Originally Posted by mc5mojo

I have excessive tyre wear so they want to check the alignment and suspension. I am talking directly to Jaguar because the dealership does not know the cause so asked me to call Jaguar.

They initially told me the alignment was not covered under warranty. I have had to send them several pages of their warranty book as they do not know their warranty very well.

Here part of the email from the Customer Relationship Centre
As per our previous conversation, we would need you to bring your vehicle to one of our authorized JLR dealers. That being said, you would be responsible for paying the diagnostic fee, being that this is something that the dealership requires in order to successfully diagnose the vehicle.

And from the executive office
For all other non-minor repairs, there is a charge for repairs and a diagnostic fee. Please do let me know if you have any further questions and I wish you a good weekend.

This whole thing has left a bitter taste in my mouth with regards to Jaguar.

I have spoken to the dealer and they are not going to charge me. I am just wondering if anyone else has heard anything else so absurd. During my conversation with Jaguar I asked them if I brought my brand new Jaguar into a dealership because the engine was making a loud knocking sound would I need to pay a fee. And Jaguar said yes you would need to pay for them to diagnose the issue and then they would cover the repair. They do not cover diagnostics.