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It's a very long time since this thread began and Jaguar OSH (Online Service History) has changed. The requirement for a password protected account has been replaced with only a VIN required to access vehicle service history data. The method of registering as an Independent to be able to add service records to OSH could also have changed.
If you cannot get an answer through TOPIx then calling or eMailing Jaguar CRC (Customer Relationship Centre) in Coventry, England should get a response: