Hi, I have a 2011 XF portfolio and the a/c will not get cold. Have had it serviced (added freon) but still only gets cool when I'm driving or when its dark or raining out. The service tech said that it seems fine (comes on and gets cold (compressor) but still not getting cold inside of the cabin of the car. Has anyone else had this issue and can somebody please help?

 

sounds like an actuator for the air direction is stuck closed. There are these little flaps in the system that direct air up, or down to your feet or against the windshield, i am thinking one of yours is stuck

 

Hey Kaeghl, thanks for the reply. The actuator is not stuck. Can change the direction of the airflow with no problem. It really only gets "cool" and not cold like it used to and blows ambient hot air when the car is just idling (sitting at a red light or in a parking lot). I live in Louisiana and its very hot & need this issue cleared up ASAP. I will check the radiator fans to see if they are working correctly and give an update soon.

 

They shouldn't "top up" your refrigerant. Have them evacuate the entire system, put a vacuum on it for a while to check for leaks, and then put in the exact amount in the shop manual by weight. You can't do it the old fashion way of looking at gauges to decide when it's the right amount.

It is possible you have a blend door issue that is mixing hot air from the heater with the AC air, because that's how AC's work these days. They are mixing the hot/cold air.