While top half way down. Dealer says I'm 2 months out of warrenty. Asking JOA for some help. Service manager trying to say luggage bar upside down. I disagreed with him.
1 top straight up when glass shattered
2 do not believe bar can be installed upside down micro switches prevent top from moving if not just perfectly aligned
3 if bar can be installed incorrectly an top functions and breaks glass it is a Jaguar design defect
4 my service guy showed me a identical 2010 with interior top glass pocket delaminating from glass an said it was common

This is a $4000.00 bill BTW
2010 7300 miles never driven in rain, stored in winter months
OPINIONS PLEASE, anyone with similar problems?

 

The luggage bar is there to prevent damage to top

 

Threaten to sue them roll up your sleeves and start kicking some *** around that dealership until they fix it!

Without seeing the car it is hard to say for sure, however I am VERY confident it is a manufacturers defect.

Another possibility is that car had gone through a serious rear end collision and some pieces may be slightly out of place which over time forced the glass inevitably leading to its demise.

Good luck!

 

I've moved your question from General Tech Help to XK/XKR forum because it is model specific.

Graham

 

Looks like small claims court in wood county. . I was serious about 2013 certified XK at dealer.

 

Here we go Natile from JCS actually told me today "that you did not see it happen" " no my wife did" she implied wife lying.
Service manager from Jag of Novi showed me a 2010 in service bay that had interior fabric delaminating from window and said it was common. Service manage lying . We are going to court. I can afford to spend 20000 to screw with liars screw them. I told them I'd take after market top and buy jag certified warranty. Novi taking care of car since 1000miles. It will cost them.
I almost called them to make offer on 2012 XKRS today.

 

It's not the fault of the dealership that your back glass is shattered.

You should be suing Jaguar cars for a manufacturing defect, however you should be absolutely certain it is a build defect rather than something else.

Could you post some pictures of the back of the rear bench so we can see if anything could have snagged the window.
At this point I think the most important thing is to find the culprit so this never happens again.

 

There is a Jaguar TSB that covers the rear glass pulling apart from the convertible top fabric.

Your idea of suing Jaguar is a bit far fetched and I am sure you will not get very far. Sounds like your frustrated, as I can understand. Don't make threats like law suits, unless your willing to lay down few bucks to defend yourself. Jaguar has the upper hand on this situation.

Speak to the GM of the dealership and see what they can do first. Be reasonable with any demands.

 

Yes now the dealer saying bar upside down when they know top won't operate. The bar is a pia it has to be perfect. Pictures will not show micro switches. I have already been very polite.. JCS denies that there is any delaminating problem.
Easy to sue Jaguar. I've sued other major company's and won settlement. They have to send company lawyer to Wood County Ohio. Billing at 200.-500 per hour. Of course I will ask in suite for my attorney's fees. And of course there is Ohio Attorney General office. Also the NHTSA Been there done that with Pantera. This ain't my first rodeo

 

Thank you JCS stated to me 3 times that there was no delaminating. TSB is very helpful. I went through this when ford was fixing Pantera monocoque that rusted out premature, because they put tar like undercoating on. I got ahold of their TSB's Ford also did a bunch of underhanded things with the overheating problem. Did I love my Pantera YES. Do I love my XK YES. Would I love to buy future Jag I love Jags

 

Jag offered me 1500 toward 5000 top. Not for aftermarket top 1800. I don't want after market top. This is a defect. If luggage bar can be installed upside down and break window, it is is a engineering defect. Bar is designed to prevent damage. I think I need to talk to her manger, and if he is not a engineer to someone that is. Court is a real option and I can afford. They will not come out well"..........

 

I've deleted several posts containing unnecessary personal references, there is no need for these and they will not be tolerated.

 

What the hell is a "luggage bar" you talking about that retracting trunk cover? Theres no way that can be installed incorrectly and have the top work. There are sensors to know if installed correctly and top will not operate unless it is correctly installed.

 

Interesting situation, but I guess I don't really understand what went wrong. If the user installed his luggage bar (whatever that is) upside down and the window shattered, then is that not the users responsibility.
If it was installed upside down from the factory then it should be Jag's. I have Jeep Wrangler vehicle as well and if you miss-install some of its soft top hardware damage will definitely occur and chrysler will certainly hold you responsible.
I don't have a convertible Jag so its difficult to visualize.

I've always found that Jaguar bends over backwards to accommodate if you take the time to reason things out.. but again, I may not understand the actual situation here.
Lawrence

 

Thank you!

 

Agreed. I wonder how the OP's part got installed upside down to begin with. I would think that whoever installed it would be upside down and would be liable for the cost of repairs to the top...

 

The only thing I can think of is that stiffener bar on the convertible models in front of the battery. But I'm having trouble understanding how that could be installed upside down and how it could brush against the convertible top.

 

There're is a luggage bar, to prevent top from crunchining. It has micro switches and it is a bitch to get right. It is there so top cannot have anything in the area it needs. Top will not function if this bar is out of place by a micron. It gives you a read out on dash. It's there to protect top. If there is a a TSB out there please foward
Thanks
function if

 

I'm sorry one word has some meaning In a community that is a vocal 2% of the population. That they have applied a special meaning is not my problem. Do I have to buy a special dictionary? Flamer= someone that trolls a post on the internet. I cannot be restricted by special interest groups that define words. I do not travel in their world. I will never be tolerant of someone that tells me what I can say. I do think there overreaction will bring retaliation yes, but not by me. They are playing a a dangerous game with the world, which I think will work itself out. Not by me though.

 

whom or what are you reffering to? Luggage bar? I work on Jaguars for a living at a dealer for 17yrs now and wanted clarification on what we were talking about. and yes now that we're speaking of the same thing you CANNOT install it upside down and even right side up out of position and have the top work. period theyre FOS. Now I hope this flaming/troll comment was not directed at me