Originally Posted by swajames

Hi all, just to close the loop - the dealer was able to replicate the issue with the display failure and per the recommendation from Jaguar they installed the new software which apparently resolves the problem. I'll report back if it reoccurs, but fingers are crossed that the new software will address it. I also had a minor issue with a noise coming from the center vent as it raised and lowered, they were able to duplicate that issue too and after firstly trying a software update to address that issue, they ended up replacing the part. I'll look into a battery tender as well, though that hopefully would just be an additional layer of protection if this specific issue was indeed software related.

Originally Posted by jmfan

Resurrecting an old thread here swajames, but I am curious as to whether your blank navigation screen issue was resolved completely and if you know specifically what was done to fix it or any service bulletin details.

My car has been at the dealer the past few days for its first service, a recall fix and the blank screen problem I have been having since delivery. The navigation/infotainment screen works 95% of the time, but every few weeks or so it will not display the touch screen when I start my car. It boots and everything (parking sensors, radio, climate system, etc.) works, but nothing can be controlled. If I drive the car, turn it off, let it sit for a while and restart it, the screen resets and works fine for weeks before going blank again on start up. A minor annoyance and I figured I would have the dealer correct it during this first service.

After two days and numerous apologies, the technician was unable to duplicate the issue or find any service bulletins related to my car and I took it home tonight. I plan to go directly to the dealer the next time it happens so they can see it first hand.

Anyone else had this problem and know the specific fix?

Originally Posted by swajames

The Patron Saint of English cars stopped by during my journey home this evening.... The navigation screen failed to power up upon startup, and steadfastly stayed off and blank for the entire trip home. Needless to say, all worked fine after a restart when I got home, but it was interesting to see that our car pays homage to the old English classics in more ways than one....

Originally Posted by F-typical

Well - as you're aware - letting the smoke escape from any Lucas product will mean it stops working. This sounds more like MicroSoft. If anything stops working, close the windows, shut down the car, get out, get back in, start the car and reopen the windows. Sorted....