Upgrading the 2010/2011 slow touch screen display
 

If you have a 2010 or 2011 XJ you will know the frustration of trying to use the touchscreen it was built with. The buttons are tiny and the touch screen is unresponsive without continually jabbing at it. It is a massive disapointment in an otherwise brilliant car.

I have seen this question pop up a few times on different forums, but haven't seen anyone sharing the way to upgrade that to the much more usable later versions. Which is odd, because it is really, really easy to do. I have now upgraded the system in four X351s from 2010 and 2011 without any issues encountered so far.

All you need is a 2012MY onwards touch screen from a breakers yard. Typical cost is £150. It takes all of 2 minutes to change over.

1. Pop the surround trim off with a flat blade where where the dash trim has its seam about level with the base of the screen. It just lifts off.
2. Remove the eight size 20 hex screws and remove the AC controls and the old screen.
3. Swap the screens over.
4. Replace AC controls, screws and trim.

That's really it - no programming, no security codes, just turn on the ignition and after a slightly longer than normal pause for the first time only the screen will come on with all the options fitted to your car as before. Only this time you only have to lightly touch the buttons to activate them, and the software will be running at the later version with larger buttons, better sat nav controls, and so on. It is so much safer to use.

There is only one thing you need to watch out for when selecting a replacement screen. If you have dual view and want to retain it then the donor screen must also be dual view. Otherwise it's not an issue to fit a dual view screen to a non-speced car (you'll gain the hardware, but will need to code it by modifying the CCF data to make it available for use). The easiest way to determine whether it has dual view is to either get the donor VIN and check the build spec on TOPIx, or ask for a photo of it still installed and look for the button on the AC control panel.

The AC control panel does change along with the touch screen specs on each model year. For example the earier ones did not have dedicated AV/NAV and PHONE buttons. You can however still access all the functionality with your original 10/11 AC panel. On one car I swapped the panel over as the owner wanted the newer style buttons too and that worked fine too, but it is not really necessary. Note that from 2015 (maybe 2016 US) model years onwards the door locking buttons moved onto the door handles themselves. Also note that from 2013 the BW sound system was replaced with Meridan. If your car has one of the premium amp levels the icon will apear as Meridan if the touch screen is later than 2013, however when tested it still operates as before. From 2017MY the touch screens may be different if the new system was specified so always check the donor unit looks like the one you are removing.

Below are some photos of the last 2013 screen I installed, together with the changed AC controls. The final two with the trim fitted are from a 2015 screen fitted to my own XJ. The software is very close but slightly tweaked nav controls and some UI gloss. The main difference is that the nav screen no longer has that annoying confirmation prompt, instead you get one when first starting the car that times out automatically after 15 seconds if not touched anywhere on the screen.

When looking at the label on the rear of a screen, the sideways numbers on the far right are the date code. The first two are the year, the others I suspect are week codes. Anything made after mid 2011 will have 2012 or later software installed.

direct fit plugs????
 

looking at this for a 2011 XF.
It does not appear that the gray plug is a direct fit from 2011 to the facelift version. Is it?

Checking TOPIx for a 2011 X250/XF it appears to use a different touch screen setup with an older IAM version. I have no experience with that model so I wouldn't like to say if it can be upgraded, but it probably wouldn't be a straight swap as with the X351.

Thanks for the information but, contrary to what you're saying, I haven't found it necessary to continuously jab at the touchscreen in my car. In fact, that is redundant; sort of like pushing an elevator button more than once. What I HAVE noticed is that the response of almost every component on the car is much slower than on my other vehicles. In the Jaguar, one light touch on the screen is sufficient, but then there's a delay of several seconds before it responds. On my my Ram pickup and my Mustang, response to a touch is instantaneous. The same goes for the engine start button; on the Ram and Mustang, a quick jab will start the engine immediately... with the Jaguar, I have to press and hold the button to start or stop the engine. I assume this is normal because I test-drove several XJ's and XJL's before settling on the one I bought.

