My local dealer has a beautiful red Sportbrake in their loaner fleet that I'd love to get my hands on.

 

I had an E Pace diesel.
Enjoyed it but didn’t like the digital dash which is also fitted to the new f types. I liked the fact that you could display the map there but it felt downmarket compared to the analogue in my car.
So in a way they ensured that I wouldn’t buy a new f type.

 

I don't care what the loaner is, as long as it is reliable and has a/c. If I wanted a great car to drive daily I would have bought one, wait I did!

 

My car has been in the shop more times then I can count and I've always had a loaner, I've driven basically every car in jags lineup, Favorite being the XE S, least favorite being the E pace. a lot of the times I get a new F-pace 25T or new XE, I've had one or two XJ's and by far the best looking was an white on red XF S wagon they had for a couple of months before some dick crashed it (or so I was told) I've been pretty happy, if Im not getting a V6 or something sporty, I look for vent seats and adaptive cruise control. Sometimes I get some crappier cars, like higher mileage (15-20k) or just base base, last week I had a Xe 35T rwd, super fun to drive and sounded great. Terrible build quality and tech tho. oh and one time they were out they gave me a new Infiniti QX80 from enterprise.

 

Try paying $75k for a Corvette and asking for a loaner! Or waiting inline behind cars that cost half as much at the service entrance! It is going to be harder to get a loaner right away for routine work due to present circumstances but my service adviser says they always work it out when it is a break down. Our Maserti dealer didn't have loaners until they had enough cars on the road to justify it, but had shuttle. Even now they only have 3 and save them for customers who do their service with them. Last year I had a beautiful Quattroporte for 3 days, it had 300 miles.

 

+1 - Great point - In my years in the car business, I worked for a multi-point store and one of our brands was Chevrolet - I realize that paying more might not equate to better service, but where I worked, buying a Corvette meant that you had to wait in the same dirty waiting area with terrible bingo-style chairs and watching a 19" tv hanging on the ceiling like a prison rec room watching Jerry Springer.....and you're correct - "Loaner, what is this loaner you are speaking of..?" So yes, I think getting a loaner at all is still a good thing.

 

I’m always offered a loaner with a smile. Mostly LRs, but an occasional XE. Once, when they ran out of loaners, they had an Enterprise rep bring a Toyota midsize over to the dealership for me (Which I dropped off back at the dealership). If the loaner is a clean vehicle in good condition I consider it a good faith effort to provide a courtesy vehicle.

 

Okay,
Like many others, I feel if you get a courtesy vehicle we should be happy, while it is always nice to get something equal or better than what you dropped off...
but you Sir Dwight Frye got hosed LOL.. I also would have been embarrassed to drive or be seen in that car ha.

 

No Jaguar experience yet, but at both Lexus and Infiniti their loaners were same-brand. Lexus knew how to use it as a sales tool: they were going to have my little IS sedan over a weekend and asked if I had any plans. We were taking my daughter to summer camp and he offered up an RX350 SUV as a loaner - made for a very nice drive to the middle of nowhere and back!

 

One disadvantage of driving the R - there isn't anything better!

 

Unhingd is correct in calling it a courtesy. I was in the habit of calling them "courtesy cars" but my current dealer uses the term "loaner cars" so I've shifted my terminology somewhat. When I had my Volvo they had Volvo courtesy cars, but would get something from Enterprise at no charge if none were available. Once I got a Charger, and really didn't like it. It got me home and back so served the purpose, but it sure felt cheap inside.

 

A few years back I dropped my Lincoln MKZ at the Lincoln dealer for service. I was given another MKZ as my loaner for the day. As I pulled out of the lot I began to notice the car was dirty and really needed cleaning. The further I drove I noticed a bunch of stuff in the center console including some change and someone's work picture ID.

My "loaner" for the day was not a car the dealership owned. It was actually another customer's car!

 

Holy cow, that takes the cake.

 

A bit like being offered a SmartCar at a Benz dealer.

 

You are fortunate to be getting a loaner. I purchased my 2018 e-pace from a local BMW dealership and I am the 2nd owner. It is still under warranty and I have had to have it in for warranty repairs 3 times in the past 6 months. I did a ton of research on Jag and although hesitant due to their reliability issues I chose to go with Jag because of their warranty program. I thought I had everything covered as their warranty covers everything and they have courtesy cars available. Due to the fact that I work 25 miles away from where I live (which is less than a mile from the only Jag dealership in our area), having a courtesy/loaner is imperative.

Not so fast though..... The dealership in the Portland area where I live only offers loaner cars to clients that purchased a car at their dealership. No exceptions. We can call you a lyft and they can take you anywhere "locally". But my office is not local. If a lyft doesn't work then they will give you the option to reserve a rental car for you at a discounted rate of $30 a day. 1 of the repairs took two weeks and the 2nd one took 1 week to get my car back. Had I chose the rental I would be out of pocket at least $800 in just the first 6 months of ownership.

Total BS. It sucks because I do love my E-Pace. But this whole loaner car crap should not even be a question when you are spending kind of money. All the other major brands get it. Apparently, Jaguar does not as they leave the loaner program to the discretion of the dealership.

 

With the inventories so low how can a dealer justify a new car for a loaner. I'm sure they are putting more miles than usual on existing loaners and what ever rules the manufacture has for cost are going down fast. loaner programs are not mandatory!

 

i've had pretty good luck, getting LR's, XE's, XF's and even an F Type R convertible once as loaners. BUT i just made an appointment for my second free yearly service and asked them to reserve a loaner. they said they're now using Enterprise and will provide one of their cars at no cost. not loving that, might just see if they can drop me off at my house and pick me up...

 

I had my 2017 F in to the dealer, mid summer, to figure out the blue/ambient door lighting issue (a module had to be enabled), with an appointment that was made 3 weeks in advance. I was given a 2021 $90+K Range Rover sport as a loaner. We are in north central Wisconsin, Oskhosh/Appleton/Green Bay and the majority of any foreign/domestic dealers have few new or used cars on their lots. This dealer also has the Maserati, Porsche, etc franchises and that stock is there, but not what most are going to buy. The dealer where we take our Chevy Silverado for service usually has 200+ cars, new and used and now has less than 50. There is just nothing coming down the pipeline, due to chip, parts shortages. Not sure if the stackup of container ships on the coasts is contributory, but lack of truck drivers is also impacting all supply chains. The F is going in this coming week and I believe I will be getting a loaner so they have time to figure out the pass. door rattle, and I will be satisfied with whatever I get as long as it runs and stops, and no parts fall off. I think we all need to be cognizant that the ripple effect of COVID is now reaching out into sectors that it didn't occur to us would be affected, and throttle back our expectations until we can pull ourselves out of this.

 

Dealers aren't technically obligated to give you a loaner/courtesy car; but its just good business practice. JLR reimburses dealers a certain amount per day; if I recall its something really small like $35/day for a JLR branded car and $25/day for a non JLR branded car leaving the dealer to eat the rest of the costs.

 

Had to take our 2020 F-150 in for some minor stuff. We have a great extended warranty and they were unable to provide a loaner due to having zero available due to the shortage.

Welcome to the new normal they kept telling us about...