Jaguar of Troy, MI
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I had them do the body work on my XK when I was hit in Detroit. They took longer than expected and the repair still isn't perfect. However, the people were responsive and nice to deal with.
I think I saw that XK advertised in their email list. Nice purchase! The same owners own all 3 jag dealerships in SE Michigan, so you will deal with the same people regardless.
Congrats on a WONDERFUL car!
I think I saw that XK advertised in their email list. Nice purchase! The same owners own all 3 jag dealerships in SE Michigan, so you will deal with the same people regardless.
Congrats on a WONDERFUL car!
#6
Jaguar of Troy
I've purchased 2 new Jags from Jaguar of Troy and I was very happy with the experience. My problem is with the service department.
I took my wife's 2007 X-Type in last week because of a noise coming from the transfer case (common problem with X-Type's sealed transfer case). The service department diagnosed the the problem as a deteriorating drive shaft and assured me that was the problem because they could hear metal rattling around with a stethoscope? I was happy that it wasn't the transfer case, $800 repair versus $3500 repair. After a new drive shaft was installed I received a call from the service department informing me that the noise was still there and of course I needed a new transfer case! I refused to pay for the new drive shaft so they put the old one back in. Despite their mistake and my additional inconvenience at having to return to the dealership several times, their attitude (since they put the old drive drive shaft back in) was "no harm-no foul". I asked for a courtesy discount on the transfer case repair and was offered 10% off on parts, a $207 off on a $3500 repair. I've since had the X-Type repaired at an indy for considerably less money. Obviously I will no longer be a customer of any of the Elder family's Jaguar dealerships (they own 3) in Michigan. My wife has owned 3 Jaguars and I have owned 1 and this will probably be the last. It's disappointing that the transfer case would fail at 60,000 miles and it's disappointing that a trained Jaguar technician would miss this.
I took my wife's 2007 X-Type in last week because of a noise coming from the transfer case (common problem with X-Type's sealed transfer case). The service department diagnosed the the problem as a deteriorating drive shaft and assured me that was the problem because they could hear metal rattling around with a stethoscope? I was happy that it wasn't the transfer case, $800 repair versus $3500 repair. After a new drive shaft was installed I received a call from the service department informing me that the noise was still there and of course I needed a new transfer case! I refused to pay for the new drive shaft so they put the old one back in. Despite their mistake and my additional inconvenience at having to return to the dealership several times, their attitude (since they put the old drive drive shaft back in) was "no harm-no foul". I asked for a courtesy discount on the transfer case repair and was offered 10% off on parts, a $207 off on a $3500 repair. I've since had the X-Type repaired at an indy for considerably less money. Obviously I will no longer be a customer of any of the Elder family's Jaguar dealerships (they own 3) in Michigan. My wife has owned 3 Jaguars and I have owned 1 and this will probably be the last. It's disappointing that the transfer case would fail at 60,000 miles and it's disappointing that a trained Jaguar technician would miss this.
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