Yes it is an official recall but it was already done back in 2007. I am a Harley mechanic and I know if a safety recall has been completed we will not do it again 7 years down the road unless there is a continued history showing that it was never fixed correctly. In this case the previous owners never took it back and said "hey it wasn't fixed right" and other things have been dont to the car since like having a new motor put in among other things which means someone other than a trained jaguar specialist may of done something.

I have a appt. with them next friday for the OBD II Deficiency recall. I will try and see if they will fix. I order the part and already paid for it so it will definitely be in the shop. If they say no... Then I have to fix it. Whether it was a safety recall or not 7 years ago.

I just got the JTIS downloaded but it only shows up to year 2004. Its there more files somewhere for the newer S-Types? In the manual under 2004 it shows the retaining right like the first picture I attached (1320racer I hope you dont mind but I borrowed your pic) This style is not how mine is. Mine is like the pictures I borrowed from (Docuzzie). The 2nd and 3rd picture. If you look at the 3rd picture I have a red arrow pointing to the clamp that needs to be removed (that looks similar to a warm drive clamp) Anyone know how to get this off?

 

My car is currently in the shop for the same issue. I filled the car up Saturday and it leaked something like a gallon of fuel out on the ground. Freaked me out! I didn't start the car, but put it in neutral and pushed it off of that huge puddle and let it sit for about an hour before chancing a start up.

So, it appears some sort of recall work was already performed on the car in 2007 (I'm not the original owner, so I don't have the old parts - something I always insist on when I have a car repaired). I don't know what was replaced at that time, but clearly there is an ongoing issue.

The dealer has said they will make me a deal on the work and only charge me the warranty time (3.8 hours). Of course, I think that's unacceptable. I've contacted Jaguar, and they are holding fast to their line: they did the work in 2007, so the recall no longer applies to my car. He actually used the words "normal wear and tear" to me on the phone. I just about saw red, and contrasted this with tires and brakes for him. It has been demonstrated that there is a problem with these parts - either the seal, the retaining ring, or the tank were manufactured in such a way that they don't mate properly or are easy to install incorrectly. That's GOT to be the responsibility of Jaguar.

How can they absolve themselves of the responsibility to fix this? If my car catches fire and a member of my family is injured or dies, I'll clearly be suing Jaguar for millions. Why take the chance?

I can do the work myself, if that's what it takes, but - just on principle - I feel like Jaguar needs to do the right thing here...


Ken

 

My 2005 S-Type had the leaking fuel tank replacement recall (R176D) done under warranty before we purchased the car in December 2008, so I feel your pain....

Be aware that once out of warranty, Jaguar is one of the stingiest car companies I've ever dealt with in 44-plus years of driving. But I have used my negotiating skills from time to time with them to gain much better pricing as you did....

If you have not done so, at least call Jaguar Corporate (800-452-4827) and ask for assistance on this matter and document your conversation. My guess is that you will be denied, but at least you're on the record with your potentially very serious issue. So if there is indeed a fire in your vehicle as a result of another faulty fuel tank, you have more significant ammunition in your favor if you decide to pursue legal action....

Let us know how you ultimately resolve this serious issue. Best of luck to you....

 

So, yeah - I had already called Jaguar with my complaint and they basically slammed the door in my face. Definitely no Toyota, there I got back in touch with the dealer - I drove over there, since I do better in person (I'm a rather big guy - it helps!). I had a chat with the service rep and the shop foreman, with the intent of telling them that I'd buy the seal kit(s) from them, but I was not going to authorize the work. Button up my car and let me have it back.

The foreman smiled, and said, "Well, I have some good news for you - actually." He leads me over to my car and shows me the left side assembly (photos attached). The retaining ring, when he inserted the tool to remove it, split! Because they had assumed the work was going to be taken care of under warranty, he didn't think it was a big deal. Now that I want my car back and the warranty was denied by Jag, they are in a pickle.


The service rep offered me this: I pay them the warranty cost of the parts, and they eat the labor charge. That was too good of a deal and, knowing how to accept "yes" for an answer, I took the deal.


The shop foreman felt confident the problem didn't lie with the fuel tank itself...


