

HAHA. indeed snide...if its not one thing its another.


DGL I will get you the VIN when I get home .


I got a feeling my 12 XKR had a oil change in the 4th year due to the first one not being used... therefore it had a extra one. That is what has thrown me off. I have a feeling I used all my oil changes for the 13 XKR-S and will be asked to pay for its change which happened back in Sept before the warranty was through. We shall see. I call Jagusa and they gave me a case number.

 

Prior to purchasing my Jag, I had an Infiniti. Very nice car. The dealership serviced Nissan as well. The tech writer behind the counter was always very professional and courteous but eventually left, for parts unknown.

Fast forward a few years and I took my new-to-me Jag in for it's first complementary service. The Jag dealership also sold and serviced Bentley, Aston Martin and Land Rover. To my pleasant surprise, the service writer was the young fellow I knew from the Infiniti dealership. He remembered me and congratulated me on my recent purchase.

I ended up learning from my service writer acquaintance that the Infiniti customers he previously had were consistently more difficult to deal with than his Nissan customers typically by being unreasonably cheap b*stards that felt they were entitled because it was a high priced Infiniti.

He also confided that the same held true amongst his present customer base with the Bentley group being more unreasonable than the AM owners who were marginally worse than the LG/Jag owners.

One of the conundrums was owners who would quietly shell out $200 for a $50 oil change if they accepted it was their responsibility but would openly scream blue murder (ie. 'Do you know how much I paid for this car?') if they thought somehow the same oil change should be 'free'.

I think he left that dealership and went to Hyundai, possibly in hopes of having fewer unreasonable cheap b*stards to deal with. Can't blame him.

 

Seems harsh to imply anyone is a cheap *******.

If I had a dealer tell me my service is covered and then come back and tell me I need to fork out $200 I would have a problem also.

Imagine that, people paying 6, 7, or 10 times more than a Hyundai expect to be treated better than someone buying a car 10 times less expensive. If the dealer doesn't want to deal with discerning clientele then sell the Bentley dealership and open a Hyundai. Typically a dealer that has a client who buys brand new six figure cars from them would not quibble over a $200 charge that was arguably under warranty.

Me personally I don't buy cars new from the dealer so I don't pull that card...but I would if I were Lothar.

 

DGL my VIN is:

SAJWA4HA4DMB49722