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Duprey26, TXJagR and Mulmur - Thanks so much for sharing your positive experiences of both the dealers and Jaguar Corporate.
I know that Jaguar do sometimes get it right and that there are good dealers out there, unfortunately as with most forums its always the bad that we seem to focus on.
Hi Foosh,
ok so looks like we have differing viewpoints, fair enough.
In all honesty though, after 9 years on this forum I've seen thousands of negative posts about dealers ( so many dealers nationwide, with the exception of only a few here n there ) more so than negativity towards Jaguar.
I was speaking with the UK Jaguar CRC today as it happens, we're actively trying to get a dedicated CRC rep for the US / Canada, so that as a company they're actually exposed to much more feedback.
It can only be good for all concerned
Here's hoping...
Jim, I sincerely applaud your efforts in finding a dedicated rep for this forum. Even though it's too late to help me at this time, all other forum members would greatly benefit by having such a rep.
Corporate must have some type of guidelines and practices for all dealers to help promote Jaguar so there won't be as many (none would be best) negative comments about those few dealers whose poor customer service only promotes bad feelings for the brand.
Thanks Jay, appreciate the comments.
Sometimes it's like hitting your head against a brick wall, but to be fair, it's the same with almost every multi national blue chip company I ever came across.
If the end result is a no, well at least it won't be for the want of trying as they say.
I service with a dealer that had not sold me the car, in fact they walked me on a deal. They have been great and no mention of where I bought. Your best bet is always a good dealer to deal with the manufacture on a one time issue. When you go direct, unless you have a lemon or terrible dealer, they are reluctant to create a precident nationally. Also Jag has become very small volume and they are all in it to make money and that affects what anyone will do. The dealer is not going to spend what Jag won't reimburse. Reality! I've owned a lot of foreign sports cars and this is one of the best. The worst I had was a leased Porsche I gave back and told them to sue me after 3 months and a blown engine they blamed on me, they never sued!If you are really unhappy with the car take you lumps and move on. A dealer would probably help get you get into a new car.
Thanks Jay, appreciate the comments.
Sometimes it's like hitting your head against a brick wall, but to be fair, it's the same with almost every multi national blue chip company I ever came across.
If the end result is a no, well at least it won't be for the want of trying as they say.
Jim, as an owner of 2 Jags, 2015 XJL and a 2015 F type s, I get it from both a "corporate", and a "dealership" network perspective. I question forums since they allow the negative to outweigh the positive, or personality conflicts come to play. However, you seem to keep a good discipline here. Please allow me to weigh in on a few points from the US perspective.
1. - I have been in corporate America for 38 years now, all major global companies of international reputation. All from multiple distribution channels, and dealer interactions, i.e. the good, the bad and the ugly. Pointing a finger at the "complete" distribution network or the "complete" corporate center is a mis-perception. It is always a "blend" with give and take from both ends of the equation. This is true, hands down without fail.
2. - The automotive industry has taken a huge beating over the years, especially US mfg., i.e. GM, Ford etc. Ford has worked it's way back amazingly, but the others still have a problem with customer service. Audi, Mercedes, etc. have it right, despite costing a fortune to fix post warranty.
3. - My personal experience with Jaguar has differed from my previous experiences. Yes, I also got the "customer service" rope a dope, but after all of these years in industry globally, I "SHOULD HAVE KNOWN BETTER" on how call centers are structured. I should have, and am currently dealing with my "dealer in NJ", who has provided thus far nothing but excellent customer service beyond the sale!!!
4. - My main issue with Jaguar is the constant push off of dealing with the Audio issue(s) on the F-Type. I get sick to my stomach hearing those who put emotion into "my stereo is fine, what is the issue here"? or emotion on how to deal with the issue. One member actually private messaged me to say how tired he was of the emotional responses on the forum, thus the gentleman thing to do, private message me.
5. - I am dealing with my distributor, in New Jersey, one of the finest in my area. The level of responsiveness has been nothing short of stellar, albeit I have not received "yet" what I want, but they are working with Jaguar Mfg. rep on the situation.
In summary, your approach to Jaguar is perfect from my experienced vantagepoint. It takes time to set up a job description, hire the right skill set, and get this into play. However, having a professional set of responses for a mfg. to refer and react to accordingly is the key to "mutual" success and continual upwards progression.
I do hope that Jaguar takes the "leap" (pun intended) to move forward on this, and anything that I could do to help from the US/NJ perspective, please let me know. They are a great brand, and progressive. Look at their product, which is stellar to say the least. A few issues here and there, but overall coming out of a Mercedes 550 SL, and an Audi A7, I am not yet dissatisfied. Merely trying to get one issue fixed with the audio, and I feel confident that we will arrive once the blend of me, the customer, the dealer, and the mfg. rep align our heads around the issues(s) with the audio in the "F" type.
