F-Type ( X152 ) 2014 - Onwards

InControl activation failure

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Old Jan 16, 2020 | 08:39 AM
  #1  
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Default InControl activation failure

So, I have a problem. What I did, I installed a Data Sim Card from a local provider inside the slot between the seats. But no way to make the procedure with the orange button under the Jaguar Service plastic cover. So, it seems that there is a second SIM card build inside the vehicule (where?) and this second Sim card from Jaguar make the activation. But the problem seems to be related, as I imported my car from Germany to Luxembourg, directly nearby, he may try to connect to the internal SIM card by german provider and no roaming.....
So that may be a reason that he refuse connection. Now I am searching for a solution. Must I drive to Germany ?
 
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Old Jan 16, 2020 | 10:46 AM
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I would go to your local Jaguar dealer and get them to fix it.
You could try this first....
This from Owner Information.....
If your Retailer has not pre-registered your account, or if you are not the first owner of the vehicle, then you need to visit: www.jaguarincontrol.com/owner to create an account. Once the InControl account has been created, follow the on-screen instructions to connect the InControl account to the vehicle and to activate the services on the vehicle.

https://www.ownerinfo.jaguar.com/ select desired language at top.
 

Last edited by malbec; Jan 16, 2020 at 10:51 AM.
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Old Jan 16, 2020 | 02:35 PM
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Originally Posted by malbec
I would go to your local Jaguar dealer and get them to fix it.
You could try this first....
This from Owner Information.....
If your Retailer has not pre-registered your account, or if you are not the first owner of the vehicle, then you need to visit: www.jaguarincontrol.com/owner to create an account. Once the InControl account has been created, follow the on-screen instructions to connect the InControl account to the vehicle and to activate the services on the vehicle.

https://www.ownerinfo.jaguar.com/ select desired language at top.
Yes, I did open a new account on the InControl website. But I am not arriving to register my car. I begin to understand that this has nothing to do with my own data sim card, but with the build in Sim card in the telematic module. This may be configurated different from one country to another. I suppose that my exported car has a german provider to connect over the telematic module and not a local here, and anyway with such small country I am even not sure if some services exist... I will tomorrow contact my german dealer and ask what to do. And as I have an appartment in Germany I could perhaps activate it on place. Anyway is just needed for activation of the service, emergency call 112 is common for most Europe countries anyway. I will see and report.
 
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Old Jan 16, 2020 | 02:46 PM
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Jaguar Assist is not 112
https://www.jaguar.com/Images/Jaguar...660-555966.pdf
Looks like you have to use the German number 8001836888
outside Germany 4986743284082
 

Last edited by malbec; Jan 16, 2020 at 02:53 PM.
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Old Jan 16, 2020 | 03:47 PM
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Originally Posted by malbec
Jaguar Assist is not 112
https://www.jaguar.com/Images/Jaguar...660-555966.pdf
Looks like you have to use the German number 8001836888
outside Germany 4986743284082
Thanks,
good to have a list of the international Jaguar Service numbers. But with 112 I was thinking at the SOS call in Europe that you can compare to the 911 in USA.
I found also a description of the Telematic module from LG that seems to be used in Jaguar cars till today.
https://fccid.io/BEJTL3TNB/User-Manu...Manual-2874296
 
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