Evening everyone,

Has anyone had any mechanical work done by Viezu?
I only ask as I've had a pulley install done and I've had a look at it and found out that they've welded the pulley onto the supercharger snout. Now, I'm pretty sure this is not the correct method of install? Plus, the weld has started to crack after only 5 months. Not sure what to do from here..

 

No real way to properly balance a pulley by welding it on as you can't guarantee it's concentric. The heat from welding my have already permanently put it out of balance. If's it's my car, I would replace, not attempt repair. Just not worth the risk to me. My 2 cents - no expert by any means.

 

Oh I'm replacing the whole snout, but they shouldn't have done it this way as the heat from the welding would've damaged the bearings?

 

Totally agree and, at the very least, that is a place I'd steer clear of in the future.

 

Holly ****!!
thats a no no on many levels,
This is Viezu the tuning company in UK?

 

Yes, the one who everyone says is the best

 

 

This is hackery on many levels. Not only it is not a good idea to weld this, the weld isn't done well.

 

Which Viezu did that? There are quite a few different franchises.

 

The main one i think? The one at Bidford-on-Avon

 

Yes, that is their corporate location and a horrific hack job. You should have a conversation with them about this.

 

This is what they had to say:

"Really sorry to hear of the issues you have experienced, its true to say our pulleys generally don’t need anything but heat shrink fitting, if / when a pulley fit is not as tight as we would want, occasionally a weld may be used to ensure the pulley does not come loose. They are a one-time fit and so never need to be removed. I have discussed this with our engineers and they are very confident this would not and could not cause bearing failure, the weld is too close to the centre of the shaft to cause any imbalance. And it’s certainly not something we have ever seen before that could be attributed to the charger pulley fitting. We do fit a lot of pulleys, 3 or 4 a week typically, over the past 20 years we must have supplied and fitted over 600 pulleys, very occasionally a weld may be required, but we have never ever seen an issue of the nature you describe.



Sadly it’s not especially uncommon even with original factory pulleys for these nose cone bearings to fail, hard acceleration can seem to cause early failure, our F Type which admittedly gets a hard time failed at 24,000 miles, and we are regularly changing them on customers cars. We had one in the workshop just last week on a 2016 car, it was booked in for an upper pulley to be fitted, but even before this was done the bearings were on their way out.



I am really sorry Paul, I am not sure what else we can say, we genuinely think the failure is unrelated to the pulley fitting. "

I mentioned that I think the bearing had failed (but found out it hadn't)

 

The least they should have done is refund your money, particularly since, as you said, "the weld has started to crack after only 5 months." This is an obvious defect in workmanship that should be covered under their guarantee. I recommend that you write to Viezu, explain what happened, enclose photos, and tell them that you want your money back.
https://viezu.com/viezu-guarantee

 

I mentioned that to them, and that was their response. I'm not knowledgeable at all about this and I haven't replied because I don't know what to say!
As this is the first time I've had this happen

 

I dunno your laws over yonder. Here in the US, that response would be followed up with litigation on my end, more precisely, conciliation court. I can represent myself and have their own stated warranty on my side. I'm not litigious but a person has his limits. In any event, as you're doing, repair is the top priority. Making you whole can follow.

And whomever does the repair/ restore, have them document the faults in writing for you in case you do decide to litigate.

 

Seriously? You quoted my Post #13 and you don't know what to say?

 

Know and be clear what the damages are and what you want. (and you will succeed). Forget trying to get your money back or blaming them for the bearing failure.

In the spirit of Christmas and your untimely misfortune I have just prepared a letter for you.

John,
Thank you for investigating and taking precious time out to field this. Being mindful of that, let us expedite the issue precisely and the simplify the relief.

The picture below could be a poster for a series of bad decisions and indeed the absence of engineering. Starting with a pulley that was obviously out of spec. Rather than using another one that was correct, lets weld the loose one to make it work.
Perhaps the repercussions are indeed unknown to your engineers. Clearly the pulley cannot be reused, especially given what you describe as a common need to do so. Then there is the added cost of grinding that weld, and what of all the grindings that will cover the engine compartment with a dusting from the rust fairy. Sure the entire bay could be masked off with even more time, but you get the picture.

You have it within your power to expeditiously right this wrong. I expect what I paid for, a good pulley, installed properly and no further penalties for choosing your company. I want to be among the hundreds who you say don't have to go through this.
Please advise the best way to accomplish all this.

Appreciatively,
P.

 

That's some real shoddy British workmanship at best, and complete incompetence at worst.

And then to try and blow you off as if it is no big deal.

They need to put this right ASAP, or have their asses sued into oblivion.

You should mention this thread and let them have a read of it.

 

I have no experience of Viezu or indeed their parent company Paramount performance (the same registered address for both)

What I have experienced is the feedback of two Indies who have had the undertake remedial work after Viezu have botched pulleys and remaps.

Natch this may just be sour grapes, but I know I'd not let them near my car with that type of feedback...plus the state of Paul's upper pulley is disgusting.

Can I suggest that you leave a google review with pictures of your pulley for everyone else to see?

 

The OP, and not the Viezu company, made that comment.