My car is a base not a S this is my post car number I will post the new members after the computer is back Thursday
/user/JaronsToy/media/2BBB51CA-CA92-429F-AD74-D64798410CF1_zpsfc3g3eww.png.html][/URL]

 

Just talked to my dealer they would do it for free or the would charge you a hour of Labor to do it which sounds better than driving that far hope this helps you
I think it's better if you just drive over a lot of the guys are cool and very understanding

 

Your #1 concern at this point is moot. The horse is already out of the barn. The alarm has already been triggered. At this point, if you have a catastrophic engine failure. You are toast as far as a warranty claim is concerned

 

If you have a previous relationship w/ a dealer, I'd just walk in and be honest. The cost of a reflash is nil. Should a warranty issue come up in the future, the fact that you quickly restored to stock at the dealer could work in your favor.

As I said, they're going to find it at some point anyway.

 

Perhaps I can better explain my reasoning as to why I do not want to go to my dealer and tell why I want an OEM flash by quoting Mark Twain: "It is better to keep your mouth closed and let people think you are a fool than to open it and remove all doubt."

 

If you are set on returning to the OEM tune, I am certain that VMax will make that happen for you at no cost with a full refund. But as others have suggested, the warranty cat is already out of the bag. Why not give VMax a shot at wowing you as he has me? If not satisfied, he'll put you back on an OEM tune with your money back.

 

That will certainly be a topic of conversation when Bill calls me but I will need some convincing to deviate from the OEM path. Again, don't want to waste time and money chasing an illusion, especially given the 2 prior failed attempts. However, if my mind is changed AND the tune turns out to be good, then I would not ask for a full refund, or maybe none at all. Having spent over $100k on the car, the $1,200 for the tune is secondary to being comfortable that whatever tune, OEM or vMAX, will be safe. I would not feel right having a service performed properly and getting it for free, regardless of the mess getting there.

 

Well I feel for you if you want to wait till my computer is back from him I just sent it fedex and will be back Thursday and I'll let you know how things turned out I'm Jaron feel free to call me I'll pm you my number

 

Speaking from personal experience, I can relate to the gravity of handling a family emergency, especially if it's medically related. It's very easy to point out ways the situation could have been handled differently, but honestly, why choose to perseverate and dwell when we can focus on making things right and moving on?

We don't know the circumstance of what happened and we shouldn't assume or judge. One of my businesses tends to medical emergencies. However, when my father was admitted to the hospital for a potential stroke, all of my clients had to wait while I drove 112 miles to the hospital (in 57 minutes BTW) and spent the next week tending to him. There is no way in hell if the unthinkable happened, that I wouldn't be around for one last conversation. Medical emergencies can vary widely, and in fact, how do we know that Bill or his kid wasn't diagnosed with cancer?

 

Reading a paragraph completely devoid of punctuation must be the literary equivalent of what driving a tuned F-Type feels like.

 

Sorry I was using my talk and type on my phone.

 

hint of the day: you can say "period" and "comma" to punctuate.

 

Add: new line, new paragraph, question mark, exclamation point, open paren, close paren, begin quote, end quote,... I'm sure there is more.

 

Hopefully bringing some closure to this sad story. Bill called me earlier this evening and proposed the following solution: 1) They would provide a full refund (it was posted to my Paypal account 45 minutes ago). 2) They would arrange to ship the slave and laptop from the Dyno shop in Wilmington to my home at their expense. 3) Bill would then walk me through the reflash back to OEM and I would then return their box. 4) He told me to keep the pulley, even after I offered to return it with the box when done.

He also apologized profusely for the whole mess. I hope he takes care of the rest of their customers and vMax learns a valuable lesson in customer care. I honestly hope they fix their issues and become very successful tuning our cars but I will just enjoy my car the way Ian and co. intended. Thank you all for your insights, I-told-you-so's, criticisms and offers to help. If anyone sees an R with NC plate BDASCAT, wave and laugh.

 

Gentlemen,

Quick update for the thread and forum. Robgodius and one other customer (everyone that asked for a refund) has been refunded in full. We are shipping our slave/laptop from the shop Rob used to Rob's home so we can walk him through putting a stock tune back on the vehicle asap and with as little additional delay as possible.

Two sales employees that were tasked to handle our direct customer sales in my absence were fired today. I/We accept full responsibility for the lack of communication spanning back to last Thursday am, no excuses, and have already changed protocols to ensure that in case another such situation occurs, no such issues will arise.

I believe Jaron started his own thread regarding us benchflashing his RWD V6 F Type ECU tomorrow which will include post tune and pulley dyno numbers on Thursday. We look forward to his results and bank on the data generated by the dozens of forum members we are blessed to call customers as a backstop to anyone that would question our remapping ability.

Thank you for the opportunity you have given us and we look forward to furthering the positive relationship we have with so many forum members to date. On a personal note thank you to all that PM'd, emailed, and called with kind words and thoughts--they are immensely appreciated and will not be forgotten.

ps--We've heard stories of a certain tuner offering free remapping to members of this forum in response to this thread. FWIW, when you pay for a tune you're paying for the knowledge and experience of the tuner in question. There's no such thing as free quality IP. I'll close with this final fact: The last forum member's ECU we redid with one of said tuner's remaps actually turned out to be a stock file, with stock "post tune" performance numbers to back it up.

Thank You
VMax

 

This would be a good time for a mod to end and lock this thread.

 

For those of you not familiar with me I'm on the XF forum all the time and have been for the 2 1/2 years I've had my XFR. I documented my success of finding a reputable local tuner (Jailbreak Tuning), verifying their reputation personally, and having a custom tune done for my car.

It's been about 2 years and I've always been satisfied with their communication and their tune, even now when I have questions. I've done the dyno testing to back up what it can do and it's impressive. The only bad thing to come out of this is that in the quest to prove how fast it really is, I sheared a half-shaft (in the middle, clean break) at the strip.

I have an aftermarket warranty and my dealer worked on the adjuster/inspector to get it done under warranty. They saw the intake, they saw the pulley, and the one thing they saw was a service note that I had a tune and to not reflash the computer on a service ticket. They didn't check for anything else. Still went through. If it had been a factory warranty I'm not sure how that would have gone, but these things can be worked out if you have a good dealer. So that's a really good reason to have the dealer do it if you go back to OEM and definitely worth one hour of labor.

If anyone is interested in a good 5.0 supercharged tune and is in SoCal, let me know and I'll get you their number. I wouldn't feel right about recommending them for an F-Type remotely (which they can do and have done for my best friend in VA for his XF SC) since they haven't tuned one that I'm aware of. I don't know if any parameters on that engine are different than in the XF Supercharged and XFR...would seriously doubt if there are. But they can do a custom tune for someone local, verify the stock F-Type R and XFR tunes are the same, dyno before and after to verify gains. Then it would be available remotely. If you have a V6 or V6S, I'm sure they would be willing to tune for you as well.

I know there are at least 3 of these tunes and all are performing flawlessly. I know that is a small sample size, but they don't actively market the Jaguar tune. They focus more on BMW, Mercedes and Porsche because those owners are much more likely to tune than Jaguar owners.

I don't work for them, or receive any financial benefit from this recommendation, but I believe in the work they perform and have been rewarded with a transformed vehicle because of their work. I absolutely love it!

And I'd be interested in joining up with the F-Type guys for a drive if you keep me in the loop on future events.

 

Agreed. I think it's played out far enough.

EDIT

If you have a problem with this, you're more than welcome to PM me.