So back to my hood......

As you know I asked about the rust bubbles along the right seam of the hood, and a dealer (200km away) - cuzI was working near there in the fall, agreed to replace the hood for me.
4 months later ( and many phone calls)!! they finally decide to do it..

I pick up the car and go over it with the service manager. I note that:
first there is a dent!
second the colour is not great,
third that there is no seam sealer along the edge
fourth the inner liner is hanging down on the engine

the dealer just shrugged and begrugingly fixed the sagging liner.
he suggestedI contact the field service engineer to discuss the rest.
wellI talked to the fse and he promised to look into the seam sealer issue to check if they put a jobber hood on or what.
now about 7 weeks have passed, and never a call back. 2 weeks ago I started to call Jag Canada and a lovely woman there promised to get resolution withing 2 business days.
I did get a call from a dealer 400 km a way and they figured they got the case by mistake and told me they would deal with Jag Canada.

Now today I called and called Jag Canada to say wtf is going on .. been months of non-response and non-comittal to their promises.

Finally some other supervisor tell me Jag can put whatever hood they want on the car and as long as the car was still driveable that they have done their job. they tell me if I have any further issue I should contact the dealer ..

I complained that over 2 months ago that was exactly the starting pointand that dealer already has shrugged off the issue. they said too frigging bad.

Next I went to the local body shop ( my city is about 300k people ) ( there is only one shop that does the euro car body work) that handles Jag and I asked the owner of the body shop what he thought of the replacement hood.

He noticed the colour was not good from 10 paces.. then he saw the dent at about 5 paces. I asked about the seam sealer. and he told me this:

for him to be allowed to do dealer repairs.. he must send 2 guys a year to Jaguar for official training. it cost him 1000 dollars a person for this.
he tells me the jag hoods come without the seam sealer and that they have specific instructions on how to apply it. He said they are well aware of the x-type corrosion on the hood and that they have been instructed to coat all areas under the hood with special wax stuff too. (missing from my car).

He said the job was clearly shoddy and that a Jag owner should expect a perfect repair. he encouraged me to push the dealer to get things right.

can you believe all this.... how on earth can jag ever fix their reputation?

 

hey, my rust was exactly in the same place and it was a little worse.. it had bubbled up to the topand maybe a nickle sized rust bubble on the top surface.

It is normal that the non-showing surfaces dont have the metallic paint. that is how they do it at the factory.
even the inside of my replacement hood was not painted with metallic.. just the base colour.

 

trust me... many cars have this issue. the local dealers in canada have all replaced several hood. I am sure that the MI dealers know exactly what to do.