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The most STUPID response I have ever received from JLR!
This is the most STUPID response I have ever received from JLR - which is saying quite a bit!
It started out with a simple request:
***Customer Question***
- How many 2018 F-Type SVR's were produced internationally and how many just for the U.S.?
- How many 2018 British Racing Green F-Type SVR's were manufactured internationally and for the U.S.?
I need this information to complete the history of the car and the validity from JLR that it is a "one of one" 2018 BRG F-Type SVR Coupe. Please Help!!!
***JLR Response***
Thank you for contacting the Jaguar Customer Relationship Center. I appreciate your inquiry. I regret to advise we do not release this information, so as not to unfairly value certain vehicles over others.
Sincerely,
Danielle Carey
Customer Relationship Center Representative
Jaguar Land Rover North America, LLC
***Customer Response***
Are you kidding me? That is the most ridiculous and nonsensical response I have ever heard - which has become all too typical from JLR! JLR sells a high end exclusive exotic car to people who inevitably will show them at concourses across the country yet you don't support providing documentation about them under the guise of "not releasing this information so as not to unfairly value certain vehicles over others"? Really??? Have you ever heard of Barrett Jackson car auctions? Every car that crosses the block is valued by its EXCLUSIVITY".
The whole point of purchasing bespoke high end halo vehicles IS TO VALUE THE VEHICLE OVER OTHERS! I paid a very hefty premium for a special ordered SVO "custom built" BRG F-Type SVR. And now, the company that I purchased it from won't even share the "exclusivity" that came with that purchase?
JLR you need to get your s**t together and stop playing these childish "I know but I'm not telling you" games with your customers. It is relatively easy to get production and option code numbers for Corvettes and many other domestic and foreign sports vehicles without the lame excuse of "unfairly valuing certain vehicles over others".
This is pathetic!
***JLR Response***
Thank you for contacting the Jaguar Customer Relationship Center. We do apologize for any inconvenience. As stated before this is not information that we can release. There is no way of escalating this. We will document your concerns.
Thank you,
Lucia Soriano
Email and Correspondence Specialist
T: US: Land Rover 1-800-637-6837 or Jaguar 1-800-452-4827, Option 9
T: Canada: Land Rover 1-800-346-3493 or Jaguar 1-800-668-6257 Option 9
F: 888-410-0938
Been there and done that to get the BRG. I contacted SVO U.K. directly after two years of hearing "you can only get the colors that are offered in the brochure" from the dealers. I emailed my appointed Global VIP Client Relations Manager Special Operations who oversaw the build but now that the car has been delivered, sadly he won't return my emails either....
Some time back I started my acronym of WAD (we are doomed). Unfortunately it has eveloved to a not so infrequest WARD (R Being really). And yes I now sometimes have to throw out the WAFD (use your imagination). I think your experience suitably deserves one of these!
I am very much of the opinion that Jaguar stops caring about you as a customer once youve completed the purchase of your car. Though in this instance it appears they might have stopped caring about you before you bought it... Regardless, each time I see someone post something about how helpful JLR was for them, I cant help but laugh and think about how they refused to tell me where my car was for two months while it was sitting in a shipping yard in Baltimore with a bricked TCU. That car took 9 months to make it to a dealership after it arrived in the US! Im obviously an avid fan of the F-type, but Jaguar will never get my money for a new car again.
Actually the answer was a far more nonsensical - "we don't know". But they didn't want to admit they never count....we Brits leave that to the Germans with their Big Sparken Spitzen Data Machinen
And I can't imagine nobody else hasn't requested the iconic BRG in the SVR.
Last edited by stmcknig; Jan 28, 2019 at 04:15 PM.
"And I can't imagine nobody else hasn't requested the iconic BRG in the SVR."
I don't know about that. It took me a full two years and a bunch of $$$ (I was planning to fly to the U.K.) to cut through all of the barriers that JLR hides behind ranging from their dealers to their third world Customer Support Team. All telling me "It absolutely cannot be done if BRG is not offered for the SVR in the brochure and the request can not be escalated". Well, maybe someone from the JLR Head Office in the U.K. needs to educate the folks downstream that such requests are accepted...? Or maybe (as is rumored) too many options in the paint department don't sit well with the current factory capacity. The 2019 SVR was briefly offered with an array of colors which included 3 different finishes (like the other F-Types). That lasted just a few days before the configurator was quietly changed and the paint options for the SVR were cut back to just 7 colors...
It seems tacking “USA” on the end is where it goes pear shaped - JaguarUSA, AudiUSA to name my experiences. They’re like rogue teens doing things that would make their parents fume and facepalm in equal measure...
It seems tacking USA on the end is where it goes pear shaped - JaguarUSA, AudiUSA to name my experiences. Theyre like rogue teens doing things that would make their parents fume and facepalm in equal measure...
Unfortunately not true I'm afraid to say... Sticking Customer Services after Jaguar be it US or UK is where it goes pear shaped!
I can't compare it with any other brand as i've never bought new before, the product form JLR is good, the rest is......
I'd like to add a positive note that they were good when I rejected our first F-Type a V8S, after the three years though...you're on your own!
Actually the answer was a far more nonsensical - "we don't know". But they didn't want to admit they never count....we Brits leave that to the Germans with their Big Sparken Spitzen Data Machinen
And I can't imagine nobody else hasn't requested the iconic BRG in the SVR.
Heaven is where the cooks are French, the police are British, the mechanics are German, the lovers
are Italian and everything is organized by the Swiss.
Hell is where the cooks are British, the police are German, the mechanics are French, the lovers are
Swiss, and everything is organized by the Italians.
This isn't quite the quote I was looking for, but you get the idea
The most STUPID response I have ever received from JLR!
