Maybe I got a bad batch, no clue but yesterday during traffic for 2 hours thanks to mass DOT shutting 3 of 4 lanes down on a major highway , during a conference call everyone heard my squealing brakes and I had to keep muting myself . This needs to be fixed or JLRNA can buy it back from me.

This shouldn't be happening. I don't even get brake squealing on any other vehicle in my garage even the ones with ceramic rotors that are known to be squeaky . I dealt with this on the last full size rover , they fixed it ... they need to fix it this time as well. I found all my service records for the 4 times, they replaced all 4 pads and rotors until they got it right.

 

I’d be so pissed!

 

I filled up Tuesday night , it’s 48 miles each way to my office …. On the way home it told me “ low fuel , please refill “ … I was like w….t…. F ?!?

I stopped at a Mobil station , started to fill up , it stopped at 7.88 gallons , I pulled the pump handle again , started spilling out , all over the side of the car , wheels and ground . Had some choice words . Got back in fuel gauge then said it was now full …

I'm going to have words with the service manager tomorrow morning

 

Yeah, you got a lemon bro. Sorry for your experiences, but very thankful I don't have any of those issues.

 

I agree. If this was a common problem to F-Pace on a specific year, JLR will issue a recall for a fix.

 

i dropped it off at 8:15am with a 17 page printed out list with pictures and a USB memory stick with 11 videos of everything screwing up on startup , while driving , when filling it up . 15 problems in eye bleeding detail .

5:20pm I got a call from the service manager stating , the master tech has been working on it all day & driving it verified every single thing I had on my list and has called JLRNA multiple times getting everything escalated and parts overnighted to us . The service manager said he’s notified the district rep and asked them for assistance as well. I told him if needed I will also call JLRNA and open a customer complaint he said he already did that for me and sent them everything I gave them this morning with the master tech’s findings & verification of everything I listed .

so now it’s a waiting game & throw parts at it game …. Yipieeeeeeee

 

Update... get the popcorn ready ....

ALL ECUs in the entire vehicle needed updating , gearbox ECU had 11 error messages that didn't feed into the main ECU & lost communications many times

The braking ECU had 31 error messages , and 289 communications lost error messages in it that it couldn't talk to the body control module , and the ABS pump & distribution center was replaced, because they both failed testing .

Body control module had 7 errors in it and that the left rear strut is also being replaced after failing testing and wouldn't accept to commands from the body control module or directly connecting to the tech's laptop .

Front & rear Rotors & pads are being replaced today. & was told a new TSB coming for everyone with a 2020 F-pace SVR .... new front and rear pads with different design and fiction material .

Both front seat ventilation air ducts were disconnected , passenger seat fans wouldn't turn on , because the connector wasn't connected properly from the factory , hence why the seat ventilation sucked & passenger seat didn't work.

infotainment system , there was supposed to be a OTA update from 21A for everyone next week... but the tech was informed that now has been pushed back to October . Assuming because iOS 15 is set to be released first week in October . We are guessing they are just too lazy to do multiple updates . So I have to live with the known issues I've been experiencing until that update... great job JLR! ...... NOT !!!

Gas spilling out while filling, pinched vent hoses between the tank and filler connection , tank dropped, all hoses replaced, tech found cracked charcoal can as well, that was also going to be replaced today.

incorrect MPG calculations .. wrong software installed in the driver information ECU

Gearbox holding onto gears , fixed with new gearbox software update that was 5 updates behind

The startup & immediate shutdown issue I'm having after filling up ( 5-8 mins) or running into a store quickly and jumping back in ... which can be replicated most times : master tech verified ... was told the software updates being done from remote would be fixed with the engine ECU & driver information ECU updates supposedly ...

When pulling out of a driveway , between the driveway and street is a lower than the driveway 1-3" either the windshield or the sunroof is creaking --- sunroof wind deflector wasn't installed correctly , tech also found driver side water drainage tubes were pinched , ordered an entire new sunroof assembly & all hardware . waiting on parts ....

Needs 4-wheel alignment after the rear strut is replaced, said that I might get it back end next week " if all goes to plan , right now it's on a lift wheels are still off , and not coming off anytime soon it needs another 6+ hours just in software updates , Then JLRUK wants to remote back into it and check everything over.... while all that is happening Steve is going to work on the seats & removing the defective sunroof and then the list of other things once part arrive . We ordered everything over night but some stuff is going from UK so could be a few days "

I asked him if I need to call anyone and also complain , he said " I'm not going to say you should do it also might put more attention on the situation & get parts to us quicker " ... so after lunch I'm going to make that call to JLRNA customer relations ..

 

OP, just curious...are you the original owner of this F-Pace?

