Has anyone else had this ?

It's now been into Jaguar twice, but they say all the switches are fine, and since it's intermittent on one occasion they had it for 2 days and it worked fine, on the next occasion it didn't work - they took the door apart, then it started working...so had to just put it back together (still intermittent problem)

Problem is:

- on opening driver door (from inside OR outside) sometimes window won't drop the 1cm to allow door to open.

It fails about 90% of the time at present (though goes through infuriating periods of working for a few days... usually coinciding with when I take it to Jaguar...)

It's not the microswitches - you can hear them working - it's just that the car is randomly ignoring them.

It's an utter PITA as the only way to get in the car is:

- hold alarm unlock till windows wind down.
- get in car... and if wet..remember to have wipers OFF, start car and put windows up (if wet probably still got inside wet at this point.

And to get out, you need to remember to manually put driver window down a bit before opening - if you don't it catches on the way out before you realise you've forgot - and every time it sounds like the glass is gonna pop.

Also sometimes when you lock it with the fob, and then press again, it doesn't beep. I'm thinking they are related - i.e. the car is getting into some state where it thinks the car is still locked or alarmed and therefore won't drop window ?

So - I'm hoping that someone on here might have had the same thing happen and known what was done to fix it - at least that might mean Jag can do that without having to replicate the fault?

 

I would record a video of it happening and take it to the dealer.

 

Thanks Burt, but I've done that.

They are not disputing that it happens.

But unless they can replicate the fault they can't fix it.

And even when they could replicate it, when it starts working again 1/2 way through dismantling things, they are left in the same boat.

And I've tried the resetting end stops, etc suggested earlier by people on the first thread. Plus it's not the microswitches as you can hear em clicking...though afaik they have not actually replaced them both yet (this is why I hate main dealers as you talk through a proxy (the front desk burd) trying to work out what they've done when all you want is to talk to the mechanic...

 

Surely the first thing they should be doing is removing the window glass and regulator and reinstalling them? If the electrical tests are passing ok then as it only affects one window it sounds like one of the clips is not holding correctly on the bottom edge of the glass, or the wire is not balanced correctly.

It takes 20 minutes to remove and replace the window, and that may resolve it completely. You should not need to ask them to do this - as you have provided a video of it happening tell them to get on and investigate the problem themselves. Do you have another dealer you could visit if you don't have faith with your current one?

 

They say they took the door apart last time (which they say took several hours), but at that point it started working again, so they put it aside and continued to try it regularly for the next day or so but it continued to work so they put it back together - it then worked on forecourt, but by time I got home it didn't anymore.

That time they tried to charge me 300 quid* (400 bux) as they blamed 'damage to the a pillar'... until I pointed out that the damage was CAUSED by the glass hitting it because of this... and it's just a scratch... they tried to say it was stopping glass dropping, but as evidenced by the fact you can just press the window button (or hold unlock on fob) and it comes down fine, that was nonsense... so they then at least didn't charge me.

They didnt mention anything on the glass though - it was all to do with the door handle microswitches. what are you saying is fitted on the glass ?

there's only one dealer in 60 miles of me, so my only other choice is independent, but I figured jag would know what they were doing re: removing doors, etc easier...maybe I was wrong.

As an aside when I went to pick it up just before xmas (after they failed to fix again), I found they had closed the door with the window fully up!! (i.e. whole of glass was on outside of A pillar - bending whole glass out - yo could put your hand in the top of the door!!!

I went fecking mental at them - 1: you said you couldn't fix as it was working, but here's proof it bloody isn't or it wouldn't have let the door close with the window full up....they at least had the decency to apologise and offered to pay for a meal for my friends/family over xmas if I bring receipt - which I will do.

But yeh.. I'll admit it's the first time I've been at a main dealer in 20 years - I usually avoid them like the plague and stick to my local mechanic who I speak to and know what he's doing, etc.

*which also included a 1.50 charge for 'not washing car'... I kid you not.... I asked them not to wash it as didn't want them scratching it all up with crappy sponges, etc... I didn't expect to get CHARGED for them not washing it... however as I say, in the end they waved charging my anything once I proved what they were saying was rubbish.

 

Your dealer sucks. Run away.

 

Sadly servicing dealers are very much hit and miss. Sometimes you get a great local dealer who will pull out all the stops to fix things for you, and other times you get ones who just don't care.

The fact that is has returned since then should be enough for them to now investigate further. They can't just keep passing it back to you without investigating the actual cause. Now might be the time to contact Jaguar customer relations and have them raise it with the dealer to get some leverage.

Charging you for a warranty repair?! You definitely need to contact the Jaguar CRC and ask them to pursue this. You should not be charged for any investigative work for a warranty repair (even if a repair was not successful), or any ancillary charges such as a loan car while they look at yours. The latter is up to the dealer (they should be providing you with one of their fleet cars, but are not required to) however it is a good indication of whether you are dealing with a good or bad dealer. That they charge you £1.50 for not washing your car tells you which type they are.

One bit in your comment jumped out - it sounds like there is a scratch to the front/A pillar trim that appears to have been caused by the glass rubbing on it. Is that correct? That sounds like a classic case of the window glass not sitting on the regulator clips properly, or the frame that connects the two clips has been bent out of shape. (The latter can happen innocently enough if the mechanism freezes and the regulator doesn't stall quickly enough.) It should be dead easy to diagnose and TBH for a £30 regulator part they should just have replaced it under a warranty claim as the parts are less than the labour cost to access them. Basically the glass engages with two friction clips at either outer lower corner which move up and down as a balanced pair to lift and carry the glass itself. If they are not balanced (a slack cable, one is higher than the other, or the glass is not fully seated on one or both clips) then the glass will not move vertically and can bind. If the front clip is moving further than the rear then it will cause the upper front corner to hit the A pillar and then the regulator will stall to prevent further damage. It would likely then need to be reset (battery disconnected) for the anti-trap feature to allow the window to close fully again.

Do you have any vertical scratches on the window glass on either door window? There is a TSB JTB00502 for a replacement waist seal (the trim piece on the outer side of the window that seals against the window), as some have been scratching the windows. It covers all VINs from launch to current. If you can find any vertical scratches on the outer face of the glass that you can catch a fingernail on then they will be replaced with new under warranty, along with new seals. That replacement will require the regulator to be reinstalled which may be an avenue to getting a replacement if they won't move otherwise.

An independent won't be able to do the warranty repair at no cost to you. The parts are not expensive but you still shouldn't be paying for this.

If they have shut the door with the glass fully up then they should be replacing the regulator now. The clips have some play on them but as the F-Type door windows have no guides/frame above the door they are more easily damaged.

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I don't know the age of your car, but being in the UK if it is an early 53 or 14 plate then you need to move soon as the warranty on those is coming to an end. I recall form an earlier thread you had a 2013 car which would place it right at the end of the warranty now? If it has just missed it, when did you first notify the dealer of the problem? If you have proof that was within the warranty then you should be covered for the repairs.