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No, it’s called being upfront, straight to the point , and no BSing around. It’s what New Englanders do . As far as the history of my vehicle I have clearly stated the history in this thread , it clearly shows I’m new here , and I have been 100% upfront in this thread. And BTW FL lemon law is nearly exactly like mine in NH , and frankly anyone with 1/2 a brain knows about the lemon law(s) , on any product some Manufactirers just don’t call it “ lemon law” they give 30,45,60,90 days to return if it’s defective.
As far as my character claims , I have spoken around the world at many IT & recently moved over to the 2nd largest card processing company in the world. I've been well known , very personable, spoken at IT conferences around the world on cyber security & data storage and have had as many as 119 direct reports that have given me the highest survey scores the company has ever had in leadership and awarded for leading the #1 team . I have reps all over the country that appreciate my directness and “northeast “ “ yankee “ bluntness . If you all claim it’s pompous or snarky …. Clearly you need to leave your homes a lot more often and interact with a lot more adults/people from around the country & world.... more than you have been. ( NOW THAT WAS "SNARKY" on purpose)
Ok
Last edited by JacksonvilleJag; Aug 24, 2021 at 05:48 AM.
I had my wife's 35t serviced last week. The dealership had a total of 2 new cars available, (1 E-Pace and an F-Type) due to the chip shortage. They expect new inventory in Dec-Jan....but, customer orders will take priority. If you order now you are looking at March, if you want a HUD??? Much, much later.
I then crossed the road to the LR dealership, if I wanted a Defender V8 I would be looking at 11+ months. Same story at the local Audi and MB dealers.
I spent 7.5 hours at the dealership , working from 1 of their offices, going out to the shop, showing the factory rep videos, answering his questions, and going for test drives. The priceless part of this after a test drive he updated some software in the dash ECU that controls a bunch of major functions in the car. After the updated was done processing and rebooting. He said " OK, let's go for a drive" , we get in , he goes to start it up and all the screens go black , no engine start, no nothing . Look on his face was pure " oh F#@^%#$@$K " mouth wide open .. and then said " well , I need to go call UK and talk to a few people " . I went back to my laptop did some work, made some calls. he and the master tech come get me , as we walked back into the shop the tell me that they found a power cable under the dash that was getting chaffed against 1 of the steering knuckles. OK build issue... I ask " well I guess the next question is.... how many more are you going to find under there, or anywhere else in the vehicle ? " .... " we don't know but it's running now " ... not the kind of thing you want to hear. We all get in , he goes to put it in reverse ... ding ding " gearbox malfunction " and stays in park .They leave it running with the portable hand held tech code reader connected. They look at the now 7 new codes and looked at each other and said " that a complete gearbox replacement , what the heck is going on ? " at this point it's comical to say the least .
I said to Bill the factory rep " Well looks like you should also place a call to the powers at will and get that replacement order put on rush " . He said " I can't argue with you on that one , I can't believe this I'm stunned , 5400 miles, 82 days into ownership and this is looking like a parts car quickly. I need to make some calls, we'll come find you in a bit " OK fine get on a conference call, I walked around the not full , but not empty parking lot on my call . I see them looking at me from inside , went back in asked them to give me 10 mins to end the call.
They can place the order for a replacement , but because of parts shortages for HUD, Meridian sound system, adaptive cruise , and few other things the earliest it was looking like was end of December and because it's " Ultra Blue" it has to go to the SVO department to be painted as well.
So now they said they've reset all the ECUs again, refreshed them all and it's running and moving again .I said I had to be on a call, let me know how the drive goes. As I was on a call I see my F-pace on a flat bed pulling into the dealership .... by this time it's 4:30pm I put myself on mute , walked over said " well I guess it was good that I had a call to be on huh? " they laughed said " it just died, like a complete power off while doing 40 mph " they pushed it back into the shop , hooked it up and couldn't connect to any of the ECUs, the battery was dead.
I said at this point , I'm going home
Next day I get a call from the Master tech , saying they've replaced the battery (3rd battery since I bought it) , got connected early this morning and let JLRUK remote into it , they looked around saw things in the software and were working on it from remote and didn't know how long it would be . I said no worries working from home text or e-mail me when you need me .