 

Yes ,brand new car & title, that is in my safe at home, drove it off the lot with 140 miles on it, with window sticker ,

I called on my way home last night , LR service manager said that after JLRNA told them to replace all the rotors and pads as a temp fix, they then requested a video of the squealing/squeaking of the brakes. They told them that the car was apart and about to be finished with the brake job, but couldn't be driven due to the interior of the car being taken apart due to the sunroof being replaced.

I've also called customer relations and opened a case , was on the phone with them for almost an hour.

 

Have you considered "lemon lawing" the car, if your state gives you the ability to do so?

 

oh how I love these uneducated responses ...

In New Hampshire which mirrors all other New England states, 3 more more repair attempts ( keep in mind... this is the 1st major defect/repair/service on record for this vehicle ) , or the vehicle has to be at the dealership for more than 30 business days. It's been 4.5 days, since I dropped it off. Now I've been through this before with my 2014 RR with LRNA.. As with any lawyer that they will send to the hearing . They'll claim and show proof that Jaguar contracted purchased from XXX manufacture for XXX feature and/or XXX parts for their vehicle and put blame on XXX company. in this case with my brakes alone would be Bosh ABS pump & control/distribution block , Brembo brake pads & calipers, and whomever made the rotors. Then add in all the other issues from 10-100+ manufactures from my repair list of issues, and they'll do the same with the hardware & software from 100s of manufacturers and Jaguar lawyers will fight their way out of liability as they've done in the past with myself and 1000s of other people. ( search this forum, and rangerovers.net you'll find 1000s of people that lost on lemon law claims , and then settled for a buy back program and discounted purchase of another)

with the above said .... It's best to be calm, cool professional and state the facts with JLRNA ( which I did and opened a customer complaint) and tell them I'm not happy, I don't have confidence in the vehicle since purchasing it on 5/31/2021 and with only 5000 miles on the clock as of last night , all of my issues shouldn't be happening on a luxury performance vehicle designed, engineering and advertised as a performance vehicle.

All in all I have to play this game , let them attempt to fix the problem , multiple attempts before I say to them " buy it back , I'm done with this particular vehicle , order me another one " ... doing so will say to them " hey this customer like the brand ( esp if they look at my history of 5RR sports, 3 full size RR, since 2003) , and lets get him out of this one and into another as quickly as possible to make a repeat faithful customer happy"

The Law

New Hampshire's "Lemon Law" (RSA 357-D) applies only to new vehicles purchased from New Hampshire dealerships. New Hampshire consumers who find themselves with a defective new vehicle that the dealer has been unable to repair may turn to the Motor Vehicle Arbitration Board (MVAB). The MVAB will decide whether the motor vehicle is so impaired by its defect that the manufacturer should take the vehicle back. The MVAB, a five-person panel of consumers, auto dealers and certified mechanics, has been in existence since January 1, 1992. The MVAB reviews consumer complaints about defective vehicles and holds evidentiary hearings which typically include inspecting and/or test driving the vehicle. If a majority of the panel members find that the vehicle is substantially impaired due to defects covered by the manufacturer's warranty, the board will order the manufacturer to either buy the "lemon" back from the consumer or, at the consumer's option, trade the "lemon" for another vehicle of equal value. The MVAB can also award "damages" which can include license and registration fees as well as the finance charges (interest) for the loan to purchase the defective vehicle. Either the consumer or manufacturer can appeal a MVAB decision to the Superior Court.

A vehicle is considered to be a "lemon" if:

• The new vehicle is substantially impaired in use, value, or safety due to a defect covered by the manufacturer's warranty that the manufacturer or its authorized representative has not fixed.

In order to qualify for arbitration, a consumer must ordinarily show either:

• The manufacturer or its representative has made at least three unsuccessful attempts to fix the motor vehicle; or
• The motor vehicle has been out of service for 30 or more business days (cumulative) due to defects or nonconformities covered by the warranty.

New Hampshire's "Lemon Law" requires that manufacturers of new motor vehicles provide purchasers with a notice of their rights to arbitration under New Hampshire law, including a "demand for arbitration" form. Furthermore, New Hampshire dealerships are required to post a notice of consumer rights under this statute in all new car showrooms.

Note: New Hampshire's "Lemon Law" applies only to "new" motor vehicles, described in the statute as vehicles still under manufacturer's original warranty. Low mileage used cars may, under some circumstances, qualify for arbitration and relief under the "Lemon Law" for defects in systems covered by a warranty. Older used cars, which are out of warranty when purchased, do not generally fall within the protection of the New Hampshire "Lemon Law." (For information on legal protection for used car buyers, refer to the section entitled Autos: Used.)

Manufacturers' Warranties

New Hampshire's "Lemon Law" also requires that any motor vehicle sold in New Hampshire conform to the applicable manufacturer's warranty and that manufacturers promptly correct defects covered by the warranty. This requirement is complemented by RSA 382-A:2-329 which requires automobile manufacturers to maintain in-state service agents and to provide parts needed for repairs within 30 days or less. (For further information, refer to Warranties.)

Points To Remember

• Read the manufacturer's warranty carefully when you buy a new car. Know what is and is not covered.
• When you take your new car for servicing, give the dealer's service manager a list of symptoms (if any thing is wrong) and keep a copy for your records.
• Keep copies of repair orders which should state the reported problem, all necessary repairs, and the dates the vehicle was in the shop.
• Carefully consider whether you need to buy a service contract or extended warranty. If your car has an excellent repair record, you may not need or want this extra coverage. For more information about service contracts, refer to Service Contracts and Extended Warranties.

 

Do you make it a habit of insulting people that are potentially attempting to help you???

 

So facts are now insults ... interesting ...** eye role,,, eye role** .my bad....

How about this ? know what you are talking about instead of throwing something out there and thinking it's the answer... To any law there are guidelines 1 must follow/fall into . Suggesting use a law or process to return something has to follow into the process. My vehicle does NOT meet any of the law requirements at this time.


And also an update, since yesterday . I'm now getting gearbox and transferase malfunction messages .... I sent the videos to the GM of the dealership and he's escalating to JLRNA , and has ordered me another exact model .

 

I agree with this statement. You're responses have been snarky, pompous, and off putting at times. Nobody here has your complete history or familiar with the laws in your state. It was just a suggestion, not an accusation that you're ignorant or incompetent. It makes us all curious that if your dialog with some of us is any indication to that which you have with your dealership and JNA, you should feel fortunate they are being what reads to be more than accommodating to your concerns.

Wish you the best of luck with them resolving all your issues. I'm grateful the last four Jaguars I've had have been virtually trouble free.

 

No, it’s called being upfront, straight to the point , and no BSing around. It’s what New Englanders do . As far as the history of my vehicle I have clearly stated the history in this thread , it clearly shows I’m new here , and I have been 100% upfront in this thread. And BTW FL lemon law is nearly exactly like mine in NH , and frankly anyone with 1/2 a brain knows about the lemon law(s) , on any product some Manufactirers just don’t call it “ lemon law” they give 30,45,60,90 days to return if it’s defective. Also most dealerships are required by state law to explain lemon law & procedures at the time of delivery of any new vehicle in . CA, OR, WA, NE, RI, NH , MA and CT requires said lemon law conversation at the signing of purchase/delivery and you have to sign a piece of paper stating they explained the lemon law to you AND provided you with state paperwork if needed. in MA and CT if you purchase a used car, you have by law 30 or 60 days to report a problem, and in MA and OR you have 72 hours to return a new or used personal car/truck/suv and get a refunded or cancel the bank loan. How do I know this? because we ( company I work for... process debit and credit cards for A LOT of dealerships. ..... and If your state doesn’t do any of the above …. Clearly they don’t care about you, your rights or well being ( esp FL, the deathsantis grab your ankles state< yes that was "snarky"> ) , and it's time to move out of that state.

As far as my character claims , I have spoken around the world at many IT & recently moved over to the 2nd largest card processing company in the world. I've been well known , very personable, spoken at IT conferences around the world on cyber security & data storage and have had as many as 119 direct reports that have given me the highest survey scores the company has ever had in leadership and awarded for leading the #1 team . I have reps all over the country that appreciate my directness and “northeast “ “ yankee “ bluntness . If you all claim it’s pompous or snarky …. Clearly you need to leave your homes a lot more often and interact with a lot more adults/people from around the country & world.... more than you have been. ( NOW THAT WAS "SNARKY" on purpose)

JLRNA and the dealership know I’ve been a customer since 2003 ,I have purchased less expensive models CPO'd $58K full size , as well as their most expensive models , my last full size rover was $168k , the one I have on order is $201k . All brands have a batch of bad examples . Crap happens. just like my company has a batch of products sometimes that we have to take back and/or replace.,I have also sent my local JLR dealer over 58 customers and have told those people " they can be high maintenance but once you own one & experience the pure driving pleasure, capability and go anywhere in any weather , you'll deal with the frustrating software and high maintenance issues " .... my company has issues as well, but we don't do what JLR does, We do 2 repair attempts, if a 3rd happens we send a tech on-site with a brand new replacement , NOT refurbished ... and yank it out the old hardware and replace it . We deal with SMB customers to Wall Street clients and every industry , from a 1200.00 deal to a single $82M was my best deal closed. We provide credit card processing services , software,hardware , wireless and wired terminals, as well as e-comm software for major merchants/theme parks such as a major 1 in Orlando, and a very well known sports apparel and footwear brand in Oregon ( swoosh logo) . We also provide services to a major fuel brand in Houston with a yellow logo, which I have said to them it should be illegal to charge customers .10-.15/gal more for using a card.. and I was told " hence why our profit margin is higher than other brands " . holiday season from 11/1/2020 to 12/26/2020 we were doing $987 million in debit/credit and gift card transactions a minute, and had 24,000 people in 8 call centers around the world ready to handle issues, and yes they all get paid overtime to work as much as they want to .