Good Luck, and reach out if you would like an assist on the North American front with Jaguar.
Thanks for running a great forum Jim, I truly find it informative and helpful as a dual "Jag" owner.
Jim, as an owner of 2 Jags, 2015 XJL and a 2015 F type s, I get it from both a "corporate", and a "dealership" network perspective. I question forums since they allow the negative to outweigh the positive, or personality conflicts come to play. However, you seem to keep a good discipline here. Please allow me to weigh in on a few points from the US perspective..............
Thanks for running a great forum Jim, I truly find it informative and helpful as a dual "Jag" owner.
Thanks slojotaa - what insight you have. It is as you say a blend to quite some degree and possibly never truly one or the other. In fact I've seen it myself where an owner can actually either make or break certain scenarios and make things happen, or by their failings / attitude get nothing.
It shouldn't really happen, but this is real life we're talking about here. Perhaps I'm lucky, I generally don't take no for an answer, coming from a sales background a no to me means ask again in a different way until you get a yes, it's mostly always worked for me.
I've worked in the engineering /construction supply industry for 20+ years and have covered both sides of the fence, from large National OEM manufacturers, to small family run aftermarket supply companies.
I've seen decisions take weeks / months with almost no end in sight, people having meetings about meetings and getting nowhere, really slowly, all with massive overheads that all have to be paid for, hence the very expensive parts.
Then, the smaller family run aftermarket suppliers where things happen almost instantly and the market price is what the market will stand, not cost + 60% or more.
I'm still talking with Jaguar and their advertising / marketing company on a collaboration of sorts and genuinely do hope to move forward at some point, sooner rather than later, all being well.
I would ask people to bear in mind, that as far as I know, it's highly unusual for manufacturers to get involved with forums to this degree, and we're quite lucky to be where we are. I guess I would say we're at the forefront on this interaction, certainly IMO.
I hope to have further conversations on this very issue next week to see how / if we can work together much more closely, for our mutual benefit.
Re the forum and how it's run - Thanks for the kind words. To be fair that's as much down to all the great mods who give of their time selflessly for the good of the forum and the marque. There's also some great regional coordinators making things happen for the members at local level with meets and the like. The friendly warm and welcoming atmosphere has permeated and the veteran / senior members are in that mind set and like the forum just the way it is, policing it and advising of any issues as and when they arise....we try to deal with them as quickly and efficiently as possible. It's generally a decent and informative place to be without too much hassle and no mods running around with big sticks ( although some may disagree..lol )
Hi Mark it is the two images on a drive of that cracking F type rear and side view cracking photo
I found them on a google search Mark, Did you take the two photos Mark and if you did have you given permission for any reproductions or commercial work of them before. that you know of.
Hi there, I took both photos and they are of the car I owned at the time. I've not provided any commercial or production usage rights. Hope that helps. Mark.
Thats great Mark thanks for the response, It is much appreciated. I am an illustrator and have been passed on this image and told it was a 3D render as an example of somebodies work to look at, I looked at the info file on the image and saw it was a photo did the search in google and found the site. The problem is the person who submitted the work also submitted one of my designs as well. which made me check.
But they really are fantastic photographs Mark, having such a cracking subject helps.
Very Best Regards
John
to my experience, in the kingdom of Bahrain, Jaguar dealer was the worst I've dealt with, and trust me, I've worked with Nissan, and they were much better. I had to escalate multiple times to the JLR Regional office, and couldn't get any good or even satisfactory resolution, and that was after the car had spent four months at the dealer. surprisingly this is the same agent for BMW, JLR, min, Ferrari, Maserati, and Rolls Royce.
After such experience, this is going to be my first and last Jaguar, and probably the last car from this agent.
After such experience, this is going to be my first and last Jaguar, and probably the last car from this agent.
I'd say you've got that the wrong way round - it should be the last car from that agent, and only possibly your first and last Jaguar. Most of us here have had few issues with the F-Type, and those that have had issues have usually had them dealt with successfully. Sadly, it's the dealers that can spoil the ownership experience, not the cars.
to my experience, in the kingdom of Bahrain, Jaguar dealer was the worst I've dealt with, and trust me, I've worked with Nissan, and they were much better. I had to escalate multiple times to the JLR Regional office, and couldn't get any good or even satisfactory resolution, and that was after the car had spent four months at the dealer. surprisingly this is the same agent for BMW, JLR, min, Ferrari, Maserati, and Rolls Royce.
