My car went to the dealer today to have the subwoofers checked becasue at best they are a p1ss poor dull thud and most of the time there is no difference whether the sub levels are turned right up or right down.
Car was returned to my work when it was getting dark cleaned and vacuumed while I was out.
On driving the car home the subs were exacltly the same poor quality, I had a headache on driving the car 10 mins home and there was an awful smell like chemicals/dirty water inside the car from I guess what they cleaned the inside with.Then when I get the car home I noticed swirls on the bootlid too which Im sure werent there as I clean my car myself but will be able to see better tomorrow.I had the swirls after getting my car back before from them and told them not to wash the car next time it was in.Back then they had the scratches subsequently removed when it was in getting paintwork on the A Pillar sorted under warranty.

I rang the dealer and they said they put my Police CD on playing 'Walking On The Moon' and there was definately a difference between full off and sub full on as they can hear it on the door speakers.I told them there are no subs in the door speakers only in the rear shelf and they said they are working too as they checked the feed and power is there.I replied if power is there then the speakers must be faulty as the only noise that comes from them is an occasional dull thud.
Surely they should be checking the speakers with a dedicated CD and not some CD-R with unknown recording levels????
I am going to see them tomorrow to try and sort this out, hopefully I will be calmer then

Also Ive read on here about end of 3 year warranty inspection work being done free at some dealers, so as the driver took the car in I asked if could get them to check the car for any problems that would be covered under warranty before it runs out.He said he would.Later I asked them if they had done the warranty checks and they said "Jaguar dont allow this as and if they were caught undertaking any warranty work not raised for concern by the customer Jaguar would take the money back off them!" (for example you say I think there is a problem with a defective trailing arm then they would check and replace free if under warranty but if you say "replace any parts that would be covered under warranty" they wont unless its considered a saftey issue where a TSB or recall has been issued!)I contacted Jag to see what they say and am waiting for a reply tomorrow from one of their depts.

What are others experiences with near end of warranty checks?

 

Xtype subwoofer good? are you nutz? that system(if you want to call it that) sux. Go aftermarket speakers and amps. you can use the same head unit. And no we dont have dedicated CD's. I listen to what you have, put in some rap, turn up the volume and sub, and they won't work for long.
As for end of warranty, yes unless its safety we cannot "UPSELL" warranty work. You need a better relationship with you advisor and tech. any warranty add on lines have to be signed off by managment after they inspect to see the problem. And if not Jaguar does not debit back that repair, but the WHOLE ticket, customer/warranty included, thats the penalization and most manufacturers I know are like this or worse.

 

Since you did all that work on your X-type buck, I thought for sure you'd supplement the bass in this car as well. Are you worried about altering the factory look?

If they're inspecting the car, don't be surprised if they find some non-warranty items in addition to some covered work. Hey, a guys gotta eat.

 

Just a guess but I think he (Buck) referred to his X350 , he posted about his issues using this forum becase he drove an X Type before his X350

 

I know the premium speakers arent the best (X Type or XJ) by any means but a dull thud being good for a Premium factory stereo!
Yes there are aftermarket speakers (you may have read my write up when my X Type was transformed from base system to better than premium system a few years back with kick *** Focal speakers etc).Your missing the point by saying go aftermarket, the point is the factory speakers shouldnt just be a dull thud which IMO means they arent working correctly so they should be rectified/replaced under warranty surely!

Interesting, I'll be speaking to Jag about this tomorrow when they return my call.Its disappointing when as for example I read of a Merc getting a number of issues sorted under warranty while it was in that the owner didnt even ask about about and without question. I can see Jaguar here wanting to save money but what about customer satisfaction for its customers especially good ones not that we should be given better treatment than not very good customers.Relationship with advisor isnt in question, we use them for work from our bodyshop....eg parts,and services outside our limits.Surely if there is a warranty fault with the car it should be corrected whether or not the customer knows about it and whetjer or not it is safety related.
I am not trying to claim for anything else other than which would be warranted if I knew about it.The only way to get any unknown warranty issues sorted if there are any is for a dealer to check the car and rectify them if they find them before the warranty runs out.

 

Thats the point they arent doing a proper pre warranty expiration check yet some dealers do do this
The stock speakers/ set up are being kept until warranty expires and more money is available.Factory look is paramount

 

Cadillac, I am referring to my X350 but it goes to the same dealer where my X type went and uses the same speakers as the X Type too. There is more going on on this forum than the XJ8 (2004-) forum which should be named X350 forum instead of XJ8 as there are a lot of post 2004 XJ cars which are XJ6 (petrol and diesel) and not just XJ8 as per the forum title. Took a while to realise its the same throughout the US where X350 is commonly referred to as XJ8 which maybe why there arent any non US X350 owners posting (that I have seen anyway) on the XJ8 site.Maybe they dont realise like I didnt at first???Note to admin fell on deaf ears

 

Sorry Buck but I think it is the same way for most dealers/manufacturers. They'll check for recall work not yet performed but warranty work usually means the customer has to raise the issue unless the car is unsafe to return to the owner. Unless you have a "special" relationship with your service department I haven't heard of pre-warranty-expiration-fix-alls for the average guy.

 

just because one dealer does this does not mean others dealers HAVE to do it. Especially when the dealers doing it, are going it against Jaguar policy to do so.

I guess you should go to a dealer that does do it.

