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Admin question re: view full site option

 
  #1  
Old 05-25-2017, 12:19 PM
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Join Date: Apr 2014
Location: New Jersey USA
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Default Admin question re: view full site option

Not sure if there's a better way to post this, but it's driving me nuts.

issue: this site keeps reverting to mobile view(? What's the opposite of full site called?).

I used to be able to select view full site and that option would stay for weeks or months. Now it lasts for current screen only.

not sure if this impacts others too, when you have a moment, please tell us how to make full site view a static selection again.

thanks,
John
 
  #2  
Old 05-25-2017, 12:28 PM
IB Staff
Join Date: Jun 2013
Posts: 250
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Default

Hi John,

Sorry for the inconvenience this is causing. The preference of which view you prefer is cookie-based, so it's likely that the issue is stemming from a corrupt cookie file. Please try clearing your mobile browser's cookies, visit the site again, and see if it starts to remember your choice from page to page again.

If that doesn't work, please let me know if you're on an iOS or Android device, as well as which browser you're using (i.e. Safari, Chrome. etc.).

Thank you!
 
 

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