5 hours goes by didn't hear a thing , now the master tech knows where I live literally 4.7 miles from the dealership . I decided I wanted to go out and grab lunch, jump in the GTC4Lusso go to lunch, then decided to stop at the JLR dealer and see what's up , shop doors were open so I just drove in . The JLR factory rep looked at me and I said " and people say Ferraris are the worse in reliability , this has been sitting for 2.5 weeks, not on a battery tender started right up , zero error codes and no gearbox malfunctions " ... " well it's a very pretty car, and sounds great too " then updated me that they found 2 bad power relays so far, and were in the process of testing others, as well as physically looking at every wire in every wiring harness , due to communications errors and false readings. " I said " well I'm going get back into my unreliable Ferrari and go home laughing all the way " .. he didn't have anything to say ...
Today : They've removed all the seats , carpeting , center console , all interior trim, door panels , head liner etc and are still inspecting & chasing wires. The priority replacement order was confirmed and no build date yet .
I had my wife's 35t serviced last week. The dealership had a total of 2 new cars available, (1 E-Pace and an F-Type) due to the chip shortage. They expect new inventory in Dec-Jan....but, customer orders will take priority. If you order now you are looking at March, if you want a HUD??? Much, much later.
I then crossed the road to the LR dealership, if I wanted a Defender V8 I would be looking at 11+ months. Same story at the local Audi and MB dealers.
You might be waiting a while for a replacement.
Just saying,
wombat
As I was at the dealership all day Tuesday , they got a truck load of Velar's & sports in , no V8s, just base and mid-level specs , all white, black , silver or dark grey... Blah looking but they were happy to get inventory . the BMW dealer up here as a full lot of vehicles, I counted 8 8series , 2 7series ,and countless 3 & 4 series . Benz ehhh not a fan .. just like BMW, Benz has become dime a dozen like a Toyota or VW product.. Thats why I've stuck with JLR
I have to give you credit, you have a LOT more patience than I ever would!
I know the master Tech, he's driving my old 2018 with over 440K on it ( I put 387K on it and sold it to him) he's a great guy, listens to my concerns and knows how I drive , treat my vehicles, and how OCD I am about maintenance and cleaning it every week. He's just as meticulous as I am and He's always addressed my concerns with all my LR purchases and now Jag. I can't and won't go off on him, the dealer or now the factory rep. I've expressed my frustrations, and now he's even said " I complete understand your frustrations , I want to set it on fire myself " ..
The only ones I can blame is JLRUK and their ongoing horrible reliability , build and parts durability issues.
There is a time and place to go bonkers and become a lunatic ... I'm not at that point yet ... When I do the Sicilian/German ( father) Portuguese & purto rican ( mother) will come out ..... and it won't be a filtered/pleasant conversation
Last edited by Cwazyeurodrivr; Aug 27, 2021 at 09:14 AM.
Update... I decided to take the 812 out this morning and fill him up, I'll wash him during my lunch conf call and then pack for this weekend's charity make-a-wish Northern New England Ferrari club drive. I have to leave at 2pm to get to Hyannis, Cape Cod , then 35 of us drive into Boston for dinner for the night.. then Saturday morning we all drive to Bar Harbor Maine ( with like 4-5 stops if I remember right) and I stopped by the jag/LR dealer for an update.... after I filled up the beast.
You may need an adult beverage after reading this....
They've taken parts from a wrecked F-pace SVR that got insurance totaled ... and put them into my vehicle for testing purposes . They put the shifting module in, car shifted perfectly fine... They moved over power relays and power regulators, zero issues starting up. They've ordered, received & replaced 2 major wiring harnesses , the power cables from the battery all they way up front to the alternator and into the ECUs, and drove it around the parking lot without an interior in it . " Several times , never shut off, no error codes other than the missing front seat & overhead airbag warnings " ....
Now they've ordered and I quote " 81 different part numbers to swap out that have been flagged in a batch of VIN numbers for quality issues according to JLRUK " ... my question is .. WHY the flying #$@#@# , didn't JLRUK or JLRNA contact customers if there is a known issue with these flagged batches of parts from many other manufactures? why didn't they pro-actively search for this batch of VINs, contact every single customer or had the dealerships call each customer/owner automatically send the new parts & secure a loaner vehicle when a service appointment was confirmed and prevent client frustrations/ stress and issues?