Dwayne

A US 2011 car may be a 2012 MY, as you tend to get the newer spec cars before we do even when built before ours. If it has ever had any warranty work done requiring the screen to be replaced it will be at the 2012 level which does not suffer from quite the same issues. It is still a slower system than the later cars (2013 onwards was instantaneous), but whilst the hardware was still slow it at least registered the presses.

What does your screen look like? Big valet button in the top left and a hard Menu, Phone and Nav on the AC control panel, or a small valet button in the bottom right and no hard buttons? The latter system was fitted to 2010 and 2011 MY X351s (and other models) and has about 500ms dwell time required to register a press. The delay coupled with the tiny buttons makes "finger hunting" an issue on cluttered screens like the sat nav the entire experience. I have only seen 2010 and 2011 cars that had the slower system, but I have only seen UK-spec cars and never a US one.

On my 2010 3.0l diesel to stop the engine you have to hold the button for about an second, presumably to stop you hitting it while looking for the volume button (on RHD cars the button is not visible from the driving position so you have to feel your way to it), but to start you should only need to lightly touch it once and keep the brake the depressed. The starter motor may take a few seconds to turn it over, but you don't need to keep the button held down while it does that. As long as the ignitition starts the engine shuold follow.

Interesting... I never took into consideration possible differences between cars manufactured for the US market versus those sold in the UK. My screen has no hard buttons. A light touch on the starter button has no effect on anything. The button must be pressed in and held for a second or two before the starter engages. The button can be released once the starter engages and, as you stated, the engine will follow. My car has the 5.0 L Supercharged engine but during the test-drives prior to purchase, I also drove a standard 5.0 L eight cylinder, and a couple of 3.0 L six cylinders and noted the same starting technique on all of them. Maybe that's a US thing too; I don't know.

Dwayne

The screen in my 2011 XJL is slow to respond, and most assuredly a resistive touchscreen that relies on pressure. Modern devices use capacitive screens which rely on conductivity (the human body) to operate. These are very fast and accurate.


Now having said that...DOES ANYONE KNOW WHERE I CAN FIND ONE OF THESE NEWER SCREENS IN THE US?

I'll literally buy it ASAP and swap it out the second I receive it. I absolutely HATE my touchscreen. It's embarrassing.

Thanks Xdave! for your detailed info! I have a 2011 3.0D, and a touchscreen is shitty. In the porsche the response is instanteneous. But here its not. Its nice that update can be done so easily. Do you have any 2013+ touchscreens for sale? I would gladly buy one, im from lithuania. Thanks!

The early touch screens are downright dangerous and should never have passed QC. It's all very well putting a warning in the manual that you shouldn't operate them while driving but when they are used for climate control and seat heaters, etc, they are clearly intended to be operated on the move. The screens in the X350/X Type/S Type facelift from 15 years ago were safer and easier to use.

I don't have any 2013+ screens at the moment as I only get them in when people ask me to fit them in exchange for beer, but I have never had problems sourcing them. Normally a large Jag breaker will have a couple of X351s being broken at any one time (call them, they rarely list everything online), or eBay if you dont mind waiting a few weeks for a bargain. A lot of eBay ones will be listed for £300-500 but if you are paitent you will spot them for half that. (Sometimes they are listed as "satnav" instead of touch screens.)

The most I've paid has been £450 for the 2015 screen I put in mine which was brand new from a Jag dealer selling surplus stock as I really wanted one without the satnav nag screen. The cheapest 2013 was £85 via eBay because it had a scratch on it (which was hidden by the trim when fitted - the outer 10mm or so is covered anwyay!)

If you spot one on eBay that claims to be from a car being broken by the seller ask for the VIN and walk away if they don't want to provide it. It is usually possible to spots sellers who are fencing stolen parts if you browse through the other items they are selling, so don't support them even if they are offering a bargain. :(

As we speak ive made an offer on ebay listing for a 2013 touch screen. and agreed for 180GBP. But i need also controls for the A/C as they will be different i suppose. Waiting for his answers. So seems like ive got it. ;) thanks!

