Boasting About My Dealer; Scarborough Jaguar/Land Rover
I just can’t help it; and if this thread disintegrates into oblivion, so be it.
Some of you know I purchased an 2009 Audi S8, with a V10 engine, some months ago - it’s a long story which I will spare you here - and I was tremendously grateful that my friend and GM Mike O’Rourke helped me with my [long-distance and as I was away at the time of] purchase. Needless to say Mike always goes the extra mile. (I hope he will let me buy his lobster roll this Sunday when we go to Red’s Eats?). The S8 is simply spectacular as you might imagine but 3 weeks ago the hood release cable snapped while showing [off] the V10 engine to a friend. The service department at Scarborough Jaguar/Land Rover - Dan Babb is the outstanding service manager there - always treat me like royalty. And while I was unsure of what replacing/repairing entailed (although I had an idea over on AudiWorld Forum) I knew I was in good hands. So today was the day I spent the better part of the morning at the dealership - with exceptional hospitality (Mike even bought his staff and me Holy Donuts) - going about my business while they did theirs. Mike even donned mechanic’s gloves and did a beautiful touch-up on a small scratch I had made (I wanted to take a picture of him doing so, but he didn’t like that idea). I got my bill - thrilled to see the hood release fixed! - and tipped my wonderful and friendly Service Advisor Brian Copeland $20, Service Manager Dan Babb $20, my mechanic $20 and bought lunch for the entire service department. S%$^, it’s the least I could do and they all deserve it. A reminder that there are fantastic dealerships out there. DJS knows! (Come to think of it...maybe I’ll let DJS pay for both my and Mike’s lobster roll!) Like I said, I couldn’t help myself. |
Of course, some of us couldn't make a service appt for today since someone had their big bad Audi in. ;)
Scarborough Jag is absolutely a gem, which is why I bought my XE there. Lobster rolls are on me! And RickyJay is the unofficial Jag brand ambassador for the state of Maine. |
Mike is truly a class act and that dealership deserves all the praise it gets.
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Originally Posted by Mbourne
(Post 2082739)
Mike is truly a class act and that dealership deserves all the praise it gets.
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'Ran into' RickyJay at Scarborough - I was there for the 6 year service. A pleasant experience, as always.
https://cimg3.ibsrv.net/gimg/www.jag...9ec504ab9c.jpg |
https://cimg7.ibsrv.net/gimg/www.jag...c812e422ab.jpg
Now that's what I call "staging". Any closer and you literally would have "run into me". |
Originally Posted by RickyJay52
(Post 2083437)
https://cimg7.ibsrv.net/gimg/www.jag...c812e422ab.jpg
Now that's what I call "staging". Any closer and you literally would have "run into me". |
Amateurs. Couldn't line it up with the seam in the showroom front door....
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https://cimg2.ibsrv.net/gimg/www.jag...bf546ba8ae.jpg
Originally Posted by Nati
(Post 2084263)
Amateurs. Couldn't line it up with the seam in the showroom front door....
Godspeed Nati! |
https://cimg7.ibsrv.net/gimg/www.jag...75f5484916.jpg
https://cimg4.ibsrv.net/gimg/www.jag...613544575f.jpg Nothing amateurish about this lunch! For those unaware, that’s THE most famous Lobster Shack in the State of Maine, Red’s Eat’s in Wiscasset. Any questions? |
They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:
https://cimg1.ibsrv.net/gimg/www.jag...e8e544abf9.jpg My XK was in there for three days last September with failed injectors. Excellent and friendly service 1400 miles from home. Graham |
Mike is a great guy!! Stands behind his product! quality dealership!!! For anyone not local, worth the drive!
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Originally Posted by GGG
(Post 2084355)
They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:
https://cimg1.ibsrv.net/gimg/www.jag...e8e544abf9.jpg My XK was in there for three days last September with failed injectors. Excellent and friendly service 1400 miles from home. Graham
Originally Posted by Itismejoshy
(Post 2084372)
Mike is a great guy!! Stands behind his product! quality dealership!!! For anyone not local, worth the drive!
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Originally Posted by GGG
(Post 2084355)
They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:
https://cimg1.ibsrv.net/gimg/www.jag...e8e544abf9.jpg |
Originally Posted by rickyjay52
(Post 2084396)
it kinda makes sense graham, consistency across the brand. And pond. (how nice to “hear” from you).
If memory serves me correctly, mike not only stands behind his product but he stood behind - and besides - you. On the freakin’ highway! And then...gave you his car, so you and your lovely co-pilot could continue our journey that day!? If memory serves me correctly. If that’s not going way above and beyond the call of “service” - although for mike, it’s just who he is - i don’t know what is. |
Thank you all for your kind comments, I'm blessed to count you all as friends!
I took the photo of Jay and Dave in front of the building and enjoyed riding up to Red's on Sunday for lunch with them. Believe it or not, there were NO police escorts, NO special parking privileges, NO blocked intersections...but of course we did NOT have to wait the hour to hour and a half in line for Red's as Jay handed Debbie our 'list' and the food magically appeared about 10 minutes later! Summer is just starting here in Maine, if any of you come up this way please give me a buzz....it would be a pleasure to enjoy your company again! |
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