Having worked 4yrs @ a Jag dealer on the service side i can tell you this. It is not in the dealers best interest to do warranty work, Jag pays next to nothing for this and then Jag audits the **** out of it.

Say a dealer does the right thing hoping that they will keep you as a customer, 90% of the time, when the first customer pay job comes around and the customer see's the quoted amount and they run to the nearest Midas, Meineke, Pep Boys.... u get the point.

So why would a Jag dealer do the right thing a force warranty work that they may potential not get paid for?

Also you are saying the the dealer should "Find" issues...... wouldn't you know if there was something wrong with your car?

 

I agree to a point, but inst that the point of having a warranty so the dealer can keep your car up to par. Some things may go unnoticed by the owner as they may not know to look for some things that go wrong. The service reps are trained to find and fix issues. When my warranty was coming to an end, the dealer i went to (Santa Anita, CA) were very helpful and checked my car and fixed/replaced parts that needed to be. I know someone that works for a dealership and was told that most of the work they get is warranty work which is for the most part the primary source of revenue.
I think a lot of customers that own Jags take their car to the dealer when it is out of warranty too as many smaller shops (that usually hire school kids) dont really want the liability of working on one of these cars as they think if they screw something up, its going to cost them a lot to fix/replace, that its better not to take the job. just my input from my experience.

 

Saftey issues i would agree with (i.e. worn suspension parts, leaking oil......) but if a certain button does not work on the radio that the owner has never or will never use.........

I think people have come to expect too much from a dealer. Especially those of us who have purchased known sub-par cars(X-Type). I bought my X-Type knowing what i was getting into. Some of us have done the same (knowing what they were getting into) but still expect the cars to have the reliability of a BMW or such.... not gonna happen.

But, alas I digress. I just find that alot of people complain about dealers, and should really put themselves in a dealer shoes before even considering the dealer is wrong. They have some very strict guidlines to follow from the manufacturer. Also they are a business and need to make money to survive. A lot of the time when people compalin about a dealer it is cost related........ We all work hard for our money so i am not saying that you should not be price conscientious, but in the long run you get what you pay for.

I will look for it, but i was reading an article about a dealer who was actually firing customer, this was due to them being non-profitable, too much of a pain to deal with (they didn't think their service writer should have to deal with people like that), or for numerous other reasons. The long and short of it is. The dealer actually became more profitable because the customers they did keep got better customer service (faster appts, better avail of loaner cars.....). I find this to a be truely remarkable concept.

Now before anyone says they cannot refuse warranty work, you would be correct. but they only did what the customer asked for, no more favors of "finding" things wrong, or any promotional offers, or things like that, it became an extremely professional realtionship. They no longer got appt. priority like the preferred customer did.

 

The make of car is irrelevant whether X Type XJ or whatever Jaguar.
A couple of your replies above seem to be implying that I am looking for the dealer "finding" things wrong.Because the latest reply quotes "finding" you seem to be saying that I am wanting them to find things that arent wrong put right and claimed as warranty when they arent.
This is not what I am saying at all.
All I wanted them to do was find anything THAT WAS ACTUALLY WRONG AND WARRANTED put right.Yes they do visual checks but they they dont even plug the car into their diagnostics to see if there are any fault codes which COULD relate to warranty items.
Im sorry to hear of the way Jaguar pay poor rates and audit genuine warranty claims from dealers but IMO the customer should be put first so the relationship between Jaguar and the dealer should not affect customer service and genuine warranty claims being sorted before the warranty expiration deadline.

By "right thing" do you mean doing warranty work that is actually there regardless of whether the owner knows or not?
If not exactly what do you mean by "doing the right thing"?

Re keeping customers, I would like to stay at the dealer even though I had problems with them when I first went there with my X Type with a service and they put a trainee on the job who overfilled the oil.My local dealer hourly prices have rocketed to £115+VAT/hour (at 15%) which not long ago would have been over US$260 whereas my local Jaguar trained and dealer time served specialists only charge £35/hr!

Re visiting the other dealer top get the warranty checks done...I havent time to drive the 380 mile round trip or any hols left this year even if I was going to.

 

Buck- What i mean by "Finding" things wrong with a car i am refering to finding and repairing genuine issues whether the customer is aware or not. Most dealerhsips do this without being asked then just ask the customer to sign off on it when they pick the car up.

As far as the "right thing" read above. the problem with this is that the right thing for the customer isn't always the right thing for the dealer.

Also Jaguar isn't the only manufacturer that "audits" warranty work work. everyone does.... I have heard that Audi is the worst at it, declining claims for someone not spelling a term correctly (heard direct from the person this happened to).

i am fortunate enough to have worked at the dealer i bring my X to hence i have a very good working realationship with them. I do overlook some minor issues but as a whole usually a pleasant experience for me.

 

I agree with JaguarDoc and I don't work for a dealer.

 

you are all forgetting that the warranty is there to fix defects of material, and workmanship. It is not there to fix design issues. Recalls are for that. Warranty does not cover wear and tear issues. parts that dont last, due to wear are not really subjet to warranty, unless they are defective to begin with.
It for sure does not say anywhere in the warranty paperwork, WHO has to find the defect in workmanship or material. could be the owner, the dealer, or a grandmother neighbour.

Extended warranty is a strange thing. After all if after 4 years the defects in manufacturing have not been uncovered, are you ever going to find it?

Remember that Warranty companies make profit.....