Good luck! If you want me to check the pictures to make sure it is compatible and not one from a different model that has been mislisted, feel free to PM me with the auction number. (I promise not to bid if it is still open!)

If you are replacing the AC controls (you don't need to - you can still access all the features from your 10-11 one), ensure you get the correct spec for your car. The three to look out for are heated front windscreen (will be blanked on non-equipped models), dual view, and it should retain the lock/unlock buttons which moved to the doors in either 2015 or 2016MYs.

If you don't mind selling one and shipping it to the US, please let me know. This part will be extremely difficult to find due to the fact that we don't have that many of these cars on the road.

Sure, if ill get any 2013+ screens, can sell to you.

Also very interested in doing a swap. It's the one piece of the car that is lacking. (That and a higher res for the screen for the speed would be nice but that seems impossible to swap out!)

Important addendum
 

I cannot edit my original message so I am adding this here in the hope anyone looking at this thread will find this.

Please note that for full compatibility with a 2010/11MY car you will need a TS from the 2012 or 2013MY. Those with module build dates marked 14 (2014) will be 2015MY and although they will still function the following features will not work:

- Front massage seats. The different variable option from 2015MY onwards is incompatible, and the massage start/stop buttons will not be shown (although all other seat features continue to work).

- Sat nav in the instrument cluster. The TS appears to be responsible for generating the mini image that appears in the instrument cluster, and as the image format changed with the 2015MY to the full-width option the mini image no longer appears. Road names are still shown correctly.

I used a 2015 screen in my car because I prefered the auto-timeout disclaimer to the intrustive "press ok to continue" version of the earlier versions. There are a few tweaks to the sat nav controls, but they are only cosmetic, and all other functions not noted above appear to be the same. I don't care about the massage on my car, but I do use the sat nav mini map so I have now reverted back to a 2013MY screen in my 2010 XJ which retains all functions.

Although I kept the original AC controls in my car I had the opportunity to swap them out for a few different variants today at my friendly dealer and we discovered that up to the 2015MY they all worked as expected, but after 2015MY they crashed the MS CAN network on fitment. Because I was playing on favour time I didn't get the chance to properly debug the reason, but the info may be useful to anyone wanting to change their buttons to match the screen.

Thanks Xdave, thats a good info! So we need 2012 or 2013 TS only.

I would love to do this on my 2011 XJL. Besides the issues described, I've lately noticed the screen turning off while driving and I can't get it back on until I restart the car. Not able to reproduce the issue on demand though, so I don't think the dealership will be able to help. Besides if they do this, it will likely be replaced with the same kind of older screen. I wish I could just replace with the newer touch screen. Do you know where I can get this done? I am in Toronto Canada.

Nav System Failed
 

Don't know about up grade, but will be in for repair next week.
The Navigation System went out yesterday.
Can not enter anything and when I could it was like going in circles.
The screen goes black and said searching for signal when the sky is
clear. Radio and Temp control works fine.
I always carry maps. I use the GPS but I believe in back up.
( just signed the Extended Warranty two weeks ago)

If they up grade, that will be fine, It was always a bit slow.

So i was at a local parts breaker, where they had a 2012 XJ for parts. I thought TS might be good. But it was a 2011 TS, so all was the same like mine. Interesting thing was that after connecting that new TS - A/C controls did not worked. And climate section in the TS was not available. Put mine back - all fine again.

Hi Serlock,
Do you have the engineering part number fom the label on the back for both your original and the replacement TS?

Hi, xdave, no i dont have as i just tried it at a breaker, then gave it back. Today 1 more 2013 TS is arriving. Will try it. And let you know ;)

If you can get a photo of the label, and of it in the donor car with the AC controls, both will help to date/spec it to see if we can identify why there may be a problem. Good luck!

Additional Info
 

I have upgraded my 2011MY XJ(US) touch screen with one from a 2014MY. I'm happy to report that most functions work as expected. However there are a couple of issues with the Sirius screen. Jaguar changed the Sirius radio in 2014. They replaced the "Channel List" button with "Instant Replay" and the "Add Song" button with "Favorites". They must have reworked the software because the "Browse" button no longer works, all it does is display an empty screen. The "Add Song" is basically the same as "Favorites" and, of course, the "Instant Replay" does not work. There is also an issue wih the presets on the Sirius screen. They do not remember the text descriptions, instead they display a generic "Ch". They do, however, remember the actual channel, so if you press a preset you have programmed it will switch to the desired channel. Another odd thing about the Sirius presets is that when you try to store a channel, it will not appear to be successful if it is already programmed to that channel. If you store a different channel it will work as expected, even displaying the text description. The problem is that when you turn the car off and exit, the next time you turn the car on, the preset text is replaced by the generic "Ch". Note that if you turn off the car and then immediately turn it back on the text descriptions are still there. I assume this is due to retained accessory power, you must exit the car to completely turn off all power.

Other than the Sirius issues, it works well, I find the larger text much easier to see in the daylight and the buttons are larger and more responsive. There is a bonus in the Navigation screen, you do not have to reply to the "Acknowledge" message. It has been replaced with a "Caution" screen which times out after about 10 seconds, so there is no need to press any key. There is a key to press if you do not want to wait the 10 seconds. Another improvement is the overall look of the Navigation section. It has a completely new "Menu" and the buttons are larger and easier to press.

Overall I am very happy with the change. I find that I can live with the broken Sirius functions because I remember the presets and I rarely use the "Browse" button. I will be watching for a Sirius tuner from a 2014MY to replace my existing tuner in the hopes that the new tuner will fix the preset and browse issues.

I have included some photos below. The first 2 are the product label and Main Menu screen of the original TS. The remaining are from the upgraded TS, including the used part label showing the doner vehicle information.

Where did you get your display from?

I found it on E-Bay from LKQ Online.

My system failed under the extended warranty.
They cleaned and reinstalled all data. Its now twice as fast
as it was. ( normal speed now) Works great and the cost was 'Zero'
Just had to re-enter all music and addresses.

I have dual view at the moment but I don't like the lower effective resolution so could I fit a non dual-view screen without having to code it to the car or would it just display garbage?

It may work because it uses the CCF to determine the vehicle features on start up, but you will almost certainly have anomalies. For example when the TV is on and the vehicle is moving you will probably see a warning to turn on dual view, which you won't be able to. You will have still the hard button though which sends a CAN message out to the TV module and IAM (on the earlier cars that doubles as the DVD unit) to tell it to output the video at half resolution, so you may see a stripy image on the screen depending on which module generates the actual image data.

To avoid that you'd need to replace the AC control pack with a non-dual view version and edit the CCF to change from the dual-view touchscreen to the normal one to avoid the configuration conflicts. After that you would have an OEM non-dual-view car as it would have left the factory.

What is the reason you want to change? I know you mention the resolution, but what are you hoping to gain more resolution for? The menus and rear camera will be exactly the same (the camera is poor resolution), and the sat nav graphics are vector anyway so you would have to look very carefully for any improvement. The only noticable bit should be watching DVDs, but as nice as the XJ interior is I still prefer to do that in my living room!

It's purely for the looks. No functional reason.
I was in a non-dual-view model of the same year a few days ago and the screen when displaying the nav just looked sharper. Dual-view seems to make the display look blurred.
However, seeing as I have the button I guess I might as well retain it.

Now to locate a 2013 screen somewhere in the UK for sensible money......

Yeah, dual view screens are more blurred. I noticed this. My car is single view, my friend is dual view. And his screen is not as sharp.

Hi Dave,

Great info. I have found a breaker selling a 2013 screen for £200. How can I PM you a picture so you can be kind enough to check it is the right screen for my 2011 XJ Portfolio?

Hi Pana89. I think your account here is too new to send PMs as I can't send you one, so I have sent you an email through the forums instead with my email address on which you can use to send any photos or info for me to look at.

Hi Everyone,
With superb help and advice from xdave I have fitted my 2013 screen into my 2011 XJ Portfolio.