After such experience, this is going to be my first and last Jaguar, and probably the last car from this agent.
Don't blame Jaguar for some of their dealers. I've dealt with dealers in Charlotte, Charleston, Jacksonville, Tampa, and Dallas in the US. Charlotte has been the best for me, while Charleston, and Jacksonville have been great. Dallas is horrible. Incidentally, the Jaguar dealership in Kuwait is fantastic. I've been there several times, and they put on the best Art of Performance tours at the new Kuwait Motor Speedway I have ever seen. Been to it twice now. You could drive back to Bahrain from Kuwait. You might even talk me into driving back with you. I love visiting Bahrain.
Don't blame Jaguar for some of their dealers. I've dealt with dealers in Charlotte, Charleston, Jacksonville, Tampa, and Dallas in the US. Charlotte has been the best for me, while Charleston, and Jacksonville have been great. Dallas is horrible. Incidentally, the Jaguar dealership in Kuwait is fantastic. I've been there several times, and they put on the best Art of Performance tours at the new Kuwait Motor Speedway I have ever seen. Been to it twice now. You could drive back to Bahrain from Kuwait. You might even talk me into driving back with you. I love visiting Bahrain.
Originally Posted by scm
I'd say you've got that the wrong way round - it should be the last car from that agent, and only possibly your first and last Jaguar. Most of us here have had few issues with the F-Type, and those that have had issues have usually had them dealt with successfully. Sadly, it's the dealers that can spoil the ownership experience, not the cars.
Where I live we have only one agent for each brand, so there is no competition among them, when you're the only agent you tend to have a take it or leave it attitude
Here's a view from the other side of the pond in the UK. I'll try to keep this factual and avoid opinions.
I was a Mercedes AMG driver and knew nothing of the F-Type and Jaguar. Saw and heard an F-Type and decided to take a closer look. I found a spec that looked ok (9 months old, 380 AWD V6 Coupe) at a dealer in the East Midlands and booked a test drive. With hindsight, test drives are all about look and feel, and pay little attention to detail. The dealer gave me a good vibe, the car was a hoot, and after a blast on local roads I made a buying decision. So far so good. In the next few days as an owner, I noticed 'oil overfill'. As you know, the handbook says 'Do not drive. Call for assistance.' Jaguar Assistance came to my home and sucked out 220ml of oil to get an 'ok' reading. I then noticed different makes of tyre on the front axle. Probably illegal but certainly dangerous on a performance car. To cap it all, the rogue tyre had a bulge on the tyre wall. Then I noticed a cut in the centre tread of the rear offside tyre, deep enough to see the cord.
My costs were mounting up, then I noticed cuts and small holes in the leather at the side of the driver's seat. I decided that a contribution from the dealer would not be unreasonable, and the dealer manager agreed. He always seemed to be in a meeting, or on holiday, or if we did talk, he hadn't done what he'd promised. I got hold of a contact in Jaguar Corporate (Mary Kate) and boy did she get things moving. It still took over a month of pushing, but the dealer finally provided a contribution towards 2 x new tyres, leather repair, inconvenience and hassle. I (wrongly) assumed that the dealer would do a pre-sales check so that I didn't have to. Lesson learnt.
Roll forward to the 2 year service. I booked in with my local Jaguar dealer in Swindon. I paid £426 (!) for a simple oil and filter change. When I got home after the service, I noticed 'oil overfill'. I called the dealer who sent a flatbed truck to collect the car. It was returned later on the following Monday, too late to start my planned driving holiday in Wales. Then it gets weird. I received a forensic technical report from the dealer proving it was oil overfill. (I already knew this.) Then nothing. No apology. No attempt to restore my confidence and keep me as a customer. The silence was deafening, so I sent an email the the dealer business manager, explaining what happened, my ruined holiday, and that I expected an apology. I even sent a draft of what an apology might look like. They copied and pasted my apology, signed it, and sent it back to me!! That was a sincere apology. Not!
That was last July and I'm still fuming, but I had some consolation recently. I received a message from Google to say that my one-star review of the dealer had been viewed by 500 people. I now use an independent Jaguar specialist, servicing to Jaguar spec with Jaguar parts to meet warranty conditions.
Summary:
The F-Type - Brilliant. Beautiful. Fantastic. Love it.
Jaguar Corporate - In a word, outstanding. They couldn't do enough for me.
Jaguar dealers: Oh dear. Awful to mediocre is the best I can say.
This is just my experience. Hope yours is better than mine. Go well and stay safe.
Last edited by planet_FType; Apr 24, 2020 at 11:44 AM.
