I need a contact for either a brake Engineer or Warranty Rep at Jaguar North America.

I own a 2015 AWD Portfolio purchased in 10/2017 as a CPO with 14k miles, currently 46k.

My wife and I were driving from Michigan to Scottsdale. A couple weeks before departing, the rear brake pad sensor triggered a fault. I took it to a local dealer and they stated that in addition to the rear pads & worn sensor, the outboard CV boot was torn on the front passenger side. When I received the estimate, the dealer included easy maintenance items in addition to pads/rotors all around, brake fluid and coolant flush and new half shaft - over $5100. I respectfully declined.
I bought Brembo pads for all 4 corners with a replacement pad sensor from Rock Auto and had my local repair shop do the work. They said the rotors were fine, as was the CV joint. I bought a new boot, dealer sourced only.
New brakes, CV boot, Michelin Pilot Sport A/S 3+(s), wheel alignment and an oil change - ready for our road trip.

We got as far as Branson, MO and I started to sense some grinding when turning full lock, left. We drove on for another 80 miles when I realized the right front wheel bearing was letting go. The closest dealer was Tulsa, so I called ahead to get the parts FedExed and flatbedded the car 145 miles to Tulsa.

I wound up with a new upright (bearings were integral for my VIN), both front rotors (since the passenger side was scored from the caliper and dealers are required to replace both) and a new halfshaft since the heat had basically welded the hub in place, an issue not known until disassembly

Jaguar Tulsa did a great job, but the brake rotors and CV boot coverage are being denied by Jaguar North America, both which were clearly destroyed once the wheel bearing let go. The only contact the dealer & I have is the Roadside Assistance group who claim any rubber part & rotors are wear items, hence not covered. I asked for a document itemizing specific coverage, denied since it's internal to JLR?!?

Hopefully, somebody out there can help resolve this.

 

I can't help with your request, but as I own virtually the same car with nearly the same mileage I will follow this with great interest.....I've a year to go on my CPO warranty and I am very curious how this plays out. Good luck, and great driving!

 

Unfortunately that's correct. CPO excludes bushings, gaskets and wear parts like rotors and pads. That said given the context I'm surprised they didn't offer to cover the rotors

 

I guess in some ways I should consider myself lucky. The root cause was actually a clip/spacer behind the bearing that let go (improper hardening???) which eventually allowed the bearing to pivot in the suspension upright. There were only (2) of these assemblies in the entire US & on indefinite backorder from the UK because of unresolved negotiations with the supplier. I would expect the situation to worsen as Brexit procedes.

My previous vehicle was a Lincoln MKC. When I needed brake pads, the service adviser asked me if the rotors were warped. I said they weren't. She responded, "If the rotors are warped, the brakes will be covered on warranty (wink, wink)". Long story, short, Lincoln gave me new brakes all around.
I wasn't expecting Jaguar to be this unforgiving considering the root cause was a defect. I wonder, had I driven further, seized the bearing, lost the suspension at freeway speeds, would JNA have had the same response?