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Boasting About My Dealer; Scarborough Jaguar/Land Rover

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Boasting About My Dealer; Scarborough Jaguar/Land Rover

 
  #1  
Old 06-07-2019, 01:08 PM
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Default Boasting About My Dealer; Scarborough Jaguar/Land Rover

I just canít help it; and if this thread disintegrates into oblivion, so be it.

Some of you know I purchased an 2009 Audi S8, with a V10 engine, some months ago - itís a long story which I will spare you here - and I was tremendously grateful that my friend and GM Mike OíRourke helped me with my [long-distance and as I was away at the time of] purchase. Needless to say Mike always goes the extra mile. (I hope he will let me buy his lobster roll this Sunday when we go to Redís Eats?).

The S8 is simply spectacular as you might imagine but 3 weeks ago the hood release cable snapped while showing [off] the V10 engine to a friend. The service department at Scarborough Jaguar/Land Rover - Dan Babb is the outstanding service manager there - always treat me like royalty. And while I was unsure of what replacing/repairing entailed (although I had an idea over on AudiWorld Forum) I knew I was in good hands.

So today was the day I spent the better part of the morning at the dealership - with exceptional hospitality (Mike even bought his staff and me Holy Donuts) - going about my business while they did theirs. Mike even donned mechanicís gloves and did a beautiful touch-up on a small scratch I had made (I wanted to take a picture of him doing so, but he didnít like that idea).

I got my bill - thrilled to see the hood release fixed! - and tipped my wonderful and friendly Service Advisor Brian Copeland $20, Service Manager Dan Babb $20, my mechanic $20 and bought lunch for the entire service department. S%$^, itís the least I could do and they all deserve it.

A reminder that there are fantastic dealerships out there. DJS knows! (Come to think of it...maybe Iíll let DJS pay for both my and Mikeís lobster roll!)

Like I said, I couldnít help myself.
 
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Old 06-07-2019, 01:23 PM
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Of course, some of us couldn't make a service appt for today since someone had their big bad Audi in.

Scarborough Jag is absolutely a gem, which is why I bought my XE there. Lobster rolls are on me!

And RickyJay is the unofficial Jag brand ambassador for the state of Maine.
 

Last edited by DJS; 06-07-2019 at 01:40 PM.
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Old 06-09-2019, 07:15 PM
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Mike is truly a class act and that dealership deserves all the praise it gets.
 
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Old 06-09-2019, 08:51 PM
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Originally Posted by Mbourne View Post
Mike is truly a class act and that dealership deserves all the praise it gets.
+1.
 
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Old 06-11-2019, 10:33 AM
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'Ran into' RickyJay at Scarborough - I was there for the 6 year service. A pleasant experience, as always.

 
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Old 06-11-2019, 11:32 AM
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Now that's what I call "staging".

Any closer and you literally would have "run into me".
 

Last edited by RickyJay52; 06-11-2019 at 11:35 AM.
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Old 06-11-2019, 02:32 PM
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Originally Posted by RickyJay52 View Post


Now that's what I call "staging".

Any closer and you literally would have "run into me".
Caption: Dave checking out the damage.
 
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Old 06-13-2019, 03:23 AM
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Amateurs. Couldn't line it up with the seam in the showroom front door....
 
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Old 06-13-2019, 06:17 AM
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Originally Posted by Nati View Post
Amateurs. Couldn't line it up with the seam in the showroom front door....
You are, of course, quite right. I noticed that immediately after I parked my car. Time was fleeting and DJS was in a bit of a hurry to get back home after spending much of the day with me; mostly eating our way through Portland (starting with perfectly cooked Eggs Benedict, along with beautiful Roasted Maine Fingerling Potatoes, at Union at The Press Hotel...see above). Secondly, those decorative “bricks” in front are actually a sort of [very minor] speed bump, and getting the front tires up and over and close to my car wasn’t an easy feat. Lastly, I do not see why I have to JUSTINfy my actions to you.

Godspeed Nati!
 

Last edited by RickyJay52; 06-13-2019 at 06:45 AM.
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Old 06-13-2019, 06:48 AM
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Nothing amateurish about this lunch! For those unaware, that’s THE most famous Lobster Shack in the State of Maine, Red’s Eat’s in Wiscasset. Any questions?
 

Last edited by RickyJay52; 06-13-2019 at 06:59 AM.
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Old 06-13-2019, 07:59 AM
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They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:



My XK was in there for three days last September with failed injectors. Excellent and friendly service 1400 miles from home.

Graham
 
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Old 06-13-2019, 08:28 AM
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Mike is a great guy!! Stands behind his product! quality dealership!!! For anyone not local, worth the drive!
 
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Old 06-13-2019, 09:35 AM
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Originally Posted by GGG View Post
They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:



My XK was in there for three days last September with failed injectors. Excellent and friendly service 1400 miles from home.

Graham
It kinda makes sense Graham, consistency across the brand. And pond. (How nice to “hear” from you).

Originally Posted by Itismejoshy View Post
Mike is a great guy!! Stands behind his product! quality dealership!!! For anyone not local, worth the drive!
If memory serves me correctly, Mike not only stands behind his product but he stood behind - and besides - you. On the freakin’ highway! And then...gave you his car, so you and your lovely co-pilot could continue our journey that day!? If memory serves me correctly. If that’s not going way above and beyond the call of “service” - although for Mike, it’s just who he is - I don’t know what is.
 
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Old 06-13-2019, 10:01 AM
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Originally Posted by GGG View Post
They must supply these Jaguar Dealerships as a self assembly boxed kit! This is the dealership at Burgos in Northern Spain looking little different from Scarborough:

Same as Inchcape, Southampton, England. Though if you stood in that location to photograph it, you'd be standing in the middle of a busy road! I think it's the old Ford truck site, long and narrow, but loads of parking!
 
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Old 06-13-2019, 10:29 AM
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Originally Posted by rickyjay52 View Post
it kinda makes sense graham, consistency across the brand. And pond. (how nice to ďhearĒ from you).



If memory serves me correctly, mike not only stands behind his product but he stood behind - and besides - you. On the freakiní highway! And then...gave you his car, so you and your lovely co-pilot could continue our journey that day!? If memory serves me correctly. If thatís not going way above and beyond the call of ďserviceĒ - although for mike, itís just who he is - i donít know what is.
exactly!! Mike is the man!!
 
 
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