When I called JLRNA , “ hello Mr Bxxxx, I see you’ve had a plethora of vehicles and 1 more on order here . “ I’ve had 1 other vehicle returned/bought back to LR , they & many survey companies know JLR is as highly problematic as a Benz or Bmw . You might not have issues how …. But you will …… As JLR rep said “ I can’t believe how different many issues you’ve dealing with I’m looking at all the repair orders , parts, software and tech notes . “

and again my last 2018 RR Autoboi full size ... I sold it to the master tech in 2020 with 384K on the clock and he still drive it today .......

and now Saturday & yesterday during the hurricane that was really barely a tropical storm , gearbox malfunction & ASLP malfunctioning. Gearbox goes into N on its own and then you have to shut it off , turn it back on and restart it again , and see if it will continue on . I’ll be dropping it off in 45 mins about to take a left to get on a highway and this happened and people were honking and I couldn’t move …. Thanks to it malfunctioning. it's also still doing the start-up and shutdown immediately when trying to go somewhere ... which I was told was fixed with the ECU updates.... it has not been fixed.

 

OK lets try this again... uploading video

 

I’ve read a lot of threads in my 20 years of cars… But this is got to be one of the craziest ever

 

I'm still at the dealership, since 8:15am,

They saw all my videos and the master tech took it in immediately to scan it for error codes.
He came back 25 mins later into the service area while the service manager and I were talking about the videos I took, and informed us that he made sure all the codes and errors were cleared before I took it home Friday afternoon. It now has 227 gearbox error codes, 31 engine ECU and 11 body control ECU error codes, and is waiting for the printer to print them all out. I asked for a copy of all the printouts he's gotten on my car since last Monday .

We then closed the door to the service managers office and they called a escalations number to JLRNA, we all talked for over an hour with JLR, told them that I'm not happy nor impressed with this 1 particular vehicle. I understand completely they've only made a certain number of the SVR , I get it's abnormal from the regular f-pace ... with that said , this many issues in 5400 miles is a major problem and concern about it's ability to go my standard 3-4 years or 200K miles. ... They finally said to replace the engine, body and gearbox ECU as well as the shifting module . All of which of course is back ordered from the UK, and the shifting module is part of the center console physical shifter ... of course mine is " oyster (white) stitching " and all the ordering system has in stock is red and tan stitched shift modules in stock , not oyster ..... just my luck . They then put us on hold and conferenced in the regional technical advisor & east coast factory technician . They asked a bunch of questions, about 15-18 questions, the dealership tech answered then he said " OK , I'll head up there , I need to look at this thing myself " . So now he's driving up from NJ to see the vehicle tomorrow. I said I will work from " remote " again and be here as well .All the videos I took are in 4K and 100-800Meg in size and the dealer nor JLRNA can get to the cloud link I sent to them to access the videos, but I airdropped them to the tech as well .

Then after the 3 of us hung up with JLRNA, chat for a bit about a loaner car , and if I needed anything out of mine... then my phone starts ringing with " Jaguar LR NorthAm " Caller ID. I picked it up and put it on speaker . They said they've been informed that this situation warrants a " buy back " , I told them that I understand JLRNA has issues I've owned 7 others before, I get it... and been in this situation before. I'm thankful that they realize this without 50+ phone calls, or return visits. I told them to just order me another one exactly the same , I'll drive this one until that one is in , and do an even swap .

So they are now working on 2 things, 1 getting the current 2020 SVR looked at by factory techs , and 2 ordered another exactly the same ......

They didn't have anymore service loaners , so they threw a plate on a 2020 RR sport hybrid for the evening or longer...

Will update this tomorrow

 

Good to hear! They should have offered to buy that car back. Quite frankly, it probably saves them a lot of time and money just to do that as well.

 

between the 40+ hours last week , today . Then parts thrown at it , now major ECUs need to be replaced and the factory tech suspects wiring harnesses could be an issue . looking at 140-200 hours of labor alone .

As I said the JLR customer relations “ I highly doubt this thing won’t make it my usual 200k miles or 3 years the way it’s going “