I have a 2001 XKR with the Alpine GPS (small screen) built in. My current DVD is Alpine part # BM9JG91F which pretty good coverage of the lower 48 + Canada. I will be moving to Hawaii soon,and this disk doesn't cover Hawaii. Is a Hawaii disk available, and if so, where do I get it?

My other car is a 2004 XJ8 and the disk that I have doesn't cover Hawaii, but according to the Navteq website, their latest version does.

Any assistance would be appreciated.

Mike

 

Matt: I know that Hawaii is small compared to Texas, it is probably even small compared to Houston. The car, however, is my wife's, and she once missed San Diego on I-5, only realizing she was lost when she saw the sign saying "International Border Ahead". I realize that you can't get seriously lost in Hawaii, but if you ever traveled the Hana Highway in Maui, you wouldn't want to have to make a U-turn!! Anyway, I have mild OCD, and I can't stand the thought of thousands of dollars worth of equipment sitting in the car idle. As an aside, I just spoke to the service advisor at Jaguar of Honolulu, and he says that he never saw an Alpine GPS system in a Jaguar, and in fact he never saw any OEM GPS in a Jag before about the 2008 model year, which is about when Navteq updated their disks to include Hawaii.

 

Jaguar customer support told me to contact Alpine technical support. Alpine said essentially "why me?" Apparently, Alpine supplies to software to Jaguar who then contracts with Navteq to produce the disks. Jaguar must feel that there are not enough owners of the small screen Alpine systems to justify the expense of a new disk. Considering that these units were used in their most expensive models (the XK/XKR and the XJ Series), I believe that this is very poor customer service. Does anyone know the e-mail or phone # of some Jaguar Exec in either the US or UK that we could complain to? Maps are only available for 2007 and 2008 XK's, but models dating back to at least 2001 had built-in systems. A small customer revolt may have some effect.