I have a 2017 XE 35t First Edition with 12,000 miles. How I need breaks I don’t know but they told me $446. Does that sound right?

 

So, assuming this is a Jaguar main agent, have they told you what they will be replacing ? With 12k miles I would not expect them to be replacing discs, only pads, and that does seem a bit expensive. You will probably get a better price at an independent brake specialist. My own car (XE May 2017) is on 21k miles and rear brakes are fine.

 

Thanks for reply. My whole experience with them has just been horrible. First the charge me $300 for an inControl update that clearly said free. Then straight out told me more than likely they won’t refund it. Then after 3 hours in a regular yearly service they tell me the system just won’t update in which I told them to just disconnect my car and let me leave. Within those 3 hours they told me I needed rear brakes at $446. I have 11,558 miles on the car, am the original and only owner, and had it for 31 months. There is absolutely no way it needs breaks. Especially that I’m a cautious and on the slow side driver.

 

Doesn't sound like a very good dealer to me; one has to wonder why Jaguar still keep them in their sales/service network. If it were me, I'd be contacting Jaguar North America about the problem.

Do be aware that not just you uses the rear brakes, the car stability software uses them as well ! The car doesn't have a limited-slip differential. To avoid wheel spin under drive, the system will apply the brake on a particular wheel to stop it spinning. So rear pads can wear out quicker than you would think. This happened to me on my first 2003 XJ6 (X350 model), although the mileage was much higher than yours when they had to be replaced.

 

Find another Jaguar main dealer to take the vehicle to.

If the vehicle needs rear brakes at 21 thousand miles, there needs to be an explanation as to why.

 

This is SOP for JLR dealerships.
They always say that once the brake pads supposedly need to be renewed that the discs/rotors also need to be renewed.
They claim that the rotors should be renewed at the same time as the pads "for optimal brake performance".
This is BS in two ways.
First of all they often say the brake pads need to be renewed when they are well short of minimum specified thickness and well before the "low brake pad" warning is triggered.
Second, on all modern Jags the rotors will last for at least two sets of fully worn pads before they need replacement, and even then the specified minimum rotor thickness is only 2 mm less than new thickness which is wildly conservative.
Lastly the rear pads and rotors wear around twice as fast as the fronts (opposite to the traditional wear pattern) due to three things - the "anti-dive" system which applies the rear brakes earlier and harder than the front brakes when braking firmly, the way the EPB operates, and the fact that the rear pads and rotors are both thinner than the fronts.
You will not void your new car warranty by taking the car to an independent brake shop to work on the brakes, so I would look for a reputable shop in your area and get a second opinion from them. Then, if the pads need replacing (unlikely but vaguely possible the rotors do as well) get them to do it for waaaay less than the JLR dealership will charge.

 

Thanks for reply. Assuming I’m a good driver and such, pads at just under 12,000 miles?

 

12,000 not 21,000

 

We have two Jag dealerships in NYC and three on Long Island. I had experienced a lack of professionalism with two of them (NYC, LI) and my assigned dealer in CT is a total wreck. My previous ownership with other non luxury brands were much more superior 3X. There was a time when the Mazda technician was putting a plastic on my white leather seats before working on my car and gloves not to put stains on the steering. Meanwhile, the Jag technician left scratches and a shoe foot print on my white seats along with broken trim. It's a shame to admit that the customers screw ups is not a rare event by the Jag dealers.

Have you tried to go to Jag Huntington? Despite they tried to rip me off some members still recommend them on this forum.

 

Two Jag dealerships in NYC? I’m only aware of one: Manhattan Jaguar. What is the other? Thanks.

 

My bad considering a former Jaguar Great Neck as NYC dealership whilst it was located on LI, but very close proximity to Queens. I don't think it really matters if they are equally mediocre.

 

I use JLR in Freeport.

 

about 2 week ago i changed raer brake in Italy and i payed 190€

 

Try to get the second opinion. I dislike Freeport Jag. Don't get me wrong, they are nice people and they wash your car even you don't ask to, but...

 

i am due for a brake+rotor change at 58k miles, first time ever. brake wear indicator is not on. i live in NYC too.
curious where did yo end up going for your brakes eventually.
dealer asked 2500$ + tax!!!

 

Sorry for bringing this old up But why is that? seems like a cheap sub performance choice? idk why but that sounds like a really dumb idea to design it like that. Unless someone can explain the benefits.

 

It's cheaper, but also means the car being able to apply brakes as part of the stability program. A limited slip diff is just that, a mechanical device to stop wheelspin.

 

What Fraser describes is common, it was called traction control on my Fords. (I recall explaining to the salesman I bought my ‘94 T-bird from the difference between traction control and a limited-slip differential.) Traction control became common after the advent of ABS, as that added wheel rotation sensors that traction control uses. Stability control leverages the same hardware, plus accelerometers etc to figure out where the car should be pointed vs. where it actually is pointing. And it modulates all 4 brakes (I think), not just the rear wheels (for RWD) that traction control manages.

Also: my brake pad warning light just came on at about 40,000 miles. Visually, looks like rear pads may be all that’s needed for now.

 

Parts costs?
400-600 USD depending on oem, aftermarket. Nothing fancy like slotted rotors.


I would buy pads, wear sensor wire, and rotors myself and bring garage of choice. OEM or not your call o parts. I would get the OEM wear sensor wire though.

On my 2018 XE the rotors all corners were shot at about 55-60K miles, so doing pads needed rotors. not abnormal. Bring to Indy garage.

I did my rear brakes myself. Once. The routing of the rear sensor wire is blind with 3-4 push pin clips, and painful on your back....take a pic of the wire routing that is visible around the rotor area its a little hard to determine later. Second time i just had a local shop do them, they know I do some self car work and asked why did not do myself-i laughed and said you will see that rear sensor wire sucked! Any ole shop can do pads and rotors there is nothing crazy about brake work.

NOW note this - at 12-14K miles or so, i did have a defective rear brake issue. Lease car so free maintenance (but not wearable items like pads). The dealer flat our tried to screw me and was dishonest to me (Jaguar of Norwood MA, USA), said I needed pads on rear, which was true. BUT They neglected to tell me that pad was 99% worn on one side of rotor, that did not have the wear sensor (forgot in or outside) , and the other side pad was 0% worn. Both right and left rear side had this issue. They asked for like 1000$USD bucks to do just pads+sensor wire. SO in anger I did myself. If you have dealer do brakes, ask for the pads to be left in car on floor mat or trunk to examine. I should have filed a safety complaint. Never figured out why, the slide pins were new of course. there are reports of similar issue on new Jags....Maybe caliper just was stuck and never released. Never had this issue again.....next set of pads lasted from ~14K to 55K ish.

 

Parts costs i posted is for BOTH front and rear....