I have a 2021 Jaguar f pace svr approx 1 month ago engine warning light came out twice they sent aa out and then booked me up for the computer, I hadn’t had a service done but booked in for service beginning of September which they cancelled and said would service and plug into computer on 28th September on 24th September broke down on roundabout and been told need a new engine as metal from engine in the oil they have confirmed isn’t oil related or service related but are saying my warranty is void because service hadn’t been done ☹️

 

What???? Where did u buy the SVR from??

 

a main dealer in the uk

 

Welcome to the forums Darylelphick,

I'm sorry to hear of this disaster.

JLR warranty terms in the UK negate their responsibility for repair or replacement in the event of Failure to properly maintain the vehicle, part or accessory in accordance with JLR maintenance schedules and service instructions:





The service interval on your F-Pace is every 16,000 miles or every 12 months, whichever comes sooner. There is precedent for some flexibility on the part of an owner in published JLR dealer information which advises service your F-PACE within 1 month or 1000 miles of the service indicator appearing.

You don't indicate in your post whether you have complied with the recommended 16K miles/12 month or exceeded the maximum 17K miles/13 month interval. If you have then JLR will override the dealer's rejection. If you have not then you are reliant on goodwill from the dealer and ultimately JLR.

Graham

 

My argument is I had a service booked and attended I have shown them the jag app trip which shows I drove an hour and half to there garage for the service, they put back the service to the same day when it was going to be plugged into the computer 20 days later for the engine problem Jaguar have told me is not related to service or oil problem it’s an engine problem and more to the point it took them over 30 days to get it plugged into the computer when being told it’s safe to drive

 

If you had a service booked within the proscribed period and the dealer postponed it, then you have done everything possible to comply with customer obligations.

The immediate problem is you don't have a useable vehicle and it requires a major repair. The only person directly inconvenienced by this is you. Neither the dealer nor JLR will see any urgency in resolving the issue and time is one their side.

Graham