A very good point sir. Thanks for making my day. If you really get down to it, you're right. This car is awesome, well built, beautiful and high quality. A gift really does not matter. Thanks for pointing this out. TAR

 

The point is well taken and we all agree that the F-Type is magnificent in every shape, form and, yes, color. None of us "needs" a damn thing besides the car itself. I think we can all agree on that, yes?

Having said that, even a small gesture [can] go a long way. It's never gonna make or break a brand - nor make you want to buy another automobile just because you received a gift, any gift - but it's still a form of appreciation and a show of gratitude.

Lagniappe - Wikipedia, the free encyclopedia

Best regards from an ecstatic (and giftless) 2015 V6S owner,
RJ52

 

Wow! I got nothing, not even a keychain! Oh wait, I did get a crazy stalker salesman calling every number that is associated with my name begging me to take a survey. I mean, really, at this point, do you really want me to fill out that customer survey?

 

We have also discussed "surveys" here in another thread(s) and if it's one coming from or pertaining to the dealer I'm all for that; including the good, the bad, and the ugly. In my case my experience with my local dealer was exceptional and I not only wrote several glowing reviews on a few car dealer websites but also wrote the owner of the dealership making sure he knew how happy a customer I am and how beautifully I was treated throughout the entire car buying process (no small feat) and how professional and personable his GM and salesperson were.

If it's one coming from or representing the manufacturer - and I think I have received at least 3 or 4 since I bought the car last Oct (and I got the impression they were all from different marketers?) - that's another matter entirely. If I thought that my filling one out would make one iota difference or add something meaningful (other than giving out "10's" *****-nilly) I might fill it out, but I haven't. My own opinion is my name is the most valuable commodity being used here, more for marketing purposes than something pertinent [to the F-Type] or substantive for the brand.

Something like that.

 

Jay, I suspect you're plenty gifted.

 

You know it my friend (and so do I). Big-time!!!

 

I asked for sun screen,nope,2caps,nope,fresh detail, yes!

 

That offer was never made to me.

 

Us second class (V6) citizens don't get the training. Jag figures we don't need special instruction to keep from killing ourselves.

 

 

What I did expect was a letter and ID card for Jag Roadside Assistance, since I don't have a spare tire. Nope - the phone # is in the manual.

 

Actually, it was only for R buyers. Even V8S customers were also considered 2nd class citizens.

 

Hi
I got a pen a note pad and a full set of luggage, bit of a tight squeeze to put them back in with clothes in xx


Burnie

 

A full set of luggage - now that's really nice!

 

Luggage?! A full set? Wow, that's brilliant!

 

AMEN! I got two insulated Jaguar Coffee mugs and some other swag which I didn't expect. My best F-Type "gift" was a tour of part of Ray Catena's car collection while I waited for them to thaw-out the frozen passenger door latch. I picked up the new car on a 18F degree day, my wife got in on the passenger side but my new mistress wouldn't let her stay for a drive by refusing to latch her door. I had a long talk with the car on the ride home on the need to get along better with the wife, but I digress...

We got a Chevy mini-van 18 years ago when GM was trying to change their image of building crappy cars, every few months they sent us new swag -- didn't help build brand loyalty, I'll never buy another GM product!

Who needs a gift if you have an F-Type in your garage?

 

I love the sign out...."Giftless"....pretty funny :-)!!

 

ONLY, I assure you, [re] receiving any trinkets from Jaguar or my dealer. As I've said and the truth is, I really don't care one way or another. I'm just of the opinion that even a small trinket is emblematic of "it's the thought that counts"; and who doesn't like being "thought" of?.

Best regards,
Jay

 

I purchased an R and I did not receive the letter.

 

Its great to see that the Australian subsidiary has thought carefully about trying to make its customers feel special. I think they should be congratulated!

Let's hope whoever leads customer service gets promoted to headquarters in the UK as they could do to take onboard this initiative and thinking. The UK experience is appalling and rates as the worst I've ever seen from any brand.

Congrats to the Ozzies. Not much good at cricket or rugby, but clearly get customer experience ;-)