Results are that everything works superb and the screen is a MASSIVE improvement on the original screen.
The only slight downside is that the Sat Nav does not work on the dash left side instrument (see attached picture).
https://cimg5.ibsrv.net/gimg/www.jag...ffcd95d8f0.jpg
https://cimg6.ibsrv.net/gimg/www.jag...20dcddd21e.jpg

I get the nest street or junction name but no picture....
Anybody got any ideas on how to fix this???

And just adding to the superb tutorial from xdave, i have just attached some pix so it makes it even easier for those of you wanting to do the upgrade:

1. Remove the facia trim in this order.

https://cimg5.ibsrv.net/gimg/www.jag...3e40083dfd.jpg

https://cimg7.ibsrv.net/gimg/www.jag...74cb25e461.jpg

https://cimg6.ibsrv.net/gimg/www.jag...c65f6493a1.jpg

Repeat on the other side and it should just pop off.

2. Remove 4 x Torx screws from the AC control unit and pop it towards you a little to aid in removing the screen easily. (as below:)

https://cimg0.ibsrv.net/gimg/www.jag...abce4dab00.jpg

https://cimg1.ibsrv.net/gimg/www.jag...bf780855d3.jpg

https://cimg2.ibsrv.net/gimg/www.jag...5323fa137b.jpg

https://cimg3.ibsrv.net/gimg/www.jag...d68dbc9988.jpg

3. Next remove the 4 x Torx screws from the original screen and unplug the various harnesses. (these are all colour coded so wont take long to re attach to the new screen.

https://cimg7.ibsrv.net/gimg/www.jag...c608465863.jpg

https://cimg9.ibsrv.net/gimg/www.jag...ebd5e7f354.jpg

https://cimg8.ibsrv.net/gimg/www.jag...95c932d022.jpg

Here is a picture of the original 2011 screen:

https://cimg0.ibsrv.net/gimg/www.jag...02c9a14404.jpg


Replaced with the new 2013 screen:

https://cimg7.ibsrv.net/gimg/www.jag...01d74b514f.jpg

All in all a great improvement on the 2011 screen. Just a shame that the Sat Nav does not work on the dash.

Hi Guy,

The sat nav image in the IP is generated by the TS and sent to the TS. Sadly the TS is sending the wrong image to the IP, and I suspect that you've just found an incompatibility we haven't found yet with later 2013MY cars.

Some quick background as some of this discussion happened off-forum:

The screen pictured above is a DW93-10E889-AF, which should be C2D31302. **93 is the prefix for XJ parts of all (post-Ford ownership) model years AFAIK*. With Ford the first letters represent the year it was designed, and the JLR parts appear to use the same approach (note I say "appear" as I cannot be completely sure). AW93 is marked on all parts on (or unchanged from) the launch 2010 model. BW93 appears to be used on parts changed/introduced during 2011. CW93 appears to be from 2012 changes. DW93 would be 2013, EW93 2014, etc. Note that only represents the year of the change/introduction and not when it was actually made or the model year/MY of the vehicle as changes are made to the cars all the time.

* if you know differently please let me know!

Guy obtained the VIN of the vehicle the screen was removed from, which we looked up on TOPIx to discover it was a 2013MY (VIN ranges V39427 > V58804 are all 2013MY, with no published changes to the satnav/IP interface that I can find in the WSM).

The replacement TS I currently have in my vehicle also came from a 2013MY car in that same VIN range, but it was towards the start, and Guy's was pretty much bang in the middle (V49***).
My TS WERS was CW93-*-DB which I think makes it a part RFM in 2012. It was manufactured Feb 2012.
As mentioned the TS above is DW93-*-AF which I think makes it RFM in 2013 and it was manufactured Jan 2013.

The image problem with the IP sat nav instructions looks exactly the same as what I found with a 2015MY TS. That was because the IP displays full screen instructions on that model year (and 2014MY). AFAIK it was not available during the 2013MY though?

Assuming the VIN given for Guy's screen was correct then it seems there is another incompatibility here. It is frustrating because I have fitted a screen manufacturered in 2013 to a friend's 2011 X351 without this issue. I do not have photos of the rear to get the WERS number, although I have asked if he would be able to snap one for me.

