Any one else still use dealer service?
Junior Member
Joined: Aug 2023
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I have my annual oil change done by a local dealer, and before anyone starts telling me how much I waste my money save me the rhetoric. I don't want to change my own oil, and besides, it isn't that expensive. Sure it is $140 for something I can do myself for half, whatever.
The dealer I have preferred is in St Pete and a bit further, not because the Tampa one is bad, I just have a good rapport with the service advisor and that was where I bought the car originally. They also fixed minor rash on all 4 rims using my IAS tire policy (no deductible/no charge repair through that coverage) so they needed to keep the car for some days to coordinate. Unfortunately my service advisor is now gone, and I don't know if it is because of the pandemic, but the service has gone down! They got my stuff done but communication was non-existent.
The good part about using the dealer is that they give me a no charge loaner for the duration, a 2021 Land Rover Discovery Sport. Due to some approval process requirements with IAS I ended up with the vehicle for 6 days. All I can say about the loaner is it was a complete POS, the only good thing I can see is that it was free to use. Ugly interior, drove like crap, for the price not sure why any one would buy that SUV. It was a pleasure to get back into my Grand Cherokee Summit.
The dealer I have preferred is in St Pete and a bit further, not because the Tampa one is bad, I just have a good rapport with the service advisor and that was where I bought the car originally. They also fixed minor rash on all 4 rims using my IAS tire policy (no deductible/no charge repair through that coverage) so they needed to keep the car for some days to coordinate. Unfortunately my service advisor is now gone, and I don't know if it is because of the pandemic, but the service has gone down! They got my stuff done but communication was non-existent.
The good part about using the dealer is that they give me a no charge loaner for the duration, a 2021 Land Rover Discovery Sport. Due to some approval process requirements with IAS I ended up with the vehicle for 6 days. All I can say about the loaner is it was a complete POS, the only good thing I can see is that it was free to use. Ugly interior, drove like crap, for the price not sure why any one would buy that SUV. It was a pleasure to get back into my Grand Cherokee Summit.
Veteran Member
Joined: Apr 2013
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From: Kaysville, Utah, US
I'm taking my '17 XE 35t to the St Pete dealer as well but feel like they're raking me over with labor and parts markup?? this happen to you? over 1k in labor and $150 for a PCV valve, which was done in less than 3 hours.... just doesn't sit right with me or am I just being paranoid?
Junior Member
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damn I wish I could’ve gone to you then lol. Also, I’m new to the jag game and dont know any reputable indies in the st pete/Tampa Bay Area yet
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From: near Austin
est 4,500 miles round trip
wj
Member
Joined: Nov 2014
Posts: 88
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From: NJ
Yes exclusively
2007 XK nearing 210,000 miles. Maybe strictly adhering to maintenance schedule and using dealer service exclusively has resulted in the car achieving such high mileage without any major issues.
Senior Member
Joined: Feb 2021
Posts: 822
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From: Sacramento CA
Local Sacramento Jag dealer won't work on XK8's. Haven't asked about XK/R's . Using Stewart's Automotive (as needed) for my 07 XKR. Competent but pricey. I've reached that advanced age where time is more important and physical limitations are a factor. However some repairs are DEF worth DIY. I fixed the duckbill for $200 (rack time). Took a couple of hours (research, do) but saved $2.5k I'll use the savings to pay for more difficult repairs (new valley of hoses, etc).
Senior Member
Joined: Jul 2023
Posts: 784
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From: Australia
My Jag dealer is doing the next major service as it's already been paid for by the previous owner (service package), then I'm going to my local inndy who already does 8500km oil/filter changes (1/3rd steps between the 26500km major interval)
Veteran Member
Joined: Apr 2008
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From: Ottawa, Ontario, Canada
Well, after the dealership’s major renovation, they no longer offer the jaguar club a menial discount from msrp.
And I don’t want the new guys touching her as they only know the new vehicles.
My inde is fantastic on all accounts except one; they are always booked solid for at least a month. But I know the foreman, techs and the service writer there… guess where they came from.
So, I spread the wealth.
I’d like to play the DIY game very much… my first car was provided by my father…. a chassis and a pile of boxes. But I just can’t afford the time. What’s funny about that is I work less these days…. life.
Cheers!
And I don’t want the new guys touching her as they only know the new vehicles.
My inde is fantastic on all accounts except one; they are always booked solid for at least a month. But I know the foreman, techs and the service writer there… guess where they came from.
So, I spread the wealth.
