Any one else still use dealer service?
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Joined: Nov 2014
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From: NJ
Absolutely! Every 10,000 since new. Now 176,000 on the clock. I want factory trained technicians using only OEM parts with diagnostic equipment designed for my car. Always receive a complimentary loaner car and courteous fair consideration. Would Not even think of taking it to an independent garage using aftermarket parts.
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From: tampa, fl
I DIY everything. I am not sure what a lot of stuff costs because I only know when I call for the poops and giggles. I'm at 84k miles in my VW, and at that you should do the DSG transmission fluid and filter swap (every 40k). I got a quote and they said $475; parts from fcpeuro for LiquiMoly and an OEM filter was $78 shipped. I did it in about 3 hours and that included taking time to jack up and down, wait the lengthy time for the top fill through the filter hole with a funnel method, and doing an air filter and fuel filter (and can of diesel purge) at the same time. They want $1300 for a timing belt job, which its near due for too, and parts to do it all with OEM parts and some aftermarket locking tools (with WP, tensioner, idlers, timing belt, serpentine belt, 2 things of coolant) is $300 and I'm doing it this Easter weekend. I'm going to do a full coolant swap versus just what comes out to WP level; also doing a brake fluid flush; that's $10 for good fluid. So a total of 10 hours is going to save me about $1400; which is nice and I know it's done right. $140 an hour for a little bit of my free time is acceptable for me some of the time, so nbd. With the covid out there, this helps fight boredom too.
The dealer JBMI went to is the one across town from me; so it appears $1k is their price; but I think I'm under $300 for the ZF brand fluid and pan I bought. That JLR dealer IS the BMW+Mini dealer as well, so I bet the price is no different to hop the service wall. Maybe the VW/Audi/Hyundai/Maserati dealers are cheaper, who knows? I know my oil changes are pretty reasonable at home; I think $35-40 for Mobil 1 (I do the sales and rebates) and under 10 for the filter. I don't know how much the dealer even charges for an oil change; it takes me a half hour to get there and a half hour to get home; I can have the whole job done in that, so its not really a time savings. The dealer at VW nails $30 over my cost for an oil change on a TDI VW; I bet Jaguar is more of a gap.
The dealer JBMI went to is the one across town from me; so it appears $1k is their price; but I think I'm under $300 for the ZF brand fluid and pan I bought. That JLR dealer IS the BMW+Mini dealer as well, so I bet the price is no different to hop the service wall. Maybe the VW/Audi/Hyundai/Maserati dealers are cheaper, who knows? I know my oil changes are pretty reasonable at home; I think $35-40 for Mobil 1 (I do the sales and rebates) and under 10 for the filter. I don't know how much the dealer even charges for an oil change; it takes me a half hour to get there and a half hour to get home; I can have the whole job done in that, so its not really a time savings. The dealer at VW nails $30 over my cost for an oil change on a TDI VW; I bet Jaguar is more of a gap.
Absolutely! Every 10,000 since new. Now 176,000 on the clock. I want factory trained technicians using only OEM parts with diagnostic equipment designed for my car. Always receive a complimentary loaner car and courteous fair consideration. Would Not even think of taking it to an independent garage using aftermarket parts.
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Joined: Jan 2011
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From: MI
Yeah, certain stuff I like to DIY others not so much, your level of commitment is impressive. For oil the time to cost savings is not worth it for me, $60 annual not worth it. On my previous BMW I changed my own brakes as they quoted $1500 and I did it for $500. A day of labor for $1000, well that is worth it! Same with my BMW spark plugs, took 6 hours but saved me $1200. For the Jag I handled the front brakes myself and had the dealer handle the rear, they installed the non-OEM ceramic pads I gave them for $230 or so, found that to be reasonable. I didn't want to fool with the e-brake.
I like your enthusiasm! Seems with 176k miles you are doing everything right, not that anyone else is wrong mind you, I think the right answer isn't how you do it but that vehicles are maintained properly.
I like your enthusiasm! Seems with 176k miles you are doing everything right, not that anyone else is wrong mind you, I think the right answer isn't how you do it but that vehicles are maintained properly.
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From: tampa, fl
I definitely feel the oil change savings isn't really there but I usually do it with something else or do a bunch of the cars all at once. On my X3, BMW wants a lot to do the oil pan gasket, I think a grand versus the $20 part; its a 6k car, I'm going to do it and get angry this summer lol. The BMW dealer would have gotten me for half the value of the car for coolant system refresh (if you own a BMW, you know), an oil pan gasket and a panoramic sunroof repair.
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I definitely feel the oil change savings isn't really there but I usually do it with something else or do a bunch of the cars all at once. On my X3, BMW wants a lot to do the oil pan gasket, I think a grand versus the $20 part; its a 6k car, I'm going to do it and get angry this summer lol. The BMW dealer would have gotten me for half the value of the car for coolant system refresh (if you own a BMW, you know), an oil pan gasket and a panoramic sunroof repair.
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Joined: Aug 2020
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From: Bradenton, Florida
I bought my 2013 XKR from the St Pete dealer - which is where the car was purchased new and all service performed, so I am thinking about going there for the annual service that is due. Have you been back lately? Has the service returned to the level expected?
I live down in Bradenton and the Sarasota dealer is 15 minutes away, so it would be pretty easy to switch alliance to them.
