Good suggestion - turns out he has a website where complaints can be submitted. Just sent one...

 

Wonderful. He didn't get to be a billionaire without knowing what was right and, in your particular case, wrong with his dealerships. Here's hoping someone gets right back to you with 1) apologies and 2) "proper" service (if not free service).

 

+1.

 

Finally talked to my service advisor. He said my car is waiting for their senior Jag tech, as I had issues with dynamic mode strangeness. He's hopeful he'll be able to start on it on Monday (6 days after I dropped it off.)

I probably would have picked up the car and gone elsewhere, but the other Boston-area Jag dealers don't get good reviews either. But that's a week without the car during some great convertible weather.

I could pick it up for the weekend, but then he couldn't guarantee they'd still have a loaner on Mon.

Talked to a previous employee who indicated that the Land Rovers get the priority in the service department.

 

Great weather or not, 6 days in the shop is inexcusable as far as I'm concerned and I would like to think that Mr. Billionaire (rather, one of his executives) will still reach out to you and apologize and perhaps offer something in return for your inconvience. And, I just noticed this morning, your license plate frame advertises his dealership...

Good luck (while you're there picking it up, I would definitely speak to someone in charge and personally express your dismay; nothing like a face-to-face. Surely someone there cares!).

Jay

 

Yeah, I'll probably talk to the GM when I'm there, though he clearly knows he has problems.

The service advisor was reasonable when I finally talked to him. But that's part of the problem - this is the first time I've talked to him since I dropped the car off (plus one voicemail.)

They're clearly understaffed.


And yeah, I haven't gotten around to getting a replacement plate frame.

 

Sounds like a plan Dave. Personally, I'd lose that or any plate frame - of course it's always personal preference - and prefer no frame at all (looks cleaner in my opinion and one less thing to distract from the intrinsic beauty of the car) and, of course, no front plate when and where one can.