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Vendor Posting Guidelines and Best Practices.

Vendor Posting Guidelines and Best Practices.

 
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Old 09-10-2013, 02:54 AM
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Default Vendor Posting Guidelines and Best Practices.

Jaguar Forums Vendor Posting Guidelines and Best Practices.




Welcome to Jaguar Forums

Here at Jaguar Forums we take pride in trying to be one of the friendliest forums on the Internet. We the Moderator team are here to help paying vendors on the forum and to assist the members to buy the vendors products. To that end we will closely work with vendors to promote their Company and their products. This along with other key aspects has proven to be a winning formula for all concerned.

If we can help you in any way in order for you to get the most out of your Jaguar Forums experience, please don’t hesitate to contact us.

Keys to success

The main key to success as a vendor on a person to person discussion forum is ‘Activity’. Community members are far more likely to take notice of you if you become an active participant on the forums.

However there is also a ‘Credibility’ aspect, members of this type of forum will demand concrete proof to back up any technical claims. Failure to provide this proof will very rapidly lead to disbelief in your product.

Vendor Directory

The forum carries a Vendor Directory that may be accessed through the various menu bars. It is here that you can publish your contact details, postal address, email and phone number, together with your website address and a description of your services. It is up to you to maintain this listing.

Forum Posting
Advertising and group buy threads may be only be started in the Jaguar Forums Vendor market place forum. If you would like to start a thread in a non-sales forum, a site admin, or moderator must approve it. Please do not spam discussion forums with links to special deals or product information; an infrequent model-specific new product announcement or occasional request for input from forum members on a prospective new product is generally acceptable with approval.

Please do not ‘bump’ your own posts to give them extra visibility in the Vendor Market place. ‘Bumping’ means responding to your own posts without adding additional product information or answering member questions (this includes “responded to your PM” replies). Our members' interest and responses will typically highlight products and services that they have a significant interest in. One exception is allowed: if you are a vendor with three or less products/threads advertised on the first two pages of the marketplace, it is acceptable to bump those three posts once per week.

Responding to posts and questions about your products in the discussion forums is highly recommended; it is beneficial for both you and the community if you interact with forum members. By joining in the forum conversations, you create a face and identity behind your product. The only thing worse than not posting on the boards at all is to create a thread and then ignore the responses from the community. If you do not respond to the members, then they may form a negative impression towards your business. Some forum administrators and moderators may forward links of threads to you for your attention from time to time, but you may want to take a few moments each week and search for your company or product name.

Do not attack other vendors. No insults may be directed at their product or their work. Do not post in their thread unless it’s to compliment their product.

Act within normal forum posting and signature guidelines on each forum. Paying for advertising does not grant any sort of immunity from following forum etiquette. If you are acting against forum rules, moderators will respond accordingly.

If you have an issue with a member or another vendor regarding derogatory or insulting comments towards your business, do not respond to them. Bring the issue up with a moderator so that they can intervene in the issue either by private message or ‘report a post’ features. They are the authority on the boards.

Group Buys and Pricing
Some vendors may offer the same products and get special promotional pricing from manufacturers. If posting in a shared marketplace, please respect a ‘first to post’ guideline if you plan on offering a similar group buy or special pricing. Either offer another product or wait until the other vendor’s buy is closed. If the other vendor’s group buy has an indefinite timeline, please wait three weeks after the start of the other group purchase before starting your own on the exact same product.

Please post as many details about the products you are listing for sale as possible including what Jaguar models and years the items apply to as well as clear product images. For group buys and special purchases, we highly recommend posting MSRP and the special offered price for the sale (we understand some manufacturers prohibit posting sale prices). If a certain number of members are needed for a special sale to meet certain discount levels, a roll call in the thread is acceptable.

Forum Sponsorship
Other vendors may post in a forum that you sponsor (meaning a ‘normal’ discussion sub-forum sponsored by your company), subject to the 'Forum Posting' guidelines above. There is no posting exclusivity.

Thread Editing Guidelines
If you have registered and are logged in, you may be able to edit but not delete your posts (although the administrator may have turned off this option). Your ability to edit your posts may be time-limited, depending on how the administrator has set up the forum. To edit your posts, click the Edit button by the particular post. Once you've made your modifications, a note may appear to inform other users that you have edited your post. For credibility purposes, please enter a reason for your edit.


Can others edit my posts? Administrators and moderators may also edit your messages. If they do, there may not be a note telling other users that the post was modified.

Changing Ad Creatives
All banner modification requests should be directed towards Internet Brands at [email protected].The moderator team does not handle banner issues.

Forum Grievances and Complaints
No grievances with either Internet Brands or an IB site may be aired on the forums. All complaints should be sent directly to the account management team at Internet Brands.

Any valid complaint threads that members start should not be deleted. A forum moderator may elect to move the post to the Site Suggestions or Feedback forum and may lock a complaint thread (and update the thread title) once a resolutionhas been reached. It is to the vendor’s benefit to publicly reply to complaint threads with their side of the issue and suggest steps to resolution.

Internet Brands Forum Contacts
Internet Brands may contact you directly on the forums. All Internet Brands forum members can be recognized by the IB_ prefix at the beginning of their forum handle and will also be a moderator or admin. An IB forum contact will NEVER ask you for your credit card or payment information via the forums.


We hope that you enjoy your relationship with Jaguar Forums, and thank you for participating.



The Jaguar Forums Team.
 

Last edited by Translator; 09-10-2013 at 03:01 AM.
The following 3 users liked this post by Translator:
GGG (09-10-2013), JimC64 (09-10-2013), SNG Barratt USA (12-11-2013)
 
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