I've been swapping some interior and exterior trim/changing some items on my interior, and the quality of parts being supplied by Jaguar is infuriating.

Before I go into the details, part numbers have been confirmed each time by VIN, by CCC, and by PartsLink.

So far, I've had to:

1) Return a door panel because the stitching was outrageously out of alignment.
2) Use a door panel with damaged leather on the top surface while I await another.
3) Return three of the same piece of trim (the J-shaped piece below the shifter). The first, the tan section was brown, the next two, the stitching is the wrong color
4) Return an infotainment screen bezel because the finish was marred in the packaging.
5) Return four (!) of the trim pieces between the top of the infotainment and vents because they were damaged/marred out of the box, looking like they were chewed up while being manufactured or a forklift ran into the pallet they were on.
6) Return multiple side body trims (the one around the quarter panel and windows) due to bends where the captive stud is located.
7) Return one HVAC control trim due to the face being marred in the box.

I'm sure there's more, this is what I can think of right now.

Part of my job is managing the office side of an autobody shop. While I don't do the ordering, when issues arise like damaged parts that delay jobs, I get notified by the admin that does ordering. I've had more issues with parts arriving from JLR damaged on my car alone, just swapping to bright trim on the exterior and different trims on the interior, than we have had on roughly $3.5 million of customer repairs from other manufacturers for the entirety of this calendar year so far.

I've also mixed up my ordering, from my local dealer with whom we have a wholesale account, Harper Jaguar online, SNG Barratt, and Hermann Jaguar in Germany in order to source some items that one or the other could not get. Regardless of supplier, I'm expecting parts to arrive damaged or unusable or mispackaged or manufactured incorrectly.

Regardless of the parts showing up wrong, they take weeks to arrive regardless of what has been ordered, as well. It seems there is no warehousing of anything in the United States, to include what would be fairly common crash parts like the side body moulding, belt mouldings, grille surrounds, etc. So, each time I get something wrong, it delays completion of the work I'm doing to the car by weeks.

I know there was a consolidation of parts to a single warehouse in Leicester and that Unipart is handling most of the parts procurement and distribution for JLR, but this is by far the worst parts situation I've ever seen, from any manufacturer, and we deal with all the domestics, European, and Asian automakers. We had a significantly better time back in March in our shop on a Maserati, which is even more weird and niche than our beloved Jaguars.

Photos are the latest example. Bottom/left are the original part pulled from the car (leather has a cut in it and cannot be repaired/hidden). Top/right are the part being supplied by JLR. Correct by part number, but clearly the stitching is incorrect.

The tan bezel was in a box labeled T2R16116PVJ, which, by P/N should be ebony/black. That clearly isn't black.

I'm just curious what others have experienced, and what thoughts everyone has.

 

 

ALL THE TIME. Its best to scavenge the country to a interior repair guy to repair the parts you have if repairable then buy new cause the new will come mislabeled or broke. This is just the way of things. Every time you try to do good by the car...something else breaks!!! Dear Lord Help us!!

 

Can definitely appreciate the frustration with that. I don’t have experience buying Jaguar parts, but I am pretty surprised by this. Geez, especially at the prices they are charging for them.

And it’s not like you are some regular person buying a few parts here and it’s a small sample size. The suggestion seems to be that your position in business suggests it’s truly a common occurrence. Most disappointing if true.

 

We don't do much Jaguar/Land Rover, probably averaging less than one Jaguar and five Land Rovers a year, so my experience with them for parts was minimal prior to this, but, at least with the F-Type since September of last year when I started doing more swaps and modifications, they're truly disaster-level. It's sad because I love the car enough I just got my wife an F-Pace SVR, but I dread ever needing to source parts for her if she needed them.

 

Oh, I guess I didn't read close enough. So it is a small sample size in that it's related to your personal vehicle specifically. Doesn't make it any less frustrating or okay, but I'm not ready to extrapolate from that and say that JLR has some massive parts quality/delivery problem then. Things can happen man. If they make it right in the end, despite the frustrations, I suppose there is at least that.

Cheers

 

A horrible chronology of poor quality and quality control if there ever was one. This past May, I had both the Vision Pack headlights in my 2017 replaced. SM told me I was lucky to get them as there weren't many in the US. Then, at install, one of them came out of the box, damaged/scratched by the band that held it in position. Lucky enough to find another. These HLs aren't cheap either.