Hi looking for sum advice. My dad recently bought a 2010 xf after 3 / 5 weeks gearbox failure light popped up he done usual power down and power back up to reset took it stright ro dealership where they said it needs a new gearbox and it would cost £4000 one said he had a warranty of 3 month and and another jag memeber staff said he didnt have a warrenty cos he was using it as a taxi

Can any one help with a little advice. After spending £17500 on a car to last 3 weeks and have a majour fault like that happen isnt a good start

Thanks in adavnce lee101

 

With a £4000 quote, I think I would want a 2nd opinion ! He needs to read the terms of his warranty, to see what exclusions there are. If it really is being used commercially, this may be an exclusion. I presume it was not bought from a main agent, but a car dealer somewhere, and a warranty was not purchased. What miles on the car ? Did he test drive it before he bought it ? I would have thought you had a good case against the car dealer, but you might have to get legal advice.

 

Its from a jaguar dealership and the finance company are involved now jag have tested it after a week of phone calls and no answers the details of test where sent to jag main office and where awaiting what they say. The car stops three to five times a night with the fault currently the after service is shockingly bad

 

They have come back with a offer of 1200 cost of the new gearbox..... so 4 weeks the fault came up of owning the car nealry 2 weeks later it takes to say you have to pay 1200 waiting to see what the finance company say now regarding it