I live down in Bradenton and the Sarasota dealer is 15 minutes away, so it would be pretty easy to switch alliance to them.
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Veteran Member
Joined: May 2013
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From: tampa, fl
I bought my 2013 XKR from the St Pete dealer - which is where the car was purchased new and all service performed, so I am thinking about going there for the annual service that is due. Have you been back lately? Has the service returned to the level expected?
I live down in Bradenton and the Sarasota dealer is 15 minutes away, so it would be pretty easy to switch alliance to them.
I live down in Bradenton and the Sarasota dealer is 15 minutes away, so it would be pretty easy to switch alliance to them.
I have not been back since beginning of the year as I have had no need, next oil change is beginning of next year. I would go back, that was a tough situation with a new advisor, hopefully they have it straightened out now! If you do go let me know how you fare.
Last edited by tampamark; Sep 10, 2021 at 11:42 AM.
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Joined: Aug 2020
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From: Bradenton, Florida
I think I will call both dealerships and see what all they try to sell me for annual maintenance at 35,000 miles and go from there. I know St Pete did a full service and inspection prior to the sale last August, so there should be nothing major lurking.
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Joined: Nov 2014
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From: NJ
2007 XK 182,000 Dealer Serviced miles!
182,000 miles and going strong. Dealer serviced since new. By using dealer I'm assured of factory trained technicians using tools and equipment suitable for my car and only genuine jaguar parts. Free loaner of brand new Land Rover while car is undoing service is a fantastic perk. Well worth the price
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From: tampa, fl
That guy is gone from Tampa and the young lady I have dealt with after is nice, but the St Pete location has a lower oil change cost and gives me a loaner so it is all good.
182,000 miles and going strong. Dealer serviced since new. By using dealer I'm assured of factory trained technicians using tools and equipment suitable for my car and only genuine jaguar parts. Free loaner of brand new Land Rover while car is undoing service is a fantastic perk. Well worth the price
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Joined: Jan 2011
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From: MI
182,000 miles and going strong. Dealer serviced since new. By using dealer I'm assured of factory trained technicians using tools and equipment suitable for my car and only genuine jaguar parts. Free loaner of brand new Land Rover while car is undoing service is a fantastic perk. Well worth the price
My local dealer looks at me like I’m asking for oil for home lighting when I get parts for my X100, and the guy I knew who experienced with them works at the respected Indy locally now.
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From: Plano, TX
I've also hears because of this the local go-to indy is swamped.
Anyone else here this? Maybe it's just dealer specific?
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Joined: Jul 2020
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From: Beaver Falls, PA
How about verifying then letting us know? All this does is spread innuendo and rumor. Not helpful at all.
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From: Plano, TX
I asked if anyone else heard this. Maybe that'll be helpful. This is a public forum you know.
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Joined: Mar 2019
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From: dfw, tx
well i was at jag mac a couplefew weeks ago for a bunch of repairs. i asked about how the lot seemed clogged, they said customers weren't paying and picking up their cars. all manner of models/years were represented at the time i saw. there are several indies that service jags, you might mean another one.
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Joined: Aug 2016
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From: Plano, TX
well i was at jag mac a couplefew weeks ago for a bunch of repairs. i asked about how the lot seemed clogged, they said customers weren't paying and picking up their cars. all manner of models/years were represented at the time i saw. there are several indies that service jags, you might mean another one.
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Joined: Oct 2016
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I haven't verified this myself but a fellow XK owner said the dealer told him they won't work on any Jags older than 10 yrs old. They will do oil changes and probably most, if not all, maintenance items. Again, not verified.
I've also hears because of this the local go-to indy is swamped.
Anyone else here this? Maybe it's just dealer specific?
I've also hears because of this the local go-to indy is swamped.
Anyone else here this? Maybe it's just dealer specific?
They gave me the phone number of the local independent who had already been recommended to me by another XK owner.
On the other hand, the two dealers I've worked with recently in Illinois have had no problems working on my car and both of them had newer facilities than the one in New Orleans.
Which is good since I unfortunately haven't found a good indie in IL yet.
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Joined: Oct 2014
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From: Eau Claire, WI.
With 11 Jaguars trips to the dealership are rare but when I do have go because my **** is getting kicked the experience has always been satisfactory. Jaguar of Richfield MN has no problems working on my '96 XJ12's or my '07 XKR. They have never tried to sell me something that was recommended (fluff) it's always been only what's needed. The service advisor is a gear head so that certainly helps.
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Joined: Dec 2014
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From: NJ
I was just gearing up to do the brakes and fluid changes myself on my 2011 XK. I had to tow my car recently to a dealer (see my stuck injectors thread), but in hindsight, I should have tried to bring it home to wrench on it. I have an SDD clone for diagnostics, and the service manuals, which is half the battle. I am *really good* at taking things apart, but only so-so at putting them back together. The dealer only had one guy who worked on the older cars, and there was a line of old Jags waiting for him. If you want to try to use dealer service, be nice, and if they want the business, they will work with you. Most dealers work on the Swap Part -> doesn't work -> Swap Part -> etc... until they fix the issue following the script in the manual. This is fine if you are under warranty, but not great otherwise.
Last edited by SeanU; Sep 17, 2021 at 01:42 PM.