I told the Factory rep to his face that JLRNA and JLRUK should be embarrassed and ashamed to promote " elite care " and yet this Bull#$@T happens ? tell your management & executive team if they reported to me , they'd be terminated , updating their resumes , filing for unemployment and I'd make sure the industry knew what happened by who and they failed to do their jobs keeping customers satisfied, and keeping quality control & Jaguar/Land Rover durability to the as advertised " world class customer experience " "
At 10;18am while I'm standing there I see " Jaguar Land Rover North America, LLC " calling my phone .. I pick up and it's Alexander from Executive customer relations , stating that this case has been escalated to the highest level at JLRNA , and that he would be personally overseeing the situation from here on out ... OK great .. we talk for a bit , told him to e-mail me and I'd send him the link to the cloud drive I setup for everyone to view the videos I took. more chatting " I see you've had 7 other vehicles with us , that's awesome that you for your loyalty " ..... then said " I'm going to fedex you a customer loyalty voucher for a significant amount off your next purchase " .. (my guess $1-3K at best )... aka they know I'm not seeing the replacement until beginning of next year .
We chat more , he said he sent me an e-mail with his contact information and I checked, he did... He also said that he would be in constant contact with the factory rep on-site and assisting in getting the new parts to my vehicle ASAP.. blah blah blah .. I said to him " I hope this call is being recorded " he said it was being recorded .. I said " good " I told him exactly what I said to the factory tech, about the issues with a batch of parts , and that people should be reprimanded if not terminated at the US corp level, as well as the UK corp level . Jaguar/Land Rover is a 98 years old, you'd think by now they'd learn by now, to take care of customer and prevent issues , be proactive and attempt to prevent issues or safety issues . By far, I'm NOT ... a happy customer by any means, love the brand, love the style of the vehicles, love the lifestyle ... but this has been by far the worse experience I've dealt with in my 31 years of purchasing vehicles . At this point I can honestly say this experience has been on-par with purchasing a GM or FCA product.
He apologized many times.. I said to him " actions speak louder than words. you've had this vehicle for 2.5 weeks now with the exception of me getting it back last Friday afternoon and returning it on Monday because of the gearbox malfunction issues , and the on-going brake issues that had to be put off because someone sent the wrong brake pads . JLRNA needs a complete restructuring and better systems in place if they want to make it in the EV space and continue their brands heritage and make it to 100 years for jaguar , and 50 years for LR. "
He swore up and down that he would call me Monday after lunch with an update . and ended the call..
I looked at Steve and Bill and said " is there anything you need from me ? " Steve jokingly said " your old RR is running great! Needs an oil change though " .. I looked at him and said " I'll be driving that all weekend ( pointed to the 812) , but I'm going to go up front and ask if my 22 RR SVA has a build date on it yet " ... Shockingly the start to build date was 10/4/2021 ..
Well I'm off to my 2 hour conference call/wash the 812 for the weekend project. Hope everyone has a great weekend and I"m very very glad this hot humid gross weather is moving out of the area tonight !
The Vehicle is still in the shop and hasn't left. They are still waiting for parts . I was told they closed it up and put it on dollies and physically pushed it out of the garage until they got parts in from the UK.
JLRNA is supposedly trying to locate another one with same options , and color . I told them I would be open to the orange or British racing green only, if they couldn't get a ultra blue. I don't want to be like all the other normal cars in New England (Grey, silver, black, white ) They found an ultra blue but it didn't have the same options as I have in mine. Last I heard on this past Friday they found an Orange SVR totally loaded in Indiana that a customer cancelled the order on , and JLRNA and my dealer are trying to get that car from them.
Last edited by Cwazyeurodrivr; Sep 21, 2021 at 07:17 AM.
Hey Parnelli, I would say if you In you vehicle & drive more than 3 hours at a time , like I was doing before the dealership has had it a month now , Do not get the SVR unless you want it for pure fun factor for your drives. The performance seats are do not provide enough cushion on the bottom . I'm not a " dad bod" but I am getting older ... almost 6'2 189lbs , wide shoulders , with shoes on, 6'4 with shoes on with long legs , and after 2 hours of driving I'm doing the butt cheek shuffle. 3+ hours and I want out of it .
If you live where is you get snow fall more than a couple of inches Do NOT..... DO NOT get the 22'' wheels , you can only get Pirelli tires to fit them and we all know Pirelli tires don't wear as well as the should, have weak side walls, and they are horrible in the snow, The P-winter tires aren't good either. I've been e-mailing Nokian Tyres ( yes that is the correct spelling for the brand and Europe ) , telling them they need to make the WRG4 in the 21,22" sizes , as well as someone I know that is a US brand rep for Vredistien tyres and he's trying to get me some tyres for the winter in my 22'' size , which it's gladly pay for because Vredistien tyres are really really good.