Therefore for those following along from the start who haven't upgraded yet, a VIN < V49*** is probably needed, and one with a manufacture date of 2012 looks to be a fairly safe bet. Once I have the photo from my friend's car above I will try and narrow that down.

With screens made in 2011 and 2012 I am not aware of any incompatibilities.
With 2013 screens it appears there may be incompatibilities with those manufactured during 2013.
With 2014 and 2015 (and very likely any later ones too) the sat nav in IP will not show the image, only the name, exactly as Guy pictured above. Mssage seats will not work because the interface changed. The SDARS/sat radio present names are not retained (although I believe the presets are).

Incidentally, Guy changed a DV screen for a SV one. It is noteworthy that it appears to otherwise work (I don't believe the sat nav issue has anything to do with that). So to answer rilot's question from the other day - it appears to be possible to switch from DV to SV without needing to edit the CCF. I recall that Guy does not have a TV tuner on his car, but if he could test with a DVD to check the video still works, and maybe press the dual view button to see if you get an error of it it just silently gets ignored, that would be really helpful information to share.

DVD works fine. Pressing the DV button does nothing....no errors or lines.
I think it is just silently ignored.

Massage seats work fine. Heating and cooling seats works fine.
AFAIK the ONLY issue is the lack of Mini map in the IP.

Thanks for doing all the work on this. So, it seems that a 2012 screen is probably the best bet to get the improved interface and better touch response?

Not to muddy the water, if you refer to my post above, #23, you will see that I have installed a 2014MY TS in my 2011MY X351. As my photos show, the map displays in the left area of the instrument display. I'm wondering if there might be another issue with Pan89s installation that we missed. I'm interested because I'm still looking to make a change to deal with my satellite issue and until now I thought a TS from a 2013MY would have solved it.

Yes, that is interesting.

Guy/Pana89, can you remove your TS again and check the connections are all secure (particularly the blue and white LVDS cables at the top).

Also can you remove the IAM (the DVD slot box below the screen, behind the ICP/AC panel) and disconnect the cables, leave for 30 seconds, then reconnect again to hard reboot it. As far as I can tell the TS loads the MAP data from the IAM HDD and sends the map image back to it which is then sent on to the instrument cluster.

If that changes nothing, then I suspect a software difference rather than hardware is the cause. It is possible to flash different versions of the software onto the TS, however it is fraught with risk as without the internal engineering knowledge you have no way of knowing when/if/how the hardware changed.

Hmmm, everything works on mine including the massage seats apart from the mini map in the IP.....
very frustrating!
I have attached pictures below to show what my new TS looks like in the various menus.


https://cimg5.ibsrv.net/gimg/www.jag...849d7f565.jpeg
https://cimg9.ibsrv.net/gimg/www.jag...6f1fc7f14.jpeg

https://cimg8.ibsrv.net/gimg/www.jag...5f424942f.jpeg

https://cimg7.ibsrv.net/gimg/www.jag...c84a7772f.jpeg

https://cimg6.ibsrv.net/gimg/www.jag...4b632f926.jpeg

https://cimg5.ibsrv.net/gimg/www.jag...648b5bcca.jpeg

https://cimg4.ibsrv.net/gimg/www.jag...f67d15ead.jpeg

https://cimg2.ibsrv.net/gimg/www.jag...744ce9639.jpeg

https://cimg1.ibsrv.net/gimg/www.jag...0e67924ee.jpeg

https://cimg3.ibsrv.net/gimg/www.jag...455859a62.jpeg

https://cimg9.ibsrv.net/gimg/www.jag...b535faa7d.jpeg

Again here's the image of the mini map in the IP:

https://cimg6.ibsrv.net/gimg/www.jag...20dcddd21e.jpg

And the ACTUAL map on the TS at the same time:

https://cimg5.ibsrv.net/gimg/www.jag...ffcd95d8f0.jpg

So obviously a problem......

I have the car booked in for a service on Friday and will ask Jaguar if they can upgrade or downgrade the software for me.
Will report progress on here....

Cheers all