Ken

 

So, the saga continues...


The techs were pulling the fuel pumps out and noticed that, on one of them, the seals were basically disintegrating. He called it out to the service advisor, who authorized a replacement pump on their dime!

So, for half the cost of the seal kit, I'm getting new seals and a new pump...

However... They got all the parts, put it back together and - it still leaks. Back on the phone with Jaguar, who are now starting to take some responsibility for the problem. Jaguar is sending a field service technician out from SoCal, with an XF fuel tank, pumps, etc., and they are retrofitting it to my car. Apparently, this is the new procedure for these failures, since the new old-stock tanks are practically impossible to find now. Best part: it's all covered as a goodwill warranty job.

So, crossing fingers, I'll get my car back Friday

 

Ken,

From the items in this thread, you were armed to the teeth to print out the pictures and commentary we've assembled, and march into the dealership with the polite demand that the repairs be made.

Those seals are not like brake pads or head gaskets or anything of the like. Additionally, from 1320 Racer's car and mine, you can see there were at least 2 different types that were used and both were faulty.

Stand firm and have faith. Tell them about your colleagues who've also had the same issue. If you go onto that website that's provided, there are even letters from letters from other consumers which demanded that the repairs be conducted.

Stand firm and relax my friend though you'll need to continue to drive the point home. You should get this repaired with no out of pocket expenditures on your behalf.

 

With that type of clamp, it's almost impossible to get it off without lowering the tank. The newer ones that Racer1320 has make much more sense from a design standpoint. With those on mine, I'm sure Jaguar's opinion was if it breaks, they'll have to bring it back to us because you're not getting this off without great difficulty.

 

Latest in the Saga:

Jaguar determined the problem was with the tank after getting it all put back together. Since, apparently, you *can't* get new-old stock tanks for the STR any more, they decided to use my car to help develop their new repair procedure. In short, they are retrofitting an XF tank into my car. There's an interface module that sits between the car's computer and the tank's sensors and pump. Last week, once they got THAT all put together and plumbed, the car would drive part-throttle - but any excursions into "boost" territory and it threw engine codes and displayed "Restricted Performance".

Jaguar sent a field service tech to help with the install, and he is pretty sure that the module was programmed for the non-supercharged engine. Clearly the blown engine wants a LOT more fuel. This is backed up by the fact that the car was acting like it was running lean. So, if the module is field-programmable, and they have the right gear to reprogram it, and the folks in Switzerland (where the module was designed and built) have the firmware for the 4.2SC engine, then I *might* be back in business with a bit of software fiddling... If not, then they'll have to send the module back to Switzerland (since there appears to be only a handful of these things in existence), and get a new or or that one reprogrammed.

For all of this, they are charging me *nothing* for the repair/engineering project. I have an XF AWD loaner car right now (a far sight better than the Hyundai Elantra rental I had for the first little while), so it's hard to complain too much

But, I still want *my* car back...

 

Sure hope this Rube Goldberg approach winds up fully working for you. Wonder how Jaguar will service your car in the future if more fuel-related problems ensue. Any discussion with them regarding that topic yet?

 

There will be a warranty on it. The standard repair warranty is generally one year. I think I'll be negotiating a bit more than that, since my car is now their engineering testbed. Things go wrong, you can fix them in exchange for the valuable engineering data you'll be receiving

Ken

 

Got the car back today It runs like a top! The whole thing cost me $58...

 

Bargain! Good news.

 

Sounds like a deal!

 

HELP! My car running to the same problem. it throw a engine code and my mechanic was determine it was fuel tank leak. what to do here? should I go check with dealer or fix the fuel tank seal like my mechanic has suggested? thanks for the help!

 

my mechanic said the part is 4000. any advice?

 

Which part?

 

the gas tank assembly... i am not gonna spend 4000+ to repair the leak. jaguar should cover the issue and redesign the tank in the first place. do you guys know S-TYPE R and S-TYPE v8 using the same tank or not?

 

What currency? If you mean $4K then change mechanic NOW.

 

US DOLLARS.... 4K just the parts alone for the tank and $300 for the labor

 

From Gaudin Jaguars site........