Now I 'd nightly recommend what Jag is now calling the " hot climate pack" which is the additional HVAC filtering & ionization , which I have & you do not smell anything from the outside with it on, and I you'll also have reduced dust in/on the interior .
The 9825 sound system is OK, it' nothing to rave about though , better than the base system
the head display I've had on almost all my vehicles since 2015 & love it
the "luxury pack" some options are not "standard" some are part of other packages from what I can see
Carbin fiber finisher , in my opinion is a waste of money ,
Heated windshield , I'm in New Hampshire that is the first thing I've ordered on range rovers, and glad the jag has it.
if you keep the SVR under 80, I've pulled as high as 26.7 mpg, 80++ barely 16 MPGs as I've told friends " it will pass almost anything , but every 8th gas station " . The SVR is fun , but when my 22 RR SVA comes in I'll be switching to that as the " daily driver " for IRS write off reasons ( wink wink nudge nudge) , and SVR for fun factor days & weekends . I'm also selling the 2017 911 this coming weekend , I got almost triple what the dealership wanted to give me as a trade , used 911's are white hot for pricing right now , I've also put the f-type up on auto trader just or the heck of it , and 9 hours later... someone is coming to see that tomorrow .
Anyhow back to the F-pace SVR , stick with the new infotainment system and software for sure , the old system SUCKSSSSSSSSSSS .
Great feedback!! Yeah unfortunately I live where there can be a lot of snow in the winter. Wisconsin.
I love the look of the 22 inch wheels
(would be the only size I would consider)
but I was concerned they would be an issue in the winter time. Sounds like that would be the case.
I am assuming the SVR comes with all season tires but doesn’t sound like they would work well in the snow?
The 911 market is definitely super hot right now. I own a very low mile 2015 911 C4 S in the ‘paint to sample’ color of viper green. Continually getting unsolicited offers on that car from buyers.
I agree with Cwazyeurdrivr with the options. Have almost every option and happy with them all. Didn't get the carbon weave and agree it's a waste of a couple grand. I don't have heated windshield, but I live in Florida so not an issue. Had it on our previous S model though and it worked well when we visited family in Wisconsin and taking our daughter to college at University of Delaware. I will say that we got caught in a blizzard coming back from Delaware to Charleston and I thought the handling on the 22's in six inches of snow on the highway was quite remarkable. Didn't have any problems staying on long after most traffic left. Pirelli all season comes standard, but Pirelli also makes a winter that reviews really well. Toyo also makes an all season that fits, but I have no experience with them. For me the seats were comfortable for the entire trip, but I'm 5'9" at 180 lbs. I would suspect that the longer leg folks wouldn't fare as well. Some of the options are dependent on your lifestyle too. For example, the Activity Bracelet and tow hitch, and roof rails are must have for us. It tows really well, but mostly we use it for a hitch mounted bike rack.
I get 186" of snow a year in New Hampshire, 2-3 inches of snow , no issues getting around . more than 6" forget it on all-season tires up here in " snow country ", AND for 3 weeks this past winter New Hampshire didn't get above 5F , wind-chill at times was -50F . If you drive north of Franklin notch , NH and you don't have winter tires on your vehicle the NH state police will determine if you are able to drive at your own risk or tell you to turn around, during certain winter storms they actually have safety checkpoints in the middle of the highway to check your tires and tread depths, due having to do emergency rescues from people with all-season tires spinning out and landing in a ditch or wrapped around a tree, or hitting a moose because they couldn't stop. Watch videos on winter vs all-season tire testings , you'll be amazed at the difference in braking & traction .
I always ... ALWAYS put brand new winter tyres on between t-day and x-mas each and every year for peace of mind. The parts manager since 2004 at LR Bedford, knows don't even ask, just order Nokian or Vredisten winter tires after his long t-day weekend for me & then call me that they are in. I'm a very spirited driver, I'm almost always 20-35+ over posted speed limits in any weather . That SUV in the far left lane in the middle of a snow storm, while others are in the 2 ruts in the right lane... Thats me doing 70+ in the snow & have " excessive speed in winter conditions " tickets to prove it.
