My 2009 X358 is with the main dealer to have Exhaust Downpipes replacement due to a Leak, costing €1,341 Euro. While working on the car, the technician sheared a bolt on the Turbo, so they need to replace the bolt and fit a new Gasket. They have told me that I will need to pick up this additional cost (+4 hours Labour + Parts). I am not so sure I am fully liable for this. Where do I stand ?

 

Tell them to fix it at whatever cost. You want them to go ahead and make it right without a sense of animosity from you. So they will do a better than average fix due to your cooperative nature.






I think when the time comes to pony up your bill will be courtesy discounted accordingly if the service write is worth his salt.
Pay with credit card to have ability to dispute.


Contact regional zone office with complete narrative of circumstances and your bewilderment at being charged full boat if this winds up being case.
Put in a dispute if unsatisfactory results with all narratives, estimates, POs and ROs with notes taken of who what where why and when for telephone calls and meetings.


Best wishes getting it sorted out to where vehicle winds up 100% whole regardless of tact taken.

 

Did the bolt shear off as parts were being disassembled? Or reassembled? If fasteners are broken on reassembly I can pretty well assure you it was clumsy workmanship.

Are the bolts in that area badly rusted? If it was badly rusted and he 'went after it' like a crazy man then that, too, suggests poor workmanship.

OTOH....I've broken off a few rusted-out exhaust bolts over the years despite my very best efforts to avoid doing so. I didn't consider myself to be clumsy, or incompetent, or negligent.

It would be nice to talk to the mechanic and find out what he did in an effort to *avoid* shearing off the bolt but you might never get to the bottom of this.

Cheers
DD

 

While removing the Exhaust Downpipes, the mechanic sheared off a Bolt for the Turbo. I am not sure why he would need to remove the Turbo, if he was replacing the Downpipes for the Exhaust. He said they did not have a replacement Bolt or Gasket in stock, so they needed to keep it overnight and fit the Turbo Bolt & Gasket when they arrive tomorrow.

 

You have a 2009 X358 with a turbocharger on it? I have never heard of one.

 

X358 Model has a 2.7 L TDVi AJD-V6 V6 motor, unless I am mistaken. Production may have ended in late 2008, but mine was registered in 2009.

 

Yes there are https://www.jaguarforums.com/forum/j...sa-can-138239/

 

Mine's the 2.7L V6 Twin-turbo Diesel and the car is based in Ireland.
I assumed this was an International forum.

So the dealer replaced the Exhaust Downpipes and ended up rethreading the sheared bolt. They tested it for Error Codes and told me it was Clear & Good to Go. Within a minute of starting her, while I was still sitting in the parking space, the Restricted Performance Error Code came back. I then restarted it, drove it less than a quarter mile with the mechanic and the Error Code reappeared. So it's back in the shop. They gave me a loaner car to take home.

 

It is, very much so. That's one of the reasons we ask all members to add their city/state/province/country to their profile. It's not always obvious to all when just put a two letter abbreviation or the name of their city is stated.

As for your 'who pays' question, there's many situations where a bolt will shear no matter how careful the mechanic is or there is just no alternative in attempting to repair the vehicle. In these circumstances it's not the fault of the shop, so the costs fall upon the owner.