Dealer oops during 3 year service
#1
02-09-2019, 04:00 PM
Dealer oops during 3 year service
I brought my AWD S in for its 32k service this morning. Everything was going well until they went for the transmission/differential fluid change. According to the techs, two nuts that are welded to the chassis may have broken loose at the transmission mount so they can’t remove the bolts that keep the guard on. And even if they break the bolts off, they have to figure out how to put it back on. Looks like they will need to get their shop foreman and Jag HQ for the fix. Their ftype techs only work Tuesday thru Saturday, so I’ve got an FPace till Tuesday at the earliest.
Not blaming the dealership, I’ve had my issues with bolts breaking while working on my cars.
Does anyone know which bolts could be giving this trouble?
Not blaming the dealership, I’ve had my issues with bolts breaking while working on my cars.
Does anyone know which bolts could be giving this trouble?
#4
02-10-2019, 09:07 AM
See this thread from uk forum...
https://www.ftypeforums.co.uk/viewto...e3ae5daae56a17
https://www.ftypeforums.co.uk/viewto...e3ae5daae56a17
#5
02-13-2019, 02:00 PM
#6
02-13-2019, 06:08 PM
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#7
02-13-2019, 06:34 PM
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It appears to be the AWD transfer box.
From an update posted by the OP in the thread linked in post #3 here:
"To update this after my conversation with their Service Manager today. What I was told by the Service Advisor was fundamentally incorrect. It was the Transfer Box fluid that was being changed as part of the service schedule and in order to do that the gearbox cross member needs to be removed. It was a captive nut within the chassis that came loose and necessitated the specialist works."
Lots of initial confusion in that thread that the OP was talking about the simple plastic undertray (the rear one) and two of the four bolts which hold that tray on. I have removed that tray at least three times (it needs to come off to access the sump plug) and never had a problem with "captive nuts" so I couldn't figure out what they were talking about and I put it down to some difference in the way the tray was attached on an AWD compared to a RWD.
But it's not the tray at all, it's a gearbox cross member and the captive nuts on the top of it.
From an update posted by the OP in the thread linked in post #3 here:
"To update this after my conversation with their Service Manager today. What I was told by the Service Advisor was fundamentally incorrect. It was the Transfer Box fluid that was being changed as part of the service schedule and in order to do that the gearbox cross member needs to be removed. It was a captive nut within the chassis that came loose and necessitated the specialist works."
Lots of initial confusion in that thread that the OP was talking about the simple plastic undertray (the rear one) and two of the four bolts which hold that tray on. I have removed that tray at least three times (it needs to come off to access the sump plug) and never had a problem with "captive nuts" so I couldn't figure out what they were talking about and I put it down to some difference in the way the tray was attached on an AWD compared to a RWD.
But it's not the tray at all, it's a gearbox cross member and the captive nuts on the top of it.
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#8
02-13-2019, 06:41 PM
Veteran Member
It appears to be the AWD transfer box.
From an update posted by the OP in the thread linked in post #3 here:
"To update this after my conversation with their Service Manager today. What I was told by the Service Advisor was fundamentally incorrect. It was the Transfer Box fluid that was being changed as part of the service schedule and in order to do that the gearbox cross member needs to be removed. It was a captive nut within the chassis that came loose and necessitated the specialist works."
Lots of initial confusion in that thread that the OP was talking about the simple plastic undertray (the rear one) and two of the four bolts which hold that tray on. I have removed that tray at least three times (it needs to come off to access the sump plug) and never had a problem with "captive nuts" so I couldn't figure out what they were talking about and I put it down to some difference in the way the tray was attached on an AWD compared to a RWD.
But it's not the tray at all, it's a gearbox cross member and the captive nuts on the top of it.
From an update posted by the OP in the thread linked in post #3 here:
"To update this after my conversation with their Service Manager today. What I was told by the Service Advisor was fundamentally incorrect. It was the Transfer Box fluid that was being changed as part of the service schedule and in order to do that the gearbox cross member needs to be removed. It was a captive nut within the chassis that came loose and necessitated the specialist works."
Lots of initial confusion in that thread that the OP was talking about the simple plastic undertray (the rear one) and two of the four bolts which hold that tray on. I have removed that tray at least three times (it needs to come off to access the sump plug) and never had a problem with "captive nuts" so I couldn't figure out what they were talking about and I put it down to some difference in the way the tray was attached on an AWD compared to a RWD.
But it's not the tray at all, it's a gearbox cross member and the captive nuts on the top of it.
#9
02-13-2019, 09:01 PM
#10
02-14-2019, 02:48 AM
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#11
02-19-2019, 10:46 AM
#12
02-19-2019, 05:14 PM
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