The Pirelli winter tyres are good ( summer are barely good, def not great rather have Micheln and look at Ferrari that was in bed with Pirelli for 2 decades and now Michelin gave them tyres to test and now Michelin is standard out of the factory) and all-season p-zeros are borderline crap once you get under 60% remain tread but still have weak/highly flexible sidewalls hence why F-pace SVR requires 45lbs of air , 5 lbs shy of the max air pressure for the p-zeros , Jaguar is trying to compensate for the weak sidewalls ) , they aren't nearly as good as Nokian Haka winters or Vredistein Wintrac pros . The reason is, the Pirelli tires cannot withstand temperatures below 20F , where the Nokian and Vredistein can due to the compounds they use . Keep in mind Nokia & Vredistein tires are designed , tested and in Finland , and tested in the arctic circle . Pirelli uses labs, simulated winter testing , and at freezing temperatures test tracks. Now keep in mind, the IRS has audited me 4 times in 10 years because they didn't believe the amount of miles I put on a vehicle , 2018 I put 4 sets of tires on my Range Rover , and put 145K miles on it that year and Mile catcher app to prove the miles I drove. My CPA said the IRS auditor asked " did he sleep in this vehicle as well? " , then showed all the business travel expense reports and hotel receipts . Cases were closed within 45 mins .
As far as the options , it's a tough call, you have to pick what you want and need. For me the best sound system possible is #1 on my list due to the amount of miles I drive. then add in all the rest of the stuff I want or need. Don't get me wrong I love the SVR's speed and OK handling ( it could be better, with a better tyre) , MPGs are decent , still better than a full Size rover . I got the F-pace because of the design and color , it's not the normal & boring Audi, BMW, Porsche , Benz, Ford, GM, Jeep dime a dozen black, silver, grey, white SUV around me on the roadways.
Today I was told that the Factory tech and the shop master tech installed the new wiring harnesses between the engine , gearbox, and dashboard/center console , gearbox shifting module ( with tan stitching , not white like the rest of my interior which should look weird ) , put in the new Engine ECU, body control module , ABS module, New battery ( 3rd battery now) , new alternator .... and my SVR " is moving and driving without any error codes or issues so far, we are putting the rest of it back together and will be driving it for the next 2 days at least "
I also told them that the used sport I'm driving today told me it needed service and the rear brake pads are worn .
After the dealer had it for 5 weeks, 2 factory JLR techs working on it, 31 part numbers replaced , I now have my original Space SVR back . They asked me to take it back and drive it for the weekend to see how it works out. They put 159 miles on it since I dropped it off . So far no warning lights, no squealing brakes, but the infotainment screen still freaking out.... BUT I was told a complete software update is being released for all JLR products on 10/12 , so everyone should be checking their vehicles for any OTA update Tuesday .
we'll see what happens, I'm cautiously optimistic. Told the service manager to have a loaner on standby for me
Well I had my original SVR back for a little over a week, and then the " gearbox malfunction " warnings came back , infotainment system was dead , on a bunch of start-ups, and on the way home from the office 1 day , in lovely Boston stop and go traffic .. " gear box malfunction " came on and it went in natural on it's own and refused to go into any other gear. Even shutting it off and turning it back in the middle of the highway it wouldn't move . I hit the emergency sos button , they sent a flat bed and towed it to JLR Peaody, Mass. They looked at it and called JLRNA technical support and were told not to touch it , it was then towed to JLR Bedford NH where it's been getting all the parts thrown at it. 2 days later I got the call from JLRNA asking what I'd like for a replacement and they are going to be " giving a significant loyalty discount " . So they are now looking for a Full-size Range Rover Autobiography for me , I had great luck with the last 2.
AN update, after going back and forth with JLRNA about how much they owed me , they finally gave in once I said " I'll remove the dozen of YouTube videos I posted if you get this done in the next 24 hours " I sent that at 3pm via e-mail. At 9AM the next morning the paperwork was in my e-mail with what I wanted back from them.
The deanship found me a 2021 Range Rover Autobiography, but they also told me about the 2022 Range Rover redesign was announced, SO I said fine I'll look for a 16-18 month vehicle to drive until JLRNA works out all the bugs in the new one...
SO I have purchased a 22 Porsche Cayenne Turbo, had them ceramic coat it and put winter tyres on it. It was a customer order that was cancelled , and the only brand new Cayenne in the country . The road noise, at 75+ is MUCH less in the Cayenne Turbo than the F-pace, yes it doesn't have that SVR bark, but it's just as fast , rides and handles 6X better than the SVR Face. The infotainment system is light years ahead of anything JLR has put out , my only complaint is that Porsche doesn't have remote start option in the app.
