With all due respect.....this is a New Jersey issue. I lived in an area near this individual. People in the center part of the state think that everyone owes them something. When I moved down to Texas, I realized that people are very different in other areas of the country..

Putting my "Jersey" on.......you knew that you needed an oil change. You waited and went over the deadline. It is on you. Nobody owes you anything.

And all this COVID crap is just an excuse. My area has more COVID than Jersey and I have been back to work.....IN THE OFFICE....for over 6 months.

Grow a set dude.....
Go buy your Acura or whatever you want.

Do you go to every business and ask for 300 dollars for nothing? Get real.

 

I can't speak to your situation, but I don't understand what changed in the two weeks that you couldn't have called just before the warranty expired. While they weren't obligated to provide the free oil change, I agree that it would make me feel good about them had they done it. However, that would no way put me off the brand as it seems a rather minor annoyance to give up cars that I love. I'm still waiting for a refund on an O2 sensor I had replaced last year at the dealer. I submitted 3 months ago and at the time they said it would take a couple weeks to get approval from Jaguar. I'm still waiting and they don't even return my emails or calls for a follow up. But I still enjoy the **** out of my car and will continue to do so.

 

I can't believe you are going to "leave me with a sour bitter taste in my mouth over a stupid oil change." JLR is in business to make money, and you chose when to go for service.

 

Agreed, but making money and alienating your customers may not be compatible ....

 

It really is a matter of local management. I have a 2013 Golf that I have serviced by the VW dealer. I got a quote for $1500 for brake pads, rotors and ONE caliper. Indie shop in town charged me $650 and that was all pads, both rotors and TWO calipers. My Jaguar dealer is owned by the same consortium that owns the VW dealer and the Jaguar group couldn't be nicer. they have addressed all my issues, warranteed or not and took the time to figure out the lack of ambient lighting in the cabin. Yes, it isn't lost on me that my F cost 3 times what the Golf cost, but here's the kicker... the VW operation is a revolving door of Service mgrs./writers, whatever. When I went for the brake diagnosis, I was expecting to see the woman that I had dealt with previously. No, some new guy. When I commented on his being new, he sad, "Yes, there was a female here before"... his exact words. I also had a great experience with Harper Jaguar, on a messed up parts order. Long story, but they shipped the correct part and sent a prepaid mailing label for me to return the incorrect one... and the error wasn't even theirs!.. wrong label on the JLR part, sent from JLR!

You can be as angry as you want to be, but with COVID, and the nearness to the expiration, I would have called and set something up.

 

Yeah we are never getting reimbursed for the O2 sensor not done at JLR, I've given up on that. The email was a nice empty gesture. Oh well.

 

Harper Jaguar parts are a really good group of people.

 

Yes I replaced a failed O2 sensor myself and sent in the paperwork. But no response so not sure how many actually got covered for the free O2 sensor?
But the O2 sensor was only $50-$80 and very easy to replace so no complaints.
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.
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Right now the dealers think they are in the drivers seat and can extract every last dollar from people. In a couple of years, when they are desperate again, when you go to buy the next car tell them to take $300 extra off the price that they owe you for the free oil change.

 

I've been out of the dealer game for almost 13 years so I don't know how things are done nowadays. But, years ago, the factory often gave different dealers different levels of "goodwill" or "policy" authority .....ranging from sweeping to virtually none. Earning and keeping this authority depended on a variety of factors. If lost, you have to call the factory/zone to get permission/authorization for every little thing. The tendency then became to call asking for special authorization very selectively. And an expired free oil change probably wouldn't be high on the "We'll try to call in a favor with the factory" list.

As a result a customer, deserving of some goodwill, often had nobody at the dealer level going to bat for him.

This is perhaps one explanation as to why some dealers seem so nice and flexible and others....not so much.

Cheers
DD

 

I had a similar situation last yer with my 2018 E-Pace, as I missed the appointment in May because we were not driving much at age 84 & the Virus.
The dealership is 92 miles away. It is my 4th Jaguar. So, I asked how much for the oil change? Answer: $530 @ Holmes in Shreveport, La. So, I had it done locally for $89. This year, I made an appointment 2 months in advance,
got the "free" oil change (of course it was included in the sales price), and a new battery as I kept getting messages: "start engine now as battery is low" which was covered under warranty. There of course is no way an oil change
could be $530! I also needed a rear wiper arm....price? $90! But I found out it was the same as a Fiat 500's for $34!

Armand

 

And it's crazy because mine was done at JLR!

 

In essence it's really just the age-old 'whatever the market will bear' principle at work.

As far repairs and servicing, well, a shop (dealer or otherwise) has xxx-pricing policies. If all the service bays are full each day and all the mechanics are kept busy each day, there isn't really any incentive to charge less. If/when that scenario changes, they'll be taking a hard look at pricing policy...among other things.

Let's not forget that the customer in this case isn't really 'owed' anything. The terms of the free oil changes plan had expired, plain and simple. Jaguar is not to blame for that.

Cheers
DD

 

Total scam, they lure you with this when purchasing with things like free oil change and state inspection. When it comes time to make good on this things you have to wait a month for an appointment, total BS and our current jag will be our last jag.for this and a variety of other reasons. They had the nerve to say that a clearly audible distortion coming from the speakers was normal in our 20 F-Type. Just change the oil and try to forget those aholes.

 

From personal experience on my 2016 during the warranty period I avoided having JLR perform any work on my car. The times I did either the oil was overfilled (2x) or the warranty work performed was shoddily performed in so much that I had to take the vehicle back to replace ripped carpet and leather. I had the extended warranty when I purchased the car new, and only used it for oil changes and supposedly any other “simple” maintenance items that I strongly suspect were not performed such as brake fluid change.

Oh and as an aside I used 4 dealers over the course of the warranty period not within the same area or state for that matter.

Now dealing with JLR on renewing InControl and its another shitshow…

 

Here's the plan, pay for the oil change, wait for your car, and eat all the mini donuts, crackers, and muffins. Then, drink all the sodas in the lounge.

 

Lighten up, Francis.

 

Don't call me Francis.

 

I did eventually get my O2 sensor reimbursed (O2 sensor was originally replaced by my JLR dealer), I took the letter in almost immediately after the extended warranty was announced but only received a cheque last month. The dealership actually wrote the check and were going to wait / chase JLR for reimbursement.......guess it probably helped I was in for the 8 year service.

 

7 year service