I’d like to play the DIY game very much… my first car was provided by my father…. a chassis and a pile of boxes. But I just can’t afford the time. What’s funny about that is I work less these days…. life.
Cheers!
Veteran Member
Joined: May 2013
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From: Florida
At 15,000 miles, I used my local Jag dealership recently to change ALL plastic coolant hoses They charged me for 8 hours while independent shops were between 6-10 hrs. .All OEM parts. Could have saved quite a bit with an Independent, but didn't want to chance it. Every Independent told me they were not responsible for any incidental breakage (collateral damage). With an oil change the hefty price tag came to $3,000. At least now I can drive the car without watching my coolant level dropping. I should be good for a few years anyway.
Senior Member
Joined: Feb 2023
Posts: 161
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From: Winter Garden, FL
I haven't verified this myself but a fellow XK owner said the dealer told him they won't work on any Jags older than 10 yrs old. They will do oil changes and probably most, if not all, maintenance items. Again, not verified.
I've also hears because of this the local go-to indy is swamped.
Anyone else here this? Maybe it's just dealer specific?
I've also hears because of this the local go-to indy is swamped.
Anyone else here this? Maybe it's just dealer specific?
Of course, that doesn't mean that all the Jag dealerships will have the same policy, but there's at least one confirmed account for you.
Last edited by bgpenguin21; Aug 30, 2023 at 10:09 AM.
Veteran Member
Joined: Apr 2008
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From: Ottawa, Ontario, Canada
I read that one of two ways…
-the parts/service profit centre loses on being helpful… (incidentally, I’ve never heard of Ford not helping their customers), or
-the new vehicles are such utter c&$p that they need all the space they can get in the shop.
What do you guys think it is?
Cheers!
-the parts/service profit centre loses on being helpful… (incidentally, I’ve never heard of Ford not helping their customers), or
-the new vehicles are such utter c&$p that they need all the space they can get in the shop.
What do you guys think it is?
Cheers!
Senior Member
Joined: Jul 2023
Posts: 784
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From: Australia
There must be enough cars under 10 years old for the service department to operate at a comfortable size, and my guess is they don't want the headache of older cars or maybe they did some analysis that showed older cars are less profitable
Last edited by dangoesfast; Aug 31, 2023 at 06:39 AM.
Senior Member
Joined: Sep 2016
Posts: 395
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From: Surrey
Another possibility is that with modern cars being increasingly complex the cost and time in training new staff is so high they don't want the cost of retaining the skills on older vehicles for the comparatively fewer number that come in.
The so-called electric vehicle "revolution" is going to mean all the big dealer operations re-tooling, re-training and so forth too. And there's an economic imperative for manufacturers to discourage us to keep using ICE cars. They want us to buy the new electric wonders they've been forced by legislation to invest so heavily in.
The so-called electric vehicle "revolution" is going to mean all the big dealer operations re-tooling, re-training and so forth too. And there's an economic imperative for manufacturers to discourage us to keep using ICE cars. They want us to buy the new electric wonders they've been forced by legislation to invest so heavily in.
Veteran Member
Joined: Apr 2013
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From: Kaysville, Utah, US
Battery-electric cars, being as how wasteful and an unsound way to propel people, will be surpassed by a much more economic and environmental alternative in a decade or two. All this battery electric motor nonsense will go away as a fad. Seriously. Remember this post in 2050. ....if there IS a 2050 for humans. It's not looking good right now.
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From: Naperville, Illinois USA
Veteran Member
Joined: Apr 2013
Posts: 11,850
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From: Kaysville, Utah, US
I certainly won't be around to rub it in. Such is life...... and death.
Senior Member
Joined: Feb 2023
Posts: 161
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From: Winter Garden, FL
Most businesses, even auto dealerships, aren't in the "business" of turning away easy money. Meaning: if working on pre-Tata Jags was at least as profitable as working on Tata Jags, they would find enough staff to keep the money train moving as many vehicles as possible in and out of the service bays.
So, if the pre-Tata Jags are either more expensive for them to get parts for and/or the repair cycle times for those vehicles are less efficient, that might be enough for them to walk away from that service business pipeline. It's like when you're a Realtor... you usually make more money selling a single $100k house each month, than selling a single $1 million house once a year.
In the end, who knows what the reasons are, though?
So, if the pre-Tata Jags are either more expensive for them to get parts for and/or the repair cycle times for those vehicles are less efficient, that might be enough for them to walk away from that service business pipeline. It's like when you're a Realtor... you usually make more money selling a single $100k house each month, than selling a single $1 million house once a year.
In the end, who